This episode of the PartsEdge Podcast brings you straight from the NCM “Fuel the Future” Fixed Ops Summit. Kaylee Felio catches up with Kyle Morissette  from Techwall and Jim Boehnlein of UVEye to unpack how collaboration and streamlined technology are making dealership parts and service departments more efficient—and more profitable than ever.

They dive into the importance of integrating systems so dealership teams aren’t juggling endless logins, and share real stories of how automation has taken the busywork out of service lanes (think: automated tire measurements and instant vehicle inspections). Discover how partnering across platforms empowers advisors, technicians, and managers to deliver a faster, more transparent customer experience—and how it’s transforming service lane acquisition into a massive opportunity.

Whether you’re a fixed ops veteran or new to turning faster inventory, this episode is packed with actionable strategies and gritty optimism for the future of dealer operations.

--------------------------------------------

Takeaways

1. Integrated workflows reduce friction and save serious time for advisors, techs, and managers.

2. Automation transforms the service lane into a profit center—think instant inspections, instant appraisals.

3. Collaborative partnerships across vendors build stronger customer experiences and dealership growth.

Chapters

00:00 Focusing on customer retention

05:59 Improving the customer walkaround process

08:22 Improving workflow with technology

11:43 Streamlining used car readiness

13:20 Reflecting on conference success

Kaylee Felio

LinkedIn: https://www.linkedin.com/in/kayleefelio

Website: https://www.partsedge.com