His name is Bob Botchie and this is Botchilism: A hard look behind the double doors of the restaurant industry. On this episode, Botch lightens up the mood a bit. From the joys of learning and expanding your craft, working with charities, and being with the people and more, Botch gives a look at the more rewarding aspects of the industry. Also, we officially debut a new segment: Diner's Decorum: tips to make you a better customer.