Every operation that's been running a few years has a pile of former customers sitting in its invoicing software doing nothing. Most of them didn't leave angry — they moved, cut back, or just drifted. Research out of the Wharton School puts your odds of selling to a lost customer at 20–40%, versus 5–20% for a stranger you'd have to pay to reach. This episode covers who counts as lapsed, the four things a re-introduction has to do, and the three mistakes that kill it. This week's challenge: pull your lapsed list, pick twenty, reach out today.
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