Kaylee Felio joined Maureen Martin, VP of Strategic Alliances at Dynatron Software, and James Grogan, EVP of Client Success at Dynatron Software at the NCM Fuel the Future Fixed Ops Summit. Together, they dig into what it takes to future-proof dealership fixed ops. From data-driven decision-making and industry-wide best practices, to strengthening the partnership between parts and service teams, this conversation is all about actionable steps for turning inventory faster, reducing obsolescence, and maximizing retention.

Learn how embracing data visibility and the right tools can clear the “data fog” that holds departments back, and why marrying parts and service pricing strategies is crucial for results. The team shares how automation, compliance checks, and optimized parts pricing grids empower parts managers and directors to lead with confidence—no more guessing games, no more leaving money on the table.

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Takeaways

1. Fix the foundation

2. Turn inventory faster

3. Collaboration between parts and service leaders, paired with performance insights, reduces friction and boosts overall dealership health.

Chapters

00:00 Understanding dealership data challenges

06:21 Pricing strategy and customer retention

06:56 Discussing fixed operations insights

11:30 Embracing AI in the industry

Kaylee Felio

LinkedIn: https://www.linkedin.com/in/kayleefelio

Website: https://www.partsedge.com