Remote retailing requires new communication strategies to connect with consumers and transact when a showroom visit is not permitted or desirable. I sat down with Steve Roessler from Drive Centric to discuss how his customers have pivoted to leverage the multi-channel communication options that DriveCentric CRM offers. We also got a sneak peek on the future of what automotive CRM platforms could look like in the year ahead. Join us for a lively conversation!

It is always fun to sit down and talk with Tim Cox, Co-founder of @CarNow about automotive retail. Their company has rapidly become one of the top solutions for auto dealers who want to embrace remote retailing and conversational commerce. Their platform has some major updates that are being readied for DMSC so join us in the conversation regarding the future of automotive retail. 

I had the pleasure to speak with Mike Cavanaugh about the critical role that accurate data has on online merchandising and vehicle pricing on third-party classified websites. We also discuss how making the car the star is so critical for remote retailing yet often the car is the neglected element on the VDP.  Lastly, every dealer is looking to save money and Mike had an amazing offer for all dealers that will put a smile on their faces! 

I had the opportunity to sit down with Sam Vukas, COO of Dealer eProcess to discuss how their company assisted dealers during the COVID crisis. I was pleased to hear that DEP gave dealers their digital retailing software SARA without charge for 90-days to help them quickly transition to remote retailing. DEP has the slickest workflow for determining trade payoff of all platforms I have reviews. Join the conversation today as we prepare for deeper discussions at #DMSC2020. 

All @DealerDotCom customers will want to listen to this podcast that was recorded when I sat down with Bob George and Wayne Pastore to discuss remote retailing strategies and their new partnership with @LivePerson. Dealers who are embracing remote sales strategies are finding deeper integration opportunities and benefits within the Cox Automotive platform.

The automotive industry has gone through massive changes as a result of COVID-19. How consumers purchase and service their vehicles with social distancing guidelines in place has accelerated dealer adoption of digital retailing technology and remote selling strategies. I had the pleasure to sit down with Amit Chandarana from Roadster and Jarred Black, GM from Larry H. Miller Toyota of Boulder to discuss what the new normal will look like for auto dealers post COVID.

TrueCar is innovating their platform and fine tuning their marketing strategies to increase value to its dealer network. Join me as I sit down with Kerri Wise, VP of Industry Relations, to discuss the latest developments on the TrueCar platform including personalized lease and finance payments, based on the dealer's personalized settings. We also discuss USAA's decision to end their car buying program and how @TrueCar plans to serve military shoppers with a direct marketing approach. 

I sat down with Joe Chura, CEO of Dealer Inspire to discuss modern retail strategies that include innovations first discussed at DMSC 2019. Formless websites are now doubling monthly sales opportunities for auto dealers who "serve" instead of "chasing" consumers who visit their virtual showrooms. The pace of change we are witnessing in automotive retail is blinding but Joe has a wonderful vision for the future.  Join us for a candid discussion on retail marketing trends as we approach DMSC. 

I had the opportunity to sit down with Jen Cole, President of Sincro, and Ansira Company to discuss how the former CDK Digital team is handling dealership retail requests during the pandemic. Sincro is handling a record number of support tickets as auto dealers pivot website to handle remote retailing systems and contactless sales processes. 

This week I sat down with Devin Daly, Founder of @SpinCar to discuss modern retailing strategies and why dealers fail to make the car, the star on their Vehicle Detail Pages (VDP). This is the second interview in our Road to DMSC series, as the auto industry heads to the Napa Valley to discuss automotive retail reinvented!