Business Essentials

You have great skills, you work hard and you’re respected - but you don't feel worthy of it. You feel like a fraud and that at any moment someone's going to discover your inadequacies. Welcome to the imposter syndrome.

Suzanne Mercier is an author and behaviour change expert and says that a lot of business leaders feel this way and she examines it in her book “Liberate Leadership: How the Imposter Syndrome undermines leadership capability and what to do about it.” But far from being an observer, she’s experienced the imposter syndrome herself as well.

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Sales managers are often thrust into their positions because it’s the natural progression to their career. The problem is they’re often given little ongoing support and training in management. Sales and sales management are completely different things, says Sue Barrett, CEO of Barrett Consulting Group. She has identified 8 fundamental functions to give sales leaders the knowledge, skills and competence to drive better sales.

Business Essentials Daily is produced by:

SoundCartel
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Why settle for okay, when excellent is so much better for your business? Why, indeed? 'Why' is just one of Darrell Hardidge's ten commandments of customer service.

Darrell, CEO of Saguity, has been advising Australia's leading businesses on delivering high-quality customer service for years, and he knows better than most how it can transform the bottom line of your business. He says every touch point a person has with your business – whether its online or in the physical world – is an opportunity to be excellent.

Business Essentials Daily is produced by:

SoundCartel
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Like everyone, leading economist Professor Neville Norman would love to make COVID 19 disappear. Short of that, we must continue to live with it and soldier on as best we can. For business, it is time – if you haven’t done so already – to get practical.  Neville highlights his virus-scenario-based economic forecasts, and you’d be wise to plan for a range of possibilities.

Business Essentials Daily is produced by:

SoundCartel
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A good night's sleep allows your staff to have energy and attentiveness at work, but is your workplace culture preventing them from getting quality sleep?

Productivity and wellness advisor Thea O'Connor says those late-night work emails and online messages can interrupt your employees’ down-time in the evening and early mornings. Because we all have different sleeping patterns and work better at different times of day, it's wo­­rth considering a flexible approach to working hours. And, she says, don't ignore the benefits of the afternoon nap.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

The B2B sector was experiencing changes well before the pandemic, but as in most business verticals, COVID intensified the change. So, what are B2Bs looking for from buyers and how can they innovate and grow in this new normal? SME Business Growth Specialist Michael Haynes, Principal Consultant of Listen Innovate Grow, explains.

Reference

Make sure your B2B customer strategy is on track, with SMB Business Growth Specialist, Michael Haynes’ free B2B Customer Acquisition and Retention Checklist.

 

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Digital health is one of the fastest growing investments sectors, worth $2 billion in the Australian market, $200 billion globally, and only set to set to expand drastically due the major catalyst, COVID-19. Nic Blair, Founder & MD of Midnight Health, explains how he tapped into this market, providing online solutions for men and women to access more sensitive health care products, discreetly and directly.

Business Essentials Daily is produced by:

SoundCartel
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+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Divorce can be stressful enough, but more so perhaps when running a business. Is there a way to separate, without breaking up the business and without resorting to law courts?

Yes, there is, says family lawyer Jennifer Hetherington. It's called collaborative practice – a mediation process for couples to finalise the legal aspects of their separation without court. It’s about meeting the needs of the family as a whole, including young children and adult children, by minimising conflict. And it can save the business in the process.

Business Essentials Daily is produced by:

SoundCartel
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+61 3 9882 8333

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The acronym UGRs stands for Unwritten Ground Rules. UGRs drive people’s attitudes and performance in the workplace - but they’re seldom talked about openly and you may have no idea what’s going on behind your back unless you actively check those UGRs out. Steve Simpson can help. He created the UGR concept and has been telling businesses for years that, good or bad, they’re fundamental to company culture and to success.

Business Essentials Daily is produced by:

SoundCartel
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Bob Beaumont is one of Australia’s best known entrepreneurs. He’s built Beaumont Tiles from a small fragmented operation back in the 1960s to an empire. Bob always aims high and generally succeeds, even if others think he’s chewed off more than he can manage. His story is remarkable, and he’s agreed to speak candidly to us about success, business principles – and never letting a business opportunity pass him by.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.