If you’re wondering how other businesses are handling their teams working-from-home, you might be surprised that most people are coming back to the office. But not everyone – a significant percentage are working a hybrid arrangement. Roxanne Calder, Managing Director of boutique recruiting firm, EST-10, says implementing a successful hybrid model requires understanding individual needs and aligning them with the business needs. Keeping employees happy with the flexible arrangements is important, but it should be balanced and sustainable for the business.

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As artificial intelligence adoption accelerates, a new divide is emerging between owners and employees embracing the technology, and those being left behind. Andrew Phillips, Vice President of Freshworks Australia, a company delivering AI software for customer and IT services, explains why it’s now time for small and medium business leaders to become AI-literate. He explains how some simple, accessible tools can improve productivity, reduce costs, and future-proof teams. From repetitive tasks to customer service, Andrew describes some practical ways to integrate AI into your business and bring your workforce along for the ride.

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Who wouldn’t like to double their business? Well, according to Melissa Browne, Founder of Mel Browne Money, it might sound like a fantasy but it’s entirely possible if you focus on profit, not just sales. Melissa shares practical tactics to increase profitability, from improving customer retention and average spend to streamlining costs and finding quick wins that make a big impact. She explains why too many business owners overlook the data that really matters, and how small tweaks can lead to exponential growth.

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Most of us at some stage will suffer from imposter syndrome – that feeling of fraud -like inadequacy, despite having a reputation for success. According to behavioural expert Charlotte Blair, recognising and naming imposter syndrome is the first step to managing it. Charlotte is a partner at The Strengths Partners, a company dedicated to strength-based development of individuals, teams and organisations. She is also author of ‘Career Unstuck: How to play to your strengths to find freedom and purpose in your work again’. Charlotte says that creating a brag file of past successes and considering the worst-case scenario, can help combat imposter syndrome.

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Brands are increasingly being copied by "dupes", and while consumers may enjoy cheaper alternatives, the impact on business owners can be devastating. But the Director of Strategy and Creative Lead at Kommunal, Rod Curtis, says businesses can stay ahead by doubling down on quality, innovation and authenticity to protect their brand and thrive in a competitive market. He also explains how smart marketing, strong customer relationships, and memorable experiences can help genuine brands stand out and keep loyal customers coming back.

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It’s natural to be apprehensive – even fearful – of the uncertainty that envelopes us when we face challenges. But, if we push through a particular challenge and get through the other side, we’re the better for it. Emotional fitness expert Joe Pane has identified three universal fears that hold us back from living the life we want or having the business we desire: the fear of not being enough, the fear of not belonging, and the fear of not being loved. To find direction, he says, it's important to align with our evolving values and integrate ambition into meaning.

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The rise of artificial intelligence promises great new advantages for SMEs, but AI also brings major security risks. The Managing Director of Cyber Matters, Saaim Khan, says confidentiality and integrity are critical concerns when using AI tools. He says businesses need to be cautious about sharing sensitive information and he outlines practical steps to protect businesses including setting clear policies and guidelines for acceptable AI within firms.

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How many of your employees are using AI without your knowledge? As generative AI tools like ChatGPT start to become ubiquitous in the workplace, many employees are quietly using them to boost productivity, secure promotions, and even enjoy their work more. Andrew Phillips is Vice President of Freshworks, a company delivering AI powered software for customer and IT services, and he explains why ignoring AI is no longer a viable business strategy, and how SMEs must quickly adapt or risk falling behind. He also shares surprising insights from a recent survey on how workers are using AI to handle mundane tasks, freeing up time for creative thinking, problem-solving, and learning new skills.

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Great coaches – like great leaders – are able to support teams and individuals, allowing them to perform at their best. Professor Martin Bean, is CEO of The Bean Centre, and co-author of ‘Toolkit for Turbulence: The mindset and methods that leaders need to turn adversity to advantage’. He discusses how meaningful, one-on-one conversations, focused on achievements, development, enjoyment, and partnerships, all help enhance team performance and engagement.

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Would you like your workers to come back to the office? Many businesses are still grappling with how to bring employees back to the workplace, and whether they should be worried at all. Marnie Brokenshire, Founder of Uncapped Potential, outlines some practical strategies to make the workplace irresistible. She explains how patience, strong leadership skills, and creating a sense of belonging can inspire engagement, outlining ways to not only win back employees, but make them excited about it.

Business Essentials Daily is produced by:

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