Business of Tech: Daily MSP News & IT Services Analysis

Two things to know today

• Regulation – privacy, right to repair, and gig workers

https://www.wsj.com/articles/states-push-internet-privacy-rules-in-lieu-of-federal-standards-11613644200?mod=djemalertNEWS

https://www.protocol.com/Policy/virginia-maryland-washington-big-tech

https://www.washingtonpost.com/technology/2021/02/18/amazon-facebook-google-maryland-lawsuit-tax/

https://www.vice.com/en/article/jgqk38/the-right-to-repair-movement-is-poised-to-explode-in-2021

https://www.wired.com/story/frances-new-tech-repairability-index-is-a-big-deal/

https://www.bloomberg.com/news/features/2021-02-17/gig-economy-coming-for-millions-of-u-s-jobs-after-california-s-uber-lyft-vote?sref=ExbtjcSG

https://www.theverge.com/2021/2/19/22291580/prop-22-instacart-doordash-uber-lyft-postmates-grubhub-price-hike

https://www.wsj.com/articles/restaurants-and-startups-try-to-outrun-uber-eats-and-doordash-11613903401?mod=rss_Technology

AND

• New data on the threat report

https://www.nuspire.com/q4-2020-threat-report/

https://arstechnica.com/information-technology/2021/02/new-malware-found-on-30000-macs-has-security-pros-stumped/

https://www.ciodive.com/news/bls-report-IT-job-demand/595409/

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I’ve been thinking a lot about marketing again. I didn’t really want to – but a Patreon asked, and look, that’s the best way to get my attention. Ask a question and I can’t stop thinking about it.

Here’s the basic premise. If IT services has been talking about “sucking” at sales and marketing for 15… 20… years now, how come no one has fixed this?

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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Want the show on your favorite podcast app or prefer the written versions of each story?

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Looking for the links from today’s stories?

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I’ve been thinking a lot about marketing again. I didn’t really want to – but a Patreon asked, and look, that’s the best way to get my attention. Ask a question and I can’t stop thinking about it.

Here’s the basic premise. If IT services has been talking about “sucking” at sales and marketing for 15… 20… years now, how come no one has fixed this?

An interview with Kevin Urrutia, an Entreprenuer with a tech background, selling services. Not IT services, but home services. What can we learn from the parallels in that space?

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

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Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

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Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

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An interview with Kevin Urrutia, an Entreprenuer with a tech background, selling services. Not IT services, but home services. What can we learn from the parallels in that space?

Support the vendors who support the show:

👉 https://businessof.tech/sponsors/

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

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Three things to know today

• The FCC works on maps

https://www.vice.com/en/article/epd7yj/america-is-finally-fixing-its-crappy-broadband-availability-maps

• This week in SolarWinds

https://www.theverge.com/2021/2/18/22288961/solarwinds-hack-100-companies-9-federal-agencies

https://www.cnn.com/2021/02/17/politics/solarwinds-hack-investigation/index.html

https://www.crn.com/news/security/solarwinds-hacked-from-inside-u-s-100-orgs-compromised?itc=refresh

https://www.scmagazine.com/home/security-news/network-security/internet-exposed-orion-servers-drop-25-since-solarwinds-breaches-announced/

https://globalnews.ca/video/7641101/fireeye-ceo-says-solarwinds-hack-was-found-after-security-staff-noticed-issue-with-employee-account

https://www.euroweeklynews.com/2021/02/15/microsoft-president-says-solarwinds-hack-most-sophisticated-ever/

AND

• Australian regulations on news

https://www.theverge.com/2021/2/17/22287776/facebook-block-news-australia-regulation-media-link-sharing

https://www.theverge.com/2021/2/17/22288256/facebook-australia-news-ban-governmental-agency-accounts

https://www.abc.net.au/news/2021-02-18/bom-health-authorities-betoota-caught-in-facebook-news-ban/13166394?section=technology

https://www.axios.com/tech-coughs-up-money-for-news-as-regulatory-threats-loom-f7feccc2-a097-437c-918a-7de0c6be3f49.html?utm_source=newsletter&utm_medium=email&utm_campaign=newsletter_axioslogin&stream=top

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

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Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Three things to know today

•   The FCC works on maps

https://www.vice.com/en/article/epd7yj/america-is-finally-fixing-its-crappy-broadband-availability-maps

• This week in SolarWinds

https://www.theverge.com/2021/2/18/22288961/solarwinds-hack-100-companies-9-federal-agencies

https://www.cnn.com/2021/02/17/politics/solarwinds-hack-investigation/index.html

https://www.crn.com/news/security/solarwinds-hacked-from-inside-u-s-100-orgs-compromised?itc=refresh

https://www.scmagazine.com/home/security-news/network-security/internet-exposed-orion-servers-drop-25-since-solarwinds-breaches-announced/

https://globalnews.ca/video/7641101/fireeye-ceo-says-solarwinds-hack-was-found-after-security-staff-noticed-issue-with-employee-account

https://www.euroweeklynews.com/2021/02/15/microsoft-president-says-solarwinds-hack-most-sophisticated-ever/

AND

• Australian regulations on news

https://www.theverge.com/2021/2/17/22287776/facebook-block-news-australia-regulation-media-link-sharing

https://www.theverge.com/2021/2/17/22288256/facebook-australia-news-ban-governmental-agency-accounts

https://www.abc.net.au/news/2021-02-18/bom-health-authorities-betoota-caught-in-facebook-news-ban/13166394?section=technology

https://www.axios.com/tech-coughs-up-money-for-news-as-regulatory-threats-loom-f7feccc2-a097-437c-918a-7de0c6be3f49.html?utm_source=newsletter&utm_medium=email&utm_campaign=newsletter_axioslogin&stream=top

Three things to know today

• Data from secret shopping

https://www.linkedin.com/feed/update/urn:li:activity:6767699131298299904/

• Spotify on work from home

https://www.cnbc.com/2021/02/12/spotify-will-let-employees-work-from-anywhere-after-the-pandemic.html

https://www.ciodive.com/news/hybrid-work-technology-2021/595039/

AND

• The story didn’t end with Spotify

https://www.wsj.com/articles/another-remote-work-year-looms-as-office-reopening-plans-are-delayed-11613039402?st=sd0q76ptzyi4icg&reflink=article_email_share

https://www.axios.com/newsletters/axios-future-0a58c6d5-0d66-4564-a6f7-12c01f7237cc.html?chunk=2&utm_term=emshare#story2

https://www.nytimes.com/2021/02/17/magazine/video-conference.html?mc_cid=349639be07&mc_eid=70cbbe1cdc

https://www.channelpronetwork.com/article/yin-and-yang-remote-worker-productivity

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

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Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Three things to know today

• Data from secret shopping

https://www.linkedin.com/feed/update/urn:li:activity:6767699131298299904/

• Spotify on work from home

https://www.cnbc.com/2021/02/12/spotify-will-let-employees-work-from-anywhere-after-the-pandemic.html

https://www.ciodive.com/news/hybrid-work-technology-2021/595039/

AND

• The story didn’t end with Spotify

https://www.wsj.com/articles/another-remote-work-year-looms-as-office-reopening-plans-are-delayed-11613039402?st=sd0q76ptzyi4icg&reflink=article_email_share

https://www.axios.com/newsletters/axios-future-0a58c6d5-0d66-4564-a6f7-12c01f7237cc.html?chunk=2&utm_term=emshare#story2

https://www.nytimes.com/2021/02/17/magazine/video-conference.html?mc_cid=349639be07&mc_eid=70cbbe1cdc

https://www.channelpronetwork.com/article/yin-and-yang-remote-worker-productivity

Support the vendors who support the show:

👉 https://businessof.tech/sponsors/

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

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Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Three things to know today

• Chromebooks 2020 growth

https://www.geekwire.com/2021/chromebooks-outsold-macs-worldwide-2020-cutting-windows-market-share/

https://iotbusinessnews.com/2021/02/11/06951-the-number-of-smart-homes-in-europe-and-north-america-will-reach-179-million-in-2024/

• Regulations that pass and fail

https://www.nytimes.com/2021/02/12/technology/maryland-digital-ads-tax.html

https://thehustle.co/north-dakota-big-tech/

https://www.channelpro.co.uk/news/12059/uk-government-announces-20m-smb-brexit-support-fund

AND

• Fifth and sixth generation cybersecurity

https://www.weforum.org/agenda/2021/02/fifth-generation-cyberattacks/

https://www.channelfutures.com/mssp-insider/it-facing-major-security-issues-but-cloud-security-may-be-most-immense

https://www.cybersecurity-insiders.com/what-is-a-gen-6-cyber-attack/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

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