Business of Tech: Daily MSP News & IT Services Analysis

In this episode of "The Business of Tech," host Dave Sobel discusses the contradicting news of layoffs at tech giants Google, Amazon, and Microsoft amidst a booming U.S. job market. He also shares insights on Microsoft's new AI tool for sales and services, specifically designed for Salesforce and Dynamics 365 users. Additionally, Sobel highlights IBM's discovery of the audio jacking threat in voice call security. Sobel also touches on the strong growth of the U.S. labor market, with a substantial increase in jobs added in January and low unemployment rates. However, economists caution that other factors may indicate a potential slowdown in wage or job market growth. 

Three things to know today

00:00 Google, Amazon, Microsoft Layoffs Contradict Booming US Job Market

05:27 Copilot AI for Sales and Service: Microsoft's New Tool for Salesforce and Dynamics 365 Users

06:34 IBM Uncovers 'Audio-Jacking' Threat in Voice Call Security

Supported by:  https://coreview.com/msp/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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In this episode, host Dave Sobel discusses the topic of digital transformation and leadership with guest Jen Swanson, a seasoned professional with extensive experience in customer advocacy, marketing technology, and service channel operations. They delve into the importance of staying on top of your business and explore the concept of transformation in both the digital and leadership realms. Jen shares insights from her career and highlights the need for continuous adaptation and growth. Tune in to gain valuable insights on digital transformation and leadership.

Supported by: https://coreview.com/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

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In this episode of the Business of Tech podcast, host Dave Sobel brings you the latest news and updates in the tech industry. He starts off by discussing the general availability of the Apple Vision Pro and its impact on spatial computing. One notable announcement is that Zoom users can now attend virtual meetings using the device, offering a seamless collaboration experience. Microsoft is also bringing its suite of Microsoft 365 apps to the Apple Vision Pro, further enhancing its capabilities. Additionally, Sobel shares research findings that reveal RTO policies are more focused on control rather than financial gains. Finally, Sobel presents some big ideas for the week, touching on various topics related to the business and technology industry. 

Three things to know today

00:00 All the news now that the Vision Pro is available

05:24 Research Reveals RTO Policies Linked to Control, Not Financial Gains

09:06 Friday Big Ideas

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

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Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

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In this episode, Dave Sobel discusses three important tech news stories. First, N-Able's inaugural Global Futurology Study reveals insights into the growth of managed services, including the rise of cybersecurity and the use of AI. Next, SolarWinds challenges the SEC lawsuit over the 2020 cyber attack and claims the fraud charges are unfounded. Lastly, Salesforce research highlights the gap between AI productivity promises and reality in terms of data and IT readiness.

Three things to know today

00:00 Insights from N-Able’s Inaugural Global Futurology Study

05:31 SolarWinds Challenges SEC Lawsuit Over 2020 Cyberattack, Claims Fraud Charges Unfounded

07:31 AI Productivity Promise Meets Reality: Salesforce Research on Data and IT Readiness

Supported by: 

https://skykick.com/mspradio/

https://timezest.com/mspradio/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

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LinkedIn: https://www.linkedin.com/company/28908079

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In this episode of "The Business of Tech," host Dave Sobel discusses the key areas of growth for MSPs in 2024. He highlights the importance of cybersecurity and AI consulting, as well as the need for human expertise in interpreting and responding to complex threats. Sobel also mentions the rise of IT automation and significant investments in AI startups. Additionally, he touches on Microsoft's response to an AI incident involving Taylor Swift, which led to enhanced safety measures. The episode concludes with insights from a Canalys poll, indicating that channel partners expect significant growth in their managed services businesses, driven by customer demand for cybersecurity management, cloud infrastructure, application development, AI solution consulting, and compliance requirements. The evolving MSP model, increased M&A activity, and vendor consolidation in RMM are also discussed. 

Three things to know today

00:00 Cybersecurity and AI Consulting: Key Growth Areas for MSPs in 2024

04:05 IT Automation Gains Momentum with Significant Investments in AI Startups

06:39 Taylor Swift's AI Incident Spurs Microsoft to Enhance Safety Measures

Supported by: https://huntress.com/mspradio/ 

 

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

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In this episode of "The Business of Tech," Dave Sobel discusses the findings of a study by MIT on the cost of deploying artificial intelligence (AI) technology. The study reveals that currently, it is more economical for employers to keep human workers, as only 23% of workers' wages for tasks relying on computer vision could be cost-effectively replaced by AI. While AI excels at recognizing patterns and analyzing images, it comes with high installation and maintenance costs and lacks the ability to handle tasks requiring intuition and implicit knowledge. However, industries like banking, marketing, retail, legal services, transportation, and healthcare are still prime candidates for increased automation. The episode also touches on the potential impact of AI on the U.S. economy and job losses in the next decade.

Four things to know today

00:00 MIT Study: AI Deployment Costs Keep Human Workers More Economical for Now

03:30 Rising Costs of Cybersecurity: Average Attack Response Exceeds $5 Million

07:49 AWS Supports SMB Market: Introduces Specialized Partner Competency

08:44 German Study Confirms Decline in Google Search Quality Due to SEO Spam

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

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In this episode of "The Business of Tech," host Dave Sobel discusses contrasting economic trends between the U.S. and Europe. While the U.S. experienced strong economic growth and exceeded GDP expectations, Europe faced challenges with a shrinking German economy and supply disruptions impacting inflation. The episode also highlights the legal and ethical debate surrounding AI-generated deep fakes of Taylor Swift, as well as the examination of AI by the FTC, Copyright Office, and OMB.

Three things to know today

00:00 Contrasting Economic Trends: U.S. Growth vs. Europe's Struggles in 2023

02:55 Swift Response Needed: AI-Generated Deepfake of Taylor Swift Spotlights Legal and Ethical Debate

06:10 FTC, Copyright Office & OMB All Examining AI as Senators Consider Oversight Agency

Supported by:  https://huntress.com/mspradio/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

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In this bonus episode of the Business of Tech, the host interviews Jessica Nelson Kohel, the co-founder and president of The Product Consult. With over 18 years of experience in digital product development, Jessica shares insights into product management and how to optimize digital product development teams. She discusses her work with various companies, including Epic Games and Nike, and highlights the importance of revenue growth, product optimization, product strategy, and team development. Listeners can gain valuable knowledge on product management from this episode.

Supported by: https://huntress.com/mspradio/ 

 

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

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In this episode of "The Business of Tech," host Dave Sobel discusses four key topics. First, he highlights the investigation by the New Hampshire AG into a fake robocall impersonating President Joe Biden, which is seen as an attempt at voter suppression. Next, he explores the dark side of AI in politics and its potential for voter manipulation. Sobel also delves into the shifting cyber threat landscape and Symantec's insights on ransomware gang tactics. Finally, he touches on the initial demand for Apple's Vision Pro and the apprehension among developers. The episode concludes with a reflection on the parallels between IT outsourcing and generative AI adoption.

Four things to know today

00:00 New Hampshire AG Investigates Fake Biden Robocall: AI's Dark Turn in Voter Suppression

05:00 Cyber Threat Landscape Shifts: Symantec's Take on Ransomware Gang Tactics

08:11 Initial High Demand for Apple's Vision Pro Meets Developer Apprehension

11:06 Learning from the Past: Drawing Parallels Between IT Outsourcing and GenAI Adoption

Supported by: https://huntress.com/mspradio/ 

 

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

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In this episode of "The Business of Tech," Dave Sobel discusses the growing risks of AI in finance and politics, and the rise of regulations ahead of the elections. He also covers the compliance requirements for small businesses, who now face the same cyber requirements as larger firms. Additionally, Sobel highlights the launches of Seceon, Atakama, Pax8, and Microsoft. Finally, Sobel delves into the need for legislation and regulation in the areas of AI and deepfakes in political campaigns, urging states to take action as the 2024 election approaches. 

Three things to know today

00:00 Growing AI Risks in Finance and Politics: Calls for Regulation Rise Ahead of Elections

05:18 CMMC and FedRAMP Compliance for All: Small Businesses Face Same Cyber Requirements as Larger Firms

09:03 Seceon, Atakama, Pax8, and Microsoft launches

Supported by:  https://movebot.io/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

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