Business of Tech: Daily MSP News & IT Services Analysis

By MSP Radio, Dave Sobel, Managed Service Provider (MSP) Industry AnalystBusiness News Technology Tech News Management

Business of Tech: Daily MSP News & IT Services Analysis episodes

January 09, 2024 Tue Jan-9-2024: NIST Report Highlights Key AI Attack Types, Self-Evolving AI Models, Vision Pro Date
In this episode of the Business of Tech podcast, Dave Sobel discusses the security and privacy risks associated with the rapid deployment of artificial intelligence systems. He highlights a report by the U.S. National Institute of Standards and Technologies (NIST) that identifies four key types of attacks in AI: evasion, poisoning, privacy, and abuse. Dave also explores the barriers to the adoption of generative AI and the potential benefits it offers. He mentions the success of Snapchat+ in attracting 7 million paying subscribers and its use of generative AI features. Additionally, Dave covers the investment in Hatz AI, a platform that enables managed service providers to deliver AI as a service. He also discusses the future of AI-capable PCs and the release of Apple's Vision Pro headset.

Three things to know today
00:00 NIST Report Identifies Key Attack Types in AI: Evasion, Poisoning, Privacy, and Abuse
02:55 Self-Evolving Tiny AI models, SnapChat Plus’ 7 million subs, and more
05:54 The Vision Pro gets a release date

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

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Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
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Every episode script — with full source links — is posted at:
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9 min
January 08, 2024 Mon Jan-8-2024: Tech Industry Job Growth and Cybersecurity Advances, Cloud Transformation Challenges
In this episode of the Business of Tech, host Dave Sobel discusses several key topics affecting the tech industry. He highlights the contrasting trends in job growth, with the tech industry seeing an increase in new positions in specialized tech firms, while tech occupations in non-tech sectors decline. Sobel also explores the potential for inflation to fall below the Federal Reserve's target, which could lead to rate cuts and relief for consumers. He then delves into the challenges faced by middle-market companies, which have experienced declining earnings and rising debt. The episode also covers the release of a new cybersecurity strategy for the healthcare sector, the Federal Trade Commission's reward for combating AI voice cloning, and the FBI's expansion of cyber-assistant legal attachés. Sobel concludes by discussing the need for specialized cybersecurity solutions in healthcare, the demand for services that bridge the gap between cloud technology and business value realization, and the importance of targeting non-IT stakeholders in funding cloud projects.
Three things to know today

00:00 Tech Industry Sees Job Growth in Services and Cloud Infrastructure Amid Overall Tech Role Decline
04:16 FBI, HHS and FTC all advance security with new programs
06:44 Strategic Opportunity for Services Focusing on ROI in Cloud Transformations

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
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10 min
January 06, 2024 IT Services for Law Firms: Driving Tech Adoption in Legal — Colin S Levy

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https://timezest.com/mspradio

Want to take my class? https://www.itspu.com/all-classes/classes/navigating-emerging-technologies-for-msps/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

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21 min
January 05, 2024 Fri Jan-5-2024: Microsoft's Bold AI Move: Co-Pilot Key, Metrics Mastery in the Boardroom
In this episode of the Business of Tech, host Dave Sobel discusses Microsoft's new AI move with the introduction of a co-pilot key on Windows 11 devices. He also highlights a study on the use of ChatGPT in the workplace and the launch of the GPT Store by OpenAI. Additionally, Sobel covers Jeff Bezos' investment in Perplexity, an AI-powered search startup, and addresses employee concerns about the impact of AI on their careers. He also shares insights on evolving authentication methods and metrics for CTOs in the boardroom. Finally, he discusses the weaponization of diversity, equity, and inclusion efforts and the need for more female representation in the IT industry.
Two things to know today

00:00 Microsoft's Bold AI Move: 'Copilot for Windows' Access via Dedicated Keyboard Key
04:35 Metrics Mastery: Communicating Engineering Value in the Boardroom

Want to take my class? https://www.itspu.com/all-classes/classes/navigating-emerging-technologies-for-msps/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
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11 min
January 04, 2024 Thu Jan-4-2024: CMMC 2.0's Final Rule; CISA Feedback on Secure-by-Design; Windows 11 Struggles
Four things to know today
00:00 CMMC 2.0 Final Rule Released: Implications for Defense Contractors and MSPs
04:25 NSF, Air Force, and UK Supreme Court moves to note
07:02 CISA Seeks Feedback on 'Secure by Design' Principles - Implications for Cybersecurity Service Providers
08:39 Windows 11 Struggles to Gain Market Share Amidst Windows 10 Dominance

Supported by: https://skykick.com/mspradio/

Want to take my class? https://www.itspu.com/all-classes/classes/navigating-emerging-technologies-for-msps/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
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12 min
January 03, 2024 Wed Jan-3-2024: Thriving MSP Software Market, AI in Small Devices, AI Safety
Three things to know today
00:00 MSP Software Market Thrives with 15.2% Year-Over-Year Growth
03:28 Apple's Open-Source Multimodal LLM 'Ferret' Sparks Interest in Local AI on Small Devices
06:14 OpenAI Forms 'Preparedness' Team to Monitor and Test AI Technology for Safety

Supported by: https://movebot.io/

Want to take my class? https://www.itspu.com/all-classes/classes/navigating-emerging-technologies-for-msps/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
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Instagram: https://www.instagram.com/mspradio
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Facebook: https://www.facebook.com/mspradionews

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11 min
January 02, 2024 MSP Automation: AI That Monitors Projects on Its Own — Mike Psenka, Moovila
In this bonus episode of The Business of Tech, host Dave interviews Mike Psenka, CEO of Moovila, to explore the concept of autonomous project monitoring and management. Mike explains that Moovila's approach is different from traditional project management platforms, offering a unique solution to streamline project management processes. Tune in to learn more about how Moovila applies AI to enhance project monitoring and management.

Want to take my class? https://www.itspu.com/all-classes/classes/navigating-emerging-technologies-for-msps/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
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Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
18 min
December 29, 2023 The Future of Distribution: Predictions and Perspectives from Industry Leaders
In this episode, Dave Sobel explores the future of distribution in the technology industry. After struggling to come up with a clear answer, he interviews five experts in the field to gain insights. The experts discuss the core value of distribution in 2023, which includes helping vendors reach the market through solution providers and offering services to bridge skill gaps. They also mention the importance of accessing new business opportunities through financial services, cloud services, and professional services. Tune in to hear their perspectives on the evolving role of distribution in the tech industry.
Featuring insights from Frank Vitagliano from GDTC, Sergrio Farache from TD Synnex, Paul Hager from Ingram Micro, Jason Bystrak from D&H Distributing, and Ryan Walsh from Pax8.
Want to take my class? https://www.itspu.com/all-classes/classes/navigating-emerging-technologies-for-msps/
Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/
Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/
Support the show on Patreon: https://patreon.com/mspradio/
Want our stuff? Cool Merch? Wear "Why Do We Care?" - Visit https://mspradio.myspreadshop.com [https://mspradio.myspreadshop.com/]
Follow us on:
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Instagram: https://www.instagram.com/mspradio/
TikTok: https://www.tiktok.com/@businessoftech
13 min
December 28, 2023 Customer Experience and the Importance of Engagement with Gerwai Todd
In this bonus episode, Dave Sobel interviews Gerwai Todd, the CEO of TimeZest, about customer experience and industry trends in the Managed Service Provider industry. They discuss the importance of innovation in service delivery and the need for MSPs to constantly evaluate and add new elements to their offerings. Todd emphasizes the value of community and peer engagement in staying updated with industry trends and finding solutions to complex challenges. They also explore the role of distribution partners in helping MSPs navigate the increasing complexity of available solutions. They discuss the potential for MSPs to build a sales organization and rely on distribution partners for delivering solutions, which can accelerate innovation and reduce the burden of managing a wide range of technologies. This was recorded at IT Nation Connect 2023.
Supported by:
https://timzest.com/mspradio/
https://skykick.com/mspradio/
Want to take my class? https://www.itspu.com/all-classes/classes/navigating-emerging-technologies-for-msps/
Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/
Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/
Support the show on Patreon: https://patreon.com/mspradio/
Want our stuff? Cool Merch? Wear "Why Do We Care?" - Visit https://mspradio.myspreadshop.com [https://mspradio.myspreadshop.com/]
Follow us on:
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Facebook: https://www.facebook.com/mspradionews/
Instagram: https://www.instagram.com/mspradio/
TikTok: https://www.tiktok.com/@businessoftech
22 min
December 27, 2023 Business of Tech 2024 Predictions
In this episode, Dave Sobel makes predictions for the year 2024 in the IT and managed services industry. The predictions include the rise of compliance and data privacy, the shift to autonomous IT operations leveraging AI and machine learning, the emergence of a private financing model for the managed services market, the creation of a deepfake detection industry, the rise of the Virtual Chief Artificial Intelligence Officer, the offering of AI ethics as a core service, the development of augmented reality business cases and serious managed service offerings, the launch of Apple's Vision Pro and AI offering, the placement of AI systems as board members in major corporations, the launch of climate change-driven IT services, the rise of decentralized IT service models leveraging blockchain and edge computing, the enforcement of mandatory AI ethics certifications, and the widespread adoption of digital twins in fields like urban planning, healthcare, and manufacturing.
Supported by:
https://rfcode.com/mspradio/ CODE MSPRADIO for 30% off at checkout
Want to take my class? https://www.itspu.com/all-classes/classes/navigating-emerging-technologies-for-msps/
Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/
Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/
Support the show on Patreon: https://patreon.com/mspradio/
Want our stuff? Cool Merch? Wear "Why Do We Care?" - Visit https://mspradio.myspreadshop.com [https://mspradio.myspreadshop.com/]
Follow us on:
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Facebook: https://www.facebook.com/mspradionews/
Instagram: https://www.instagram.com/mspradio/
TikTok: https://www.tiktok.com/@businessoftech
11 min

About Business of Tech: Daily MSP News & IT Services Analysis

From the publisher's feed

Vendors are rewriting the rules on MSPs faster than anyone can track — pricing, partner programs, liability, and now AI. Business of Tech is the daily MSP news briefing that tells you what changed and what it means for your business.

Every weekday, channel veteran Dave Sobel picks the MSP and IT services news that actually moves your margins, contracts, and risk, and answers the one question that matters: Why do we care? No vendor cheerleading and no press-release rewrites — independent analysis for managed service providers, IT services leaders, and the vendors who sell to them.

Short daily episodes keep you current in about 15 minutes. Longer interviews go deep with MSP owners, investors, analysts, and channel executives on where the managed services market is heading.

What this MSP podcast covers:

• AI for MSPs — AI pricing and consumption billing, AI liability and governance, and AI agents in the service desk

• MSP pricing and profitability — per-user vs. usage-based pricing, margins, service agreements, and vendor rebates

• MSP M&A and private equity — acquisitions, roll-ups, valuations, and what consolidation means for independent MSPs

• MSP vendors and partner programs — Microsoft, Kaseya, ConnectWise, N-able, Pax8, and how channel programs shift risk onto providers

• MSP cybersecurity and liability — cyber insurance, compliance, regulation, and the security-stack decisions that expose a managed service provider

• MSP operations — automation, PSA and RMM, hiring, and the operational maturity that separates growing MSPs from stalled ones

Questions we answer:

• How should an MSP price AI services when vendors move to consumption billing?

• Who carries the liability when AI acts inside a client environment?

• What does private equity consolidation mean for MSP valuations?

• Which vendor partner program changes quietly cut MSP margins?

• What do insurers and regulators now expect from managed service providers?

Business of Tech is produced by MSP Radio, the independent media company for the managed services and IT channel community. Hosted by Dave Sobel, MSP industry analyst and longtime channel veteran. Written versions of every episode, with full source links, at businessof.tech.