Business of Tech: Daily MSP News & IT Services Analysis

In this episode of The Business of Tech, Dave Sobel reflects on his predictions for 2023 and evaluates their accuracy. He admits to getting some predictions wrong, such as the market being a down year and the metaverse being a bust. However, he also highlights the ones he got right, like the continued hype around MSP M&A and the security talent gap staying the same. The host also discusses some predictions from 2022 that he rolled over into 2023, and provides updates on their outcomes. Dave concludes the episode by offering actionable insights for providers in the tech industry, such as the importance of monitoring emerging trends, focusing on growth strategies, and investing in employee learning and development programs.

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In this bonus episode of The Business of Tech, NYU Stern professors Juliette Powell and Art Kleiner discuss their book, The AI Dilemma. They share the inspiration behind the book and how their collaboration came about. They also discuss the potential for small business technology consultants to profit from implementing frameworks around AI.  Don't miss out on this insightful conversation!

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In this bonus episode of The Business of Tech, host Alexander DeRitter discusses SmythOS, an operating system designed to make the creation of AI agents easier. He explains that while Windows and iOS provide platforms for running programs and apps, SmythOS serves as a platform for running agents. DeRitter emphasizes the need for an abstraction layer in building agents, highlighting the importance of SmythOS in simplifying the process. Tune in to learn more about the role of operating systems in the AI space.

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In this bonus episode of The Business of Tech, host Dave Sobel interviews Kam Kaila from IT by Design to discuss hiring trends in the IT industry. They delve into topics such as remote work and offer hiring tips. Kam shares insights from her experience in recruiting for her organization, which hires an average of 100 to 150 people each year. Tune in to gain valuable insights into the current labor market conditions and how they affect the IT industry.

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In this bonus episode of the Business of Tech podcast, host Dave Sobel sits down with Patrick Beggs, the Chief Information Security Officer at ConnectWise. They discuss the operationalization of security and the implementation of a cyber fusion approach. Patrick shares his experience in both government and commercial sectors and highlights the importance of staying ahead of cybersecurity issues caused by human error. This episode offers valuable insights into the role of CISOs and the significance of maintaining a strong cybersecurity posture.

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In this bonus episode of The Business of Tech, host Dave talks to Ben Schreiner from Amazon Web Services about their perspective on the managed services space and small and medium businesses (SMBs). Ben explains how AWS focuses on helping SMBs grow by leveraging technology and how they work with managed service providers to offer new products and services to their customers. They also discuss the various developer tools and components available on AWS for building solutions. Tune in to learn more about Amazon's approach to the SMB market and their offerings in the managed services space.

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In this bonus episode of the Business of Tech, Dave Sobel sits down with Larry Hann from Schneider Electric to discuss the importance of power and sustainability in the technology industry. Larry explains how power enables all the devices we use on a daily basis and why it is the insurance policy for our day-to-day lives. They also explore the role of technology providers in promoting sustainability and the value of power as a utility. Tune in to gain a deeper understanding of the vital role of power in our digital world.  

Recorded at IT Nation Connect 2023.

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In this episode, Dave Sobel discusses three important topics. First, he explores the profitability of partners in the cloud era, comparing VARs and MSPs to system integrators. Despite the growth in revenue and employees, system integrators have not seen higher profits, while major resellers of hardware and software have experienced increased margins. Dave also delves into the new FCC and SEC cybersecurity rules and how they affect businesses, including the 2024 National Defense Authorization Act. Lastly, he highlights the importance of implementing AI responsibly and shares key strategies for businesses. Tune in to learn more about these pressing issues in the world of technology.

Three things to know today

00:00 Partner Profitability in the Cloud Era: VARs and MSPs Versus Systems Integrators [https://www.businessof.tech/2023/12/15/partner-profitability-in-the-cloud-era-vars-and-msps-versus-systems-integrators/]

05:16 How New FCC and SEC Cybersecurity Rules Affect Businesses, including the 2024 National Defense Authorization Act [https://www.businessof.tech/2023/12/15/how-new-fcc-and-sec-cybersecurity-rules-affect-businesses-including-the-2024-national-defense-authorization-act/]

07:54 Implementing AI Responsibly: Key Strategies for Businesses [https://www.businessof.tech/2023/12/15/implementing-ai-responsibly-key-strategies-for-businesses/]

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In this episode of "The Business of Tech," Dave Sobel shares four important updates. First, U.S. federal agencies are increasing their cloud and AI security measures in response to growing cyber threats. Second, the quarterly IT leadership report shows minimal change in racial and gender diversity. Third, a new report reveals that the top 25% most profitable solution providers are showing restraint in compensation increases. And finally, a judicial office endorses the usage of AI in courtrooms, emphasizing accuracy, verification, and privacy. Lastly, the U.S. National Institute of Standards and Technologies has issued guidance on differential privacy as a privacy-enhancing measure, fulfilling a mandate in President Biden's executive order on artificial intelligence.

Four things to know today

00:00 U.S. Federal Agencies Ramp Up Cloud and AI Security Measures in Response to Growing Cyber Threats [https://www.businessof.tech/2023/12/14/u-s-federal-agencies-ramp-up-cloud-and-ai-security-measures-in-response-to-growing-cyber-threats/]

05:01 Quarterly IT Leadership Report Shows Minimal Change in Racial and Gender Diversity [https://www.businessof.tech/2023/12/14/quarterly-it-leadership-report-shows-minimal-change-in-racial-and-gender-diversity/]

08:16 Top 25% Most Profitable TSPs Show Restraint in Compensation Increases, New Report Finds [https://www.businessof.tech/2023/12/14/top-25-most-profitable-tsps-show-restraint-in-compensation-increases-new-report-finds/]

09:23 Judicial Office Endorses AI Usage in Courtrooms, Stressing Accuracy Verification and Privacy [https://www.businessof.tech/2023/12/14/judicial-office-endorses-ai-usage-in-courtrooms-stressing-accuracy-verification-and-privacy/]

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Check out this great piece on the Business of Tech at MSP Success: https://mspsuccess.com/2023/12/dave-sobel-hitchhikers-guide/

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In this episode of the Business of Tech podcast, Dave Sobel discusses four important topics. First, he explores whether AI is a leveler or a divider in white-collar work, citing studies that show AI primarily benefits high-performing employees and has little impact on low-performing ones. Next, he delves into the controversy surrounding Presto Automation's heavy reliance on human labor, despite being an AI-focused company. Dave also examines the leadership style of Sam Altman, the CEO of OpenAI, and the consequences it has had within the organization. Lastly, he highlights how MSP360 is leveraging self-service to simplify cloud operations. Tune in to learn more about these topics and gain insights into the latest developments in the tech industry.  

Four things to know today

00:00 Artificial Intelligence: A Leveler or Divider in White-Collar Work? [https://www.businessof.tech/2023/12/13/artificial-intelligence-a-leveler-or-divider-in-white-collar-work/]

05:27 Artificial or Actual? Presto Automation's Heavy Reliance on Human Labor Exposed [https://www.businessof.tech/2023/12/13/artificial-or-actual-presto-automations-heavy-reliance-on-human-labor-exposed/]

07:46 Inside OpenAI: The Controversy and Consequences of Sam Altman's Leadership Style [https://www.businessof.tech/2023/12/13/inside-openai-the-controversy-and-consequences-of-sam-altmans-leadership-style/]

09:34 MSP360 Leverages Self-Service

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