No one wants to be told they’ve lost their job, or that their entire department is disappearing, but the way that message is delivered can have consequences - both in the short term and sometimes years into the future.

We hear the best techniques for delivering negative tidings; and some clangers. Elizabeth Hotson gets tips and advice from Heather McGregor, entrepreneur author and Dean of Heriot Watt Business School, hears about a very awkward conversation from former Chairman of the airline Jet Blue, now Stanford professor, Joel Peterson, and from Neal Hartman, a professor at the Sloan School of Management at MIT, specialising in communications and leadership.

Presenter: Elizabeth Hotson

(Picture: Woman on a laptop with a headache. Credit: Getty Creative)