In this episode, Chris and Christian dish out real talk on the ongoing rivalry between Parts and Service teams at many Dealerships. They share crazy stories they’ve witnessed behind the scenes and 3 key ideas to improve collaboration, communication, and understanding between these critical departments. It all comes down to empathy, inclusion, and mutually beneficial incentives when properly aligned. Chris even describes what to look for in Parts and Service Managers who “get it” and are willing to lead the charge in transforming toxic attitudes and culture. With some effort on both sides, it is possible for Parts and Service teams to work together as closely as best friends - and the entire Dealership benefits with revenue boosting teamwork.

0:00 - 13:00 Intro and Our New Youtube Channel

13:00 - 21:00 News

21:00 - 31:00 Can Parts and Service Be Friends

#servicemanagement #department #technician 

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