In this episode of Broken Benefits, we’re joined by Rich Krutsch, former VP of People Services at ArcBest, for the first of a two-part conversation that explores how data-driven decision-making can transform the way organizations approach healthcare and benefits.

Rich shares his insights on leveraging analytics to build smarter, more strategic benefits programs—ones that actually move the needle for employees and the bottom line. From uncovering hidden trends to identifying cost-saving opportunities, this discussion is a masterclass in using robust data to create meaningful impact.

If you’re a CHRO, benefits leader, or HR professional who’s ready to make your strategy work harder (and smarter), this episode is a must-listen.

Chapters:

0:00 - Introduction

1:31 - Rich's background in finance

8:04 - Playing to win and transitioning into this new approach

14:13 - Breaking the mold and removing friction simultaneously

22:35 - Encouraging forward-thinking for your employees

26:20 - Eye-opening research linked to flossing

27:20 - Closing remarks