CELab: The Customer Education Lab

By CELab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approache... more

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FAQs about CELab: The Customer Education Lab:

How many episodes does CELab: The Customer Education Lab have?

The podcast currently has 216 episodes available.

CELab: The Customer Education Lab episodes:

January 01, 1990 Episode 27 – Measuring ROI by Collecting, Connecting, and Visualizing Data
In this episode, Adam and Dave re-present the talk they gave at DevLearn 2019 in glorious Las Vegas, Nevada. Want to learn how to get a seat at the leadership table? Return-on-Investment for Customer Education...
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58min
January 01, 1990 Episode 24 – Matt Mulholland – Why Most Customer Education is Boring
When companies start their first customer academies and education programs, they’re often filled with boring and irrelevant material that doesn’t resonate with customers, and doesn’t really help them get on board. Why is this? Matt Mulholland from Miro has a theory and shares his hypotheses based on his work as a CSM and customer educator responsible for building Miro’s academy programs.
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40min
January 01, 1990 Episode 19 – Sharing with Others
In this episode we talk about how you, as a Customer Education professional, can and should collaborate with others. It could be your L&D team, Sales or Customer Success Enablement, or even training professionals like you at other companies!
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24min
January 01, 1990Episode 8 – Skills for Customer Education Leaders
What are the key leadership skills you need to be a Customer Education leader? Join Adam and Dave as they dive into three great skillsets, each one of which ties to a book. These are required reading material for new and aspiring Customer Education leaders.
Mindset by Carol Dweck
Multipliers by Liz Wiseman and Greg McKeown
Tribal Leadership by Dave Logan, et al.
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32min
January 01, 1990 Episode 7 – Skilljar Connect Recap – Content Effectiveness
In this episode of CELab, Adam shares his experiences from Skilljar Connect, hosted in Seattle on November 14 and 15, 2018. Adam shares his experiences in talking on a panel hosted by Maria Manning Chapman from TSIA focused on Content effectiveness and how to make training stick! Join us for this recap and tons of myths and misconceptions about content!
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43min
January 01, 1990 Episode 6 – Connecting and Visualizing Customer Education
It’s increasingly clear that a big part of a Customer Education leader’s role also includes “Digital Transformation” or Automation. In other words looking at the software we use and thinking seriously about how it works – together.
In this episode we discuss data. How do you work with your data, automate learning journeys, make data about learners “actionable”, and much more.
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46min

FAQs about CELab: The Customer Education Lab:

How many episodes does CELab: The Customer Education Lab have?

The podcast currently has 216 episodes available.