Defining Hospitality turns two! Over the last two years, we’ve featured some amazing stories, and have learned so much about the hospitality industry. To celebrate, we’ve pulled together some highlights from the most listened to episodes in the past year. In this episode you’ll hear from Author and Activist: Amanda Knox, Founder of Thank You: Will Guidara, Senior Interior Design Manager at Marriott International: Stephanie Hopkins, and President of The Hardy Group: Brent Hardy.

Thank you for two great years!

Takeaways: 

• True Hospitality is identifying someone's needs, and using the resources available to you to meet those needs. This can be enacted through giving someone a comfortable place to stay, or simply being an advocate for them.
• Having board games along with fine dining provides an experience that makes the guest feel comfortable and at home. It reminds them of home-cooked meals and time with family and friends.
• Every piece of detail matters to a guest and it impacts their experience at a hotel. You want to make sure that you are planning out every detail as much as you can and using the detail to make the guest have a wonderful experience
• For Brent, hospitality is more than just a hotel building or an office space. Hospitality is about the interactions with people, and appreciating the moments throughout the whole experience.

Links:

Connect With Amanda:

• Twitter: https://twitter.com/amandaknox 
• Instagram: http://www.instagram.com/amamaknox/ 
• Website: https://www.knoxrobinson.com/ 
• Website: https://innocenceproject.org/ 
• Book Link: https://a.co/d/cJDYQIK 
• Podcast: https://podcasts.apple.com/us/podcast/labyrinths-getting-lost-with-amanda-knox/id1494368441
• Episode: https://share.transistor.fm/s/d13d4efd 

Connect With Will:

• LinkedIn: https://www.linkedin.com/in/will-guidara-b64952243/ 
• Instagram: https://www.instagram.com/wguidara/?hl=en 
• Book Link: https://www.amazon.com/gp/product/B0B13W5GPT/ref=dbs_a_def_rwt_bibl_vppi_i0 
• Welcome Conference: https://www.thewelcomeconference.com/ 
• Episode: https://share.transistor.fm/s/8c2696f6 

Connect With Stephanie:

• LinkedIn: https://www.linkedin.com/in/stephanie-hopkins-28445a71/ 
• Website: https://www.marriott.com/default.mi 
• Episode: https://share.transistor.fm/s/31149cc1 

Connect With Brent:

• LinkedIn: https://www.linkedin.com/in/brent-hardy-aia-ishc-20706353/  
• Website: http://www.jhgi.com/  
• Episode: https://share.transistor.fm/s/2536b25f 

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419