How do you keep up with a platform that expands as quickly as ServiceNow both in processes supported and technologies added?
CJ and the Duke first offer 4 strategies to to stay ahead.  But we also play a fun game where we try to stump each other on parts of the platform the other might not know about.  Guaranteed you'll learn something new!

Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button.  Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

CJ & The Duke talk about the impact of mergers and acquisitions (M&A) on ServiceNow architecture, and what a good architect should do in those situations.  We discuss:
- The Trojan Re-Architecture opportunity
- Considerations for the "perpetual acquirer"
- Special contract considerations.
- Special considerations for 3rd party contracts.
- Absolute necessities to prepare for mergers.
- Using Unifi by ShareLogic to integrate before merging.
- Legal and compliance hold requirements on data.

Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button.  Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.

Unifi, by ShareLogic, is an astounding ticket exchange integration engine built on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

It's "Quitters Day", so CJ & The Duke are re-affirming their New Years Resolutions with respect to ServiceNow.  Promises to the ServiceNow community and promises to ourselves.

MENTIONS
Check our sponsor DotWalk.io, creators of BootStrap the AI that builds your ServiceNow ATF cases for you!
ServiceNow Mavericks, a regular ServiceNow learning meetup organized by Dhruv Gupta.

Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts.  Stop spending ludicrous time exporting data off ServiceNow for reporting.  TRY NOW.

CJ & The Duke celebrate the Christmas holiday by giving their wish list for the ServiceNow platform and ecosystem.  From quality of life improvements like integrated docs, to better duplicate record detection, to better credential management for ITOM, and so much more. 

MENTIONS
Check our sponsor DotWalk.io, creators of BootStrap the AI that builds your ServiceNow ATF cases for you!
ServiceNow Mavericks, a regular ServiceNow learning meetup organized by Dhruv Gupta.
Travis Toulson has created a Salary Survey by ServiceNow workers for ServiceNow workers.  No perverse incentives here!  Boycott all other salary surveys.

Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts.  Stop spending ludicrous time exporting data off ServiceNow for reporting.  TRY NOW.

CJ & The Duke celebrate American Thanksgiving by celebrating all the things they're thankful for in the ServiceNow space.  ServiceNow concepts, tools, and people who contributed to the ecosystem or our lives within it.  We could have filled 3 episodes with other people who have been invaluable for us.  Once you really start exercising thanksgiving, its hard to stop.

LINKS!
ServiceNow List Navigation makes work blazing fast.
ShowXML - one of the greatest tools in the right-click menu.
Download Xplore - The greatest ServiceNow developer toolkit ever made.
Learn how to use Xplore - a 9 part tutorial
Get your ServiceNow Private Developer Instance
The ServiceNow Community
The ServiceNow Wiki (An Archive)
SNC Guru (No longer run by Mark Stanger, but still has all his ancient wisdom)
Contact Jeff Nicoll & Stephanie Fairbanks at JIT.
ShareLogic (formerly Whitespace Studios & creators of Unifi - the single greatest ebonding integration tool for ServiceNow)
VividCharts (the best data visualization and story telling platform on ServiceNow)
Joe Jogmen - VP at JIT and legendary implementer of ServiceNow
Dana Haines - Creator extraordinaire
Other Shout Outs:  Mark Andrus, Aleck Lin, Tony Thavisouk, Donte Hooker, Etta Wilson (owner of GNIS consulting), Ben Thomas, Nathan Firth of NewRocket, Jace Benson of Jace.Pro, Andrew Barnes

CJ & The Duke take a look over the shoulder and talk about risks capable of threatening ServiceNow.  We discuss
- Smaller, faster, cheaper, better products similar to ServiceNow
- The Uberization of the labor market
- Integration platforms as the platform of platforms o.O
- Massive market rollups for services

Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button.  Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

CJ & The Duke talk about The Duke's recent medical issues and how horrific experiences with his hospital have reinforced his commitment to UX.  The silver lining is a deep discussion on how ServiceNow holds the tech answers for problems that large prestigious hospital systems can't even get right.  It's time to think bigger, and show how ServiceNow can make a huge difference, even when health and well being is on the line.

Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button.  Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

You can't rejoice in the victories unless you've been through the trenches.  In this episode, CJ & The Duke discuss the worst things they've ever seen.  Politics gone bad, lack of vision and direction, competing resources.  If it's made you pull out your hair, we've probably seen it!  This is the much requested war stories episode.

Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button.  Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

CJ & The Duke talk about ways a SerivceNow implementation can go wrong, how to detect red flags and avoid the consequences.
In this episode we discuss:
- Who's the Alpha?
- Documentation (oh yeah, we're going there AGAIN)
- Team composition, including allocation of the various resource types & time zone shenanigans
- Low value "best practice" focus
- Scope creep and project changes
- The Project Manager's scope

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Special guest Travis "T-Dubz" Toulson goes deep on the topic of ServiceNow Configuration vs Customization.  Its not as simple as you think.  Topics covered are:
- What does "config vs custom" actually mean for ServiceNow?
- Why does ServiceNow customization have a stigma?
- Is ServiceNow customization really so bad?
- What makes a ServiceNow customization good or bad?
- What ServiceNow experiences formed our opinions?

Travis Toulson is a the founder of CodeCreative.io

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!