(This episode contains uncensored explicit language.  Listener discretion is advised)
CJ & The Duke give you the straight talk on ServiceNow consulting.  Topics we cover are...
- Contractor vs Consultant mindset
- How to stand out fast
- The Art of Air Cover and Meat Shielding
- Code Problems vs Value Problems
- The Documentation Advantage
- Winning Before Beginning

Special mention:  Dhruv Gupta for sharing his knowledge at scale.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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CJ & The Duke continue the ServiceNow "what's up" series with Service Catalog.  This is the "Wish List" episode.
- RITM table extensions
- Richer sub-tasks that aren't sc_task
- Mid-workflow requestor input
- Role based visibility
- Our thoughts on field containers
- "The Dream Report"
- On variables and field types
- Multi row variable set improvements.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

CJ & The Duke continue the ServiceNow "what's up" series with Service Catalog.  In this episode we go deep on
- The perils of the Mega Request & Generic Request
- The potential of Demand as alternative to Generic Request
- Anatomy of Workflow
- Catalog Items as proto-apps

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

CJ & The Duke continue the "what's up" series with Service Catalog.  In this episode we go deep on
- Initiating Catalog work without being in the Catalog
- How to think of Catalog content
- The 3 Tier RITM Controversy

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

CJ & The Duke welcome Matt Beran to provide insights on experience and customer focused design on the ServiceNow platform.  Questions include:
- What are Matt's passions and unique gifts in the space.
- What non-SN background informs him most today
- What does he wish more people understood about design.

Check out Matt's ITSM podcast: Ticket Volume

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

CJ & The Duke welcome Kyle "Mr. Congeniality" Carson to to provide his insights on the ServiceNow ecosystem from a recruiting/staffing perspective.  Topics covered include
- What Kyle does differently
- How Covid19 has affected the game?
- How important are #ServiceNow certifications?
- How does Kyle know he's got a good resource, & what he wishes his resources knew.
- Do good recruiters ever push back to help customers get better idea of project success?

Kyle Carson is focusing on Digital Transformation recruitment & will launch the ServiceNow recruitment brand at Oscar Technology next year.

He can be reached at [email protected] for any IT staffing needs.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

CJ & The Duke cover common sacred cows in implementing, administrating, and maturing ServiceNow.  From category trees to team-centric solutions, learn the postures that allow you to intelligently question everything.  No cows were harmed in the recording of this episode.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

CJ & The Duke cover the old meme "people, process, and tools", or as we like to call it "People".  Learn why People is the scaling factor across your ServiceNow implementation.  We discuss practical ways these 3 concepts govern your ServiceNow success.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

In the first "what's up with" episdoe, CJ & The Duke cover several reporting concepts, ensuring the story you tell with your ServiceNow data makes you the hero.  Topics include:
- The Unnatural Nature of Process
- Defining Outcomes
- The 5 Intents of Reporting
- The 3 Personas of Reporting
- How Reporting Tools Align To Personas

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

With the Covid19 crisis in full swing, and ServiceNow giving the 4 free emergency workflow apps for free, CJ & The Duke got to thinking.  What prepares an organization to deploy apps of that scale and importance in such a short window? 

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!