CJ & the Duke reflect on years of ServiceNow architecture experience and what architecture standards would have helped them.  We discuss coding, vendor, documentation, midserver, upgrade and migration, as well as roadmapping standards and more.

IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management.   Check out this partner showcase to learn more.

Mentioned in this episode:
- Episode 26 - Catalysts
- Documentation Standards
- Instance Scan

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

CJ & the Duke back in the id governance and admin discussion talking with Ty Roach of Tygr Consulting about his RBEAM product: Role Based Entitlement Access Management.  In this episode we discuss all the real world benefits for having this kind of application.

Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts.  Stop spending ludicrous time exporting data off ServiceNow for reporting.  TRY NOW.
Ty Roach is founder of Tygr Consulting, a technology and services partner with extensive experience in the Federal space.

Mentioned in this episode:
- Episode 27 - What's up with ID Governance
- TyGr Consulting's RBEAM application

For sponsorship opportunities, click here.

CJ & the Duke dive into Flow concepts so you can create and mature the best workflows possible in ServiceNow.  We discuss:
- Mindset:  How process is unnatural, and that helps you focus on outcomes.
- Catalysts:  How flows start (hint: it ain't just phone & catalot)
- Visibility, Governance, and Automation: The maturities and purposes of flow
- Mapping your flows:  Minimum requirements, catalysts, knowing the operations, knowing when you're successful and complete.

IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management.   Check out this partner showcase to learn more.

Also mentioned in this episode:
- Episode 26 - Catalysts
- Episode 18 - UX Is Life & Death
- TyGr Consulting's CheckList Pro

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

CJ & the Duke outline the benefits of freelance vendor agnostic architects for ServiceNow projects / product management.
In this episode we discuss:
- how freelance vendor agnostic ServiceNow architects have better alignment on incentives.
- how the freelance network effect can play to your benefit on a ServiceNow project.
- how freelance architects can de-duplicate effort
- how freelance architects act as "a foil" to increase transparency and accountability
- how freelance architects as a 3rd party actually increase coordination.

IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management.   Check out this partner showcase to learn more.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts.  Stop spending ludicrous time exporting data off ServiceNow for reporting.  TRY NOW.

For sponsorship opportunities, click here.

Everyone has seen or heard of ID management implementations on ServiceNow, especially orchestrating automatic account creation.  But how does ID Governance differ and what are the risks if you're not doing it?  We ask our very special guest, Jarod Mundt, VP of Engineering at Clear Skye to break it down for us.  HINT:  It's way bigger and more important than you think!

Clear Skye is the premiere ID Governance solution built on ServiceNow
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts.  Stop spending ludicrous time exporting data off ServiceNow for reporting.  TRY NOW.

For sponsorship opportunities, click here.

A catalyst is the trigger that begins work.  It's a simple concept, but it pays to be mindful about all the catalysts you can encounter, and how to mature the catalyst part of every process.  In this episode we discuss:
- Catalyst maturing from manual entry, simplified manual entry, automatic detection, and elimination of need.
- Customer & Non-Customer manual entry
- HR events
- Detectable known errors
- Integrations
- Workflows

Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button.  Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

The most feared project in the ecosystem: the re-architecture.  Restarting from scratch.  Doomsday.  CJ & The Duke discuss their past encounters with these ServiceNow projects and provide pragmatic advice on where to start and how to cope.  We'll discuss
- Does planning come first or second?
- The Human Roadblock: Not everyone is onboard
- Articulating pain and paradise
- What to do with old data
- Good practices: Ingress documents, process charters, dev standards, vendor standards
- New tools that help:  Instance scan, roadmap, catalog builder

Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button.  Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

How do you keep up with a platform that expands as quickly as ServiceNow both in processes supported and technologies added?
CJ and the Duke first offer 4 strategies to to stay ahead.  But we also play a fun game where we try to stump each other on parts of the platform the other might not know about.  Guaranteed you'll learn something new!

Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button.  Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

CJ & The Duke talk about the impact of mergers and acquisitions (M&A) on ServiceNow architecture, and what a good architect should do in those situations.  We discuss:
- The Trojan Re-Architecture opportunity
- Considerations for the "perpetual acquirer"
- Special contract considerations.
- Special considerations for 3rd party contracts.
- Absolute necessities to prepare for mergers.
- Using Unifi by ShareLogic to integrate before merging.
- Legal and compliance hold requirements on data.

Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button.  Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.

Unifi, by ShareLogic, is an astounding ticket exchange integration engine built on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

It's "Quitters Day", so CJ & The Duke are re-affirming their New Years Resolutions with respect to ServiceNow.  Promises to the ServiceNow community and promises to ourselves.

MENTIONS
Check our sponsor DotWalk.io, creators of BootStrap the AI that builds your ServiceNow ATF cases for you!
ServiceNow Mavericks, a regular ServiceNow learning meetup organized by Dhruv Gupta.

Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts.  Stop spending ludicrous time exporting data off ServiceNow for reporting.  TRY NOW.