Cleaning Processes with Jerry

In this episode, Jerry Bauer, podcast host and the Account Manager of ChemStation Boston, talks with Bob Natale, Consultant, and Operations Manager at Delaware County Linen. Delaware County Linen is a full-service linen company founded in 1988 to service and support local businesses. Bob started in the commercial laundry industry in 1980 in a uniform rental before migrating to linen supply. He later went to selling in the chemical business, supporting Commerical and On-Premise Laundries.  Bob has 29 years of experience doing commercial laundry. 

 Bob talks about the effects of Covid-19 in the laundry business, the number one problem in washing linens, the impacts of lipstick, and the importance of paying your drivers well as an entrepreneur. He also shares some insights on the exciting things this year. Tune in to learn more on this and many other exciting topics!

 Timestamps

[01:41] About Bob Natale

[04:15] The geographic region that Bob’s services cover

[05:43] How Covid-19 has affected Bob’s business 

[07:43] Does Bob do nursing homes laundry?

[08:13] What Bob does for the spa business

[10:51] The number one problem in washing linens

[12:32] The problem of lipstick

[16:31] The importance of paying your drivers well

[20:35] Exciting things coming out this year

Notable quotes

●       “There is a burden in the hospitality industry. The food prices have gone up, the operation costs have also gone up, and they can’t get help.”

●       “As a company, you have to do what you have to do to survive. However, you will have to look for opportunities to increase your growth.”

●       “When sheets are not washed properly, and you stack them into a fairly confined bin and have oil leftover, it can cause spontaneous combustion.”

●       “Drivers are supposed to be paid well. They are the face of the company because of the day-to-day interactions with the customers.”

●       Importance of Circle of Excellence

 Resources:

https://www.linkedin.com/in/robert-natale-699589ab/

[email protected]

Connect with us:

ChemStation Boston

hospitalitycleaning101

Want to level up your operation?

Visit HospitalityCleaning101.com — 120+ practical, no-nonsense articles on cleaning, sanitation, and chemical management, built for hospitality and food service pros. Grab the free tools on the Resource page and join the newsletter while you're there.

Manufacturer or distributor trying to break into the hospitality market? Bauer Consulting helps you build traction and revenue in a segment that doesn't buy the way the rest of your book does. See how it works: HospitalityCleaning101.com/consulting

Jerry Bauer
Hospitality Cleaning 101 | Bauer Consulting
[email protected]

Want to level up your operation?

Visit HospitalityCleaning101.com — 120+ practical, no-nonsense articles on cleaning, sanitation, and chemical management, built for hospitality and food service pros. Grab the free tools on the Resource page and join the newsletter while you're there.

Manufacturer or distributor trying to break into the hospitality market? Bauer Consulting helps you build traction and revenue in a segment that doesn't buy the way the rest of your book does. See how it works: HospitalityCleaning101.com/consulting

Jerry Bauer
Hospitality Cleaning 101 | Bauer Consulting
[email protected]

Metrics For Cleaning Performance

Episode summary

Guess what? Organizations are eager to adopt sustainable business practices but still struggle to implement a sustainability strategy, particularly during cleaning. This calls for educating firms on cost-effective technologies for testing cleaning performance in the industry. The guest on this episode highlights the importance of cleaning on human health and protecting the environment. The show first starts with redefining cleaning to protect the health of employees. Next, the show presents the central theme, which is objectively measuring the cleaning performance of surfaces and equipment in offices, schools, and other buildings to remove contaminants. Finally, the show discusses inefficiencies of current cleaning practices and suggests how to adapt available technologies to improve performance.

Stephen Ashkin Bio

In this episode, we talk to Stephen Ashkin, the Father of Green Cleaning. He is the founder and CEO of the Ashkin Group, Sustainability Dashboard Tools LLC, and Green Cleaning University. Ashkin is an expert with over two decades of experience improving health and the environment through green cleaning and sustainability. In addition, he provides details on how firms can measure cleaning performance. In this presentation, Ashkin answers the following questions:

●         Why is it important to redefine cleaning for health? (01:30, 02:25)

●         What is the difference between cleaning for appearances and cleaning for health? (03:44)

●         How do we know when a mop bucket water needs to be replenished? (08:48)

●         Who pays for test kits and equipment? (10:20)

In this episode, we further discussed...

●         Importance of cleaning and disinfection and lessons from coronavirus pandemic (02:45)

●         How to objectively measure cleaning performance by applying technology (04:05)

Additional resources and contact information

●          Link for an article written for IFFA
             http://issatoday.issa.com/?issueID=67&pageID=26

●         https://www.linkedin.com/in/stephen-ashkin-9905869/

●         Ashkin contacts: [email protected]

Listen and share

Please listen to more episodes related to cleaning by visiting our website and sharing this show on the link below.

https://www.buzzsprout.com/1851071/10257751-metrics-for-cleaning-performance-with-steve-ashkin-the-father-of-green-cleaning.mp3?download=true

Want to level up your operation?

Visit HospitalityCleaning101.com — 120+ practical, no-nonsense articles on cleaning, sanitation, and chemical management, built for hospitality and food service pros. Grab the free tools on the Resource page and join the newsletter while you're there.

Manufacturer or distributor trying to break into the hospitality market? Bauer Consulting helps you build traction and revenue in a segment that doesn't buy the way the rest of your book does. See how it works: HospitalityCleaning101.com/consulting

Jerry Bauer
Hospitality Cleaning 101 | Bauer Consulting
[email protected]

Topics

·         Food, beverage, and chemical industries

·         Company mergers and acquisitions

·         Sales leadership

·         COVID’s impact on business

Andrew Ries of Performance Food Service Chemical Division

 In Cleaning Processes with Jerry, we hear from Andrew Ries, Chemical and Beverage Manager at Performance Food Service. He discusses his career trajectory and various challenges he has faced, from industry consolidation to the new normal in the pandemic. The food, beverage, and chemical industries are not faint of heart.

 Andrew started working in the food industry as a teenager, and he pivoted to panelized housing, but ultimately landed on a career in sales. As the pandemic started, his optimism wavered and he wasn’t himself. He reconnected with himself while earning a certificate in professional sales leadership. Now, Andrew takes what he learned as a CPSL and effectively manages teams and processes. He juggles countless moving parts of the business and puts out fires daily. As a problem-solver extraordinaire, Andrew shares his honest outlook on the industry. He shares his mission to find balance in his life.

 Andrew is most looking forward to the return of food shows. He loves meeting new people, getting new ideas, and seeing innovation and technology. 

  Thank you for listening to Cleaning Processes with Jerry. If you've enjoyed this episode, be sure to subscribe. If you have any questions or comments or would like to become a guest, please reach out to me at [email protected]. Visit my Hospitalitycleaning101.com to see over 50 blog posts on a variety of cleaning topics. If you want to support us, share, share, share, and make sure to leave us a rating and review.

MENTIONED IN THIS EPISODE:

 ChemStation 

Performance Food Group 

Performance Food Service  

Diversey 

McDonald's 

Forest Homes 

Gordon Food Services 

BUNN Capital 

Core-Mark 

National Association of Sales Professionals 

Certified Professional Sales Leader

  SEE ALSO:

 Reinhart Food Service 

Reinhardt Legacy Bev Chem

Robert's Foods 

Andrew Ries phone: (570) 898-0154

Andrew Ries email

Andrew Ries on Linkedin

 Fun Fact:

 Andrew got his first taste of leadership at 18 when he worked at McDonald’s.

 Words of wisdom:

 “Running sales and service is like juggling chainsaws”

“The consolidation continues and it's only getting more aggressive.”

“I let my service techs do what they do best. They go out and service our clients.”

Want to level up your operation?

Visit HospitalityCleaning101.com — 120+ practical, no-nonsense articles on cleaning, sanitation, and chemical management, built for hospitality and food service pros. Grab the free tools on the Resource page and join the newsletter while you're there.

Manufacturer or distributor trying to break into the hospitality market? Bauer Consulting helps you build traction and revenue in a segment that doesn't buy the way the rest of your book does. See how it works: HospitalityCleaning101.com/consulting

Jerry Bauer
Hospitality Cleaning 101 | Bauer Consulting
[email protected]

Want to level up your operation?

Visit HospitalityCleaning101.com — 120+ practical, no-nonsense articles on cleaning, sanitation, and chemical management, built for hospitality and food service pros. Grab the free tools on the Resource page and join the newsletter while you're there.

Manufacturer or distributor trying to break into the hospitality market? Bauer Consulting helps you build traction and revenue in a segment that doesn't buy the way the rest of your book does. See how it works: HospitalityCleaning101.com/consulting

Jerry Bauer
Hospitality Cleaning 101 | Bauer Consulting
[email protected]

In this episode, Jerry Bauer, podcast host and the Account Manager of ChemStation, talks with Ryan Demar, Factory Direct Account Manager at Tennant Company, a recognized leader of the cleaning industry. Tennant is passionate about developing innovative and sustainable solutions that help customers clean more spaces more effectively, addressing indoor and outdoor cleaning challenges. Products include equipment for maintaining surfaces in industrial, commercial, and outdoor surfaces.

 Ryan talks about the fastest-growing markets in the cleaning industry, how the robotics cleaning machines came to life, how they work, the number of times they clean floors, and the robotic rental program. He also shares some insights on the effects of Covid-19 on the company and the future of cleaners. Tune in to learn more on this and other exciting topics!

Timestamps

[01:18] About Ryan Demar

[02:00] The fastest-growing cleaning markets today

[03:03] How long has robotics been out?

[04:52] How the robotic cleaning machine works 

[06:16] The number of times robots clean floors

[07:54] The robot rental program

[10:30] The effects of Covid-19 on the company

[14:01] The future of cleaners

[15:34] The equipments that use little chemicals

Notable quotes

●     “When you first teach a robot how to clean the environment, that is going to be in, you will have to interact with it.”

●     “The minimum time for a robot to clean a warehouse is once a week.”

●     “All technologies have to be the right fit. A screwdriver is a great tool but you cannot use it to nail.”

●     “You cannot use water to clean surfaces with water insoluble materials like grease and animal fat.”

 Resources
Tennantco.com

Linkedin

Connect with us:

ChemStation Boston

hospitalitycleaning101

Want to level up your operation?

Visit HospitalityCleaning101.com — 120+ practical, no-nonsense articles on cleaning, sanitation, and chemical management, built for hospitality and food service pros. Grab the free tools on the Resource page and join the newsletter while you're there.

Manufacturer or distributor trying to break into the hospitality market? Bauer Consulting helps you build traction and revenue in a segment that doesn't buy the way the rest of your book does. See how it works: HospitalityCleaning101.com/consulting

Jerry Bauer
Hospitality Cleaning 101 | Bauer Consulting
[email protected]

In this episode, Jerry Bauer, podcast host and the Account Manager of ChemStation, talks with Dave Thompson, a Motivational Speaker, Author, Podcaster, Instructor, and The Director of the Academy of Cleaning Excellence. The Academy is a Professional Development and Certification for the cleaning industry. It provides professional development to facility maintenance operations around the globe through live, online, and virtual instruction.

 Dave talks about the biggest challenges facing the cleaning industry in 2022 and how to overcome them, how The Academy of Excellence works, learning versus training, and the generational communication in the cleaning industry. He also shares some insights on his book: The New Generation of Cleaning. Tune in to learn more on this and other exciting topics!

Timestamps

[01:55] About Dave Thompson

[03:43] The biggest challenges facing the cleaning industry in the year 20202

[07:25] How the Academy of Excellence works

[12:50] The generational communication

[14:14] Learning versus training

[15:12] What the cleaning industry can offer the end-users

[20:27] The book: The New Generation of Cleaning

 Notable quotes
●       “There is no facility on the planet that does not need cleaning services.”

●       “It is more important for you to understand what you are doing before you try to implement it.”

●       “The most valuable resource an operation has is an engaged employee.”

●       “We are dealing with five different generations in the cleaning industry today. They all learn and communicate differently.”

Resources

Website: https://academyofcleaning.com/

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/davethompson1/

Connect with us:

Work Website www.chemstation-boston.com

Blog www.hospitalitycleaning101.com

LinkedIn https://www.linkedin.com/in/jerry-bauer-596b627/

Instagram https://www.instagram.com/brewerychemicalguy/

Twitterhttps://twitter.com/HClean101

Want to level up your operation?

Visit HospitalityCleaning101.com — 120+ practical, no-nonsense articles on cleaning, sanitation, and chemical management, built for hospitality and food service pros. Grab the free tools on the Resource page and join the newsletter while you're there.

Manufacturer or distributor trying to break into the hospitality market? Bauer Consulting helps you build traction and revenue in a segment that doesn't buy the way the rest of your book does. See how it works: HospitalityCleaning101.com/consulting

Jerry Bauer
Hospitality Cleaning 101 | Bauer Consulting
[email protected]

Cleanliness is undoubtedly one of the most important factors in the hospitality industry. In the past few years, numerous studies have been conducted to determine what you can do in your facility for guests to really feel the cleanliness from their perspective. If you take a look around the cleaning industry today, you will see that trends are shifting toward an organization’s brand being reflected in their clean and well-maintained facilities.

 The industry today is being challenged and driven by the basic needs of our customers. By keeping in close contact with your customers, you can fully understand the needs and requirements that have to be met. With knowledge and expertise, you can deliver superior service and products at competitive prices, time after time.

About Jeff Cross

Jeff Cross is the Media Director of ISSA, the leading trade association for the cleaning industry worldwide. Its membership includes 10,500 distributors, manufacturers, manufacturer representatives, building service contractors, in-house service providers, residential, and associated service members globally. ISSA produces the largest cleaning-industry trade shows and conferences in the world, including the annual ISSA Show North America.

 Other exclusive ISSA offerings include its popular Web site, ISSA.com; educational products and services; industry certification standards; its'​ industry-leading ISSA Today magazine; electronic and printed newsletters, periodicals, and buyers guides; and legislative and regulatory services that specifically focus on the professional cleaning industry.

Benefits of working together in the industry today

“Covid-19 has enabled us to work together in the cleaning industry now more than ever.”

 As cleaning industry professionals, our mission is to ensure that businesses receive the highest quality, most cost-effective services possible. This starts internally by ensuring that each of our employees is supported and empowered to succeed both personally and professionally. A safe work environment is critical in ensuring our success as a leading janitorial service company. 

To keep our employees safe and healthy, we must put measures in place to continuously improve the safety and health of everyone who works for us, as well as those who work with us.

The problems facing supply the chain today

Supply chain management can be a huge issue for companies in certain industries, and that remains true today. The supply chain is key to a company’s success. The ideal solution needs to provide real-time order fulfillment, cross-department collaboration, and better inventory management.

The problems with the supply chain can be because of a lack of raw materials or manufacturers are making the products, but everyone is ordering more than what they need. Shortage of labor also causes problems with the supply chain. The inability to take one product from one place to the other.

The importance of washing your hands

Why Wash Your Hands? The importance of hand washing though it seems like such a simple activity, hand washing is an important part of disease prevention. The germs that live on our hands can cause sickness if they find their way into our bodies.

Your hands touch many surfaces, and you may not even realize it, so it's important to wash your hands frequently. Help stop the spread of harmful germs by washing your hands with soap and water for at least 20 seconds using the CDC recommended method: Wet, Lather, Scrub, Rinse, Dry.

Want to level up your operation?

Visit HospitalityCleaning101.com — 120+ practical, no-nonsense articles on cleaning, sanitation, and chemical management, built for hospitality and food service pros. Grab the free tools on the Resource page and join the newsletter while you're there.

Manufacturer or distributor trying to break into the hospitality market? Bauer Consulting helps you build traction and revenue in a segment that doesn't buy the way the rest of your book does. See how it works: HospitalityCleaning101.com/consulting

Jerry Bauer
Hospitality Cleaning 101 | Bauer Consulting
[email protected]