Caitlin calls actual offices pretending to be a new patient! This is a follow-up to our Jan 24, 2022 episode entitled “Coach's Corner [Live Demo] The New Patient Phone Call”. After a fusion of ideas between Caitlin and our producer (and after some coordination with the practice owners), Caitlin makes anonymous calls to unsuspecting front desk employees. Make no mistake; you’d be proud to have these employees. Richard and Caitlin discuss what could make these great receptionists even better, dissect the differences between the two, and what this means for your practice!