It’s a cliché to say that communication takes two to tango. As a leader, you can do better. In this episode, Nic and Tarina dive into what good communicators do that poor communicators tend to skip. One thing that sets good communicators apart is they ask good questions. And asking good questions is a practice. Only from a practice can the right skills develop—similar to becoming a good electrician, plumber, or carpenter.

They also talk about how good communicators seek clarification—which is just another way of being curious and not making assumptions. While foremen and site leaders are very skilled in their trade, good communication is often seen as a “soft skill” and automatic. As Nic points out, the next best step may be to slow down, pace the conversation, or take a pause. Ultimately, though, just because you’re talking doesn’t mean you’re communicating. As a leader, it’s on you to seek understanding before being understood.

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