ConnectedPodcast

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ConnectedPodcast episodes

August 10, 2022 Connected Podcast Episode 97: Safeguarding Your Dealership
"If you don't have a security focus in your dealership, you've got to get one quickly."
Today's guest on Connected is Brad Holton, founder of Proton Technologies. He and Greg discuss the top 3 cybersecurity concerns for dealers, the upcoming FTC Safeguards rule amendments deadline, and how Proton can help.
31 min
July 25, 2022 Connected Podcast Episode 96: Omnichannel Experience
Providing an omnichannel experience is all about being able to help a customer no matter where they are. So how can you apply that concept to your service department? This week's guest, Mike Murray from GoMoto, shares his insights and offers advice for dealers who want to transform the customer experience at their store.
7 min
July 11, 2022 Connected Podcast Episode 95: Managing Recalls
How can dealers stay on top of recalls? How do you know what's out there, where to focus, and how to attack them? This week, Greg is joined by the CEO of Recall Masters, Scott Alan, to shed some light on the topic!
14 min
June 27, 2022 Connected Podcast Episode 94: eContracting
Tired of all the extra work associated with paperwork? This week on Connected, Greg's talking about eContracting with a special guest--Maxine Olson from Volkswagen Credit. They discuss the ins and outs of eContracting and how it can benefit dealers, consumers, and lenders!
19 min
June 13, 2022 Connected Podcast Episode 93: Reconditioning Process
Are bad habits slowing down the reconditioning process at your dealership? This week, Brad Schafer returns to the podcast to discuss how automation can improve efficiency, increase productivity, and get vehicles front line ready faster.
8 min
June 01, 2022 Connected Podcast Episode 92: Community Outreach
"As much as I like selling cars, I believe we're here for more than just making money."
This episode of Connected features an interview with Peter Boulware of Peter Boulware Toyota. Peter talks about how he got into the automotive industry, his football career, and why the concept of giving back to the community is so important.
12 min
May 18, 2022 Connected Podcast Episode 91: Service Advisors and Kiosks
How can dealers provide an omnichannel experience in their service drives? The dealerships having the most success are the ones who pair kiosks/technology with their service advisors. Todd Marcelle, founder of GoMoto, joins Connected this week to discuss how service advisors and kiosks can work together.
17 min
May 04, 2022 Connected Podcast Episode 90: Inventory and Demand
Dealers everywhere continue to be impacted by inventory shortages. This week's episode of Connected features an interview with Clint McLaren, General Manager at Wiesner of Huntsville, who talks about how his dealership has been acquiring vehicles and handling remote transactions.
15 min
April 20, 2022 Connected Podcast Episode 89: Industry Trends with Cliff Banks
What's the latest on the chip shortage? How will electric vehicles affect dealerships? Is the relationship between dealers, OEMs, and consumers changing as more technology is added to vehicles? We caught up with Cliff Banks, founder of The Banks Report, to discuss all of these questions and more in this episode of Connected!
18 min
April 06, 2022 Connected Podcast Episode 88: Recalls and You Part 2
"Doing the right thing by consumers turns out to be a very profitable thing for dealers."
This week on Connected, Sean Reyes from Recall Masters returns for part two of his conversation about vehicle recalls.
15 min

About ConnectedPodcast

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The Connected Podcast from Reynolds and Reynolds provides dealers with pertinent information, tips, and strategies to manage operations in a complex and shifting business environment. With Connected, you’ll get insights from industry experts, consultants, and dealership personnel to shape your best practices and drive success in the dealership.