ConnectedPodcast

By ConnectedPodcastBusiness

ConnectedPodcast episodes

July 22, 2020 Connected Podcast Episode 37: Streamlining Online Service Appointments
Are you loading your shop with potential for upsells? This week’s podcast features Cory Coler, fixed ops product planning manager at Reynolds and Reynolds, and he talks about best practices for online appointment scheduling. Check out the episode now!
6 min
July 15, 2020 Connected Podcast Episode 36: Protecting Your Dealership Network
This week’s podcast features Scott Frieszell, director of network services at Reynolds and Reynolds. He covers network optimization and security as dealers shift to digital solutions and remote work. Check out the episode now!
8 min
July 08, 2020 Connected Podcast Episode 35: The Future of Industry Events
Our guest on this week’s podcast is Therese Baker, director of corporate events marketing at Reynolds and Reynolds. She covers the state of industry events and what the future holds for conferences and trade-shows. Check out the episode now!
12 min
July 01, 2020 Connected Podcast Episode 34: Managing Assets, Minimizing Risk
On this week’s podcast, we speak with Susan DeSantis, marketing director for KeyTrak, about the risks associated with improper key management and how to bolster your dealership’s security and productivity with a key management system.
8 min
June 23, 2020 Connected Podcast Episode 33: Streamline Your Service Check-In Process
On this week’s podcast, we’re speaking with Tim Palms, general manager at BMW of Honolulu, about how adding smart kiosks to his service department has helped streamline the check-in process and stay ahead of the curve and their competition.
13 min
June 16, 2020 Connected Podcast Episode 32: Measuring Sales Success
On this week’s podcast, Jessica sits down with Tom Salzman, sales director with Naked Lime Marketing, to talk through using market and impression share to gauge success in a time where MoM and YoY reporting have become unreliable.
11 min
June 09, 2020 Connected Podcast Episode 31: “Calling the dealership was worse than my scratched up car.”
If you’ve ever had a bad phone experience, this episode of Connected is for you! Listen to Geoff Mercurio, communications specialist at Reynolds and Reynolds, talk about a frustrating experience he had calling a dealership as a consumer and how to improve your phone process so it doesn’t happen to your customers.
7 min
June 02, 2020 Connected Podcast Episode 30: Providing a Touchless Customer Experience
Douglas Wells, general manager at Ray Catena Mercedes-Benz of Edison, is making it simple and safe for customers to explore vehicles at the dealership in person. Check out our newest Connected Podcast episode where Doug shares his strategy.
9 min
May 26, 2020 Connected Podcast Episode 29: What’s the Best Method of Communication for Your Customers?
How should you communicate with your customers right now—is it by phone, email, or text? Check out our newest Connected Podcast episode where we talk with Matthew Clark, manager of consulting services at Reynolds and Reynolds, about the best strategies to use when reaching out to customers.
11 min
May 19, 2020 Connected Podcast Episode 28: Community Outreach During Crisis
Looking for ideas on how you can help out your community right now? Check out our newest Connected Podcast episode. We talk with Alice Elliott, administrator of the Associate Foundation at Reynolds and Reynolds, about how dealers can best serve their communities during the COVID-19 outbreak.
7 min

About ConnectedPodcast

From the publisher's feed

The Connected Podcast from Reynolds and Reynolds provides dealers with pertinent information, tips, and strategies to manage operations in a complex and shifting business environment. With Connected, you’ll get insights from industry experts, consultants, and dealership personnel to shape your best practices and drive success in the dealership.