Connecting the Dots

Dr. Sherri Brooks is the System Director of Career Development at Baptist Memorial Health Care Corporation. Professionally she has been in leadership roles for over 15 years and is a former associate professor at Arkansas State University where she received her Baccalaureate and Master’s degrees in Communication Disorders. Sherri is also an alum of the University of Kentucky where she earned her Doctorate degree. She has a passion for helping others reach their potential by empowering them to see what’s possible and inspiring them to believe in better so they can own and achieve personally, meaningful success. Sherri strives to live and lead by Dale Dauten’s code: Think like a hero - Who can I help today? Work like an artist - What else can we try? Refuse to be ordinary - Pursue excellence and kill it. Celebrate – but take no credit. She is the wife of Kennen Brooks, mother to six young men, mother-in-law of two, and “Nonna” to one spoiled grandson.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Mark Hallett, MD is a physician executive and chief medical officer with more than 20 years of progressive and diverse leadership experience in hospitals, ambulatory settings and healthcare systems. Possesses a strong track record of building teams that deliver clinical and operational excellence with demonstrated competencies in medical and operational leadership and performance improvement. An expert in using lean methodologies for improving healthcare safety, quality and value. Leadership philosophy includes a purpose-driven, principle-based servant leadership approach focused on coaching and developing people to improve processes and achieve safer, better, higher-value health care.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Karen Martin, President of the global consulting firm TKMG, Inc. and President and Founder of TKMG Academy, Inc., is a leading authority on business performance improvement, problem solving, and Lean management systems. Known for her keen diagnostic skills and rapid-results approach, Karen and her team have worked with clients such as Adventist Health, AT&T, Chevron, Epson, GlaxoSmithKline, International Monetary Fund, Lenovo, Mayo Clinic, Prudential Insurance, Qualcomm, and the United States Department of Defense to develop more efficient work systems, grow market share, solve business problems, and accelerate performance. An in-demand speaker, she’s the three-time Award-winning author of Clarity First, The Outstanding Organization, and Value Stream Mapping. For more information, please visit www.tkmg.com and www.tkmgacademy.com.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Emily Lantz is an industrial engineer who has a passion for all things people, process and systems! Receiving her undergraduate degree in Industrial Engineering from the University of Dayton, she put her degree to use in manufacturing, distribution and 3PL. Working as a consultant, she was able to see different industries and how processes vary but have so many commonalities. With a passion for people and improvement, she found her way into Healthcare at The Ohio State University Wexner Medical Center. Joining the Supply Chain team as a Sr Process Engineer and moving into an Assistant Director role, she hit the ground running during the pandemic and hasn’t looked back!   

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Mike Martyn is the Founder and President of SISU Consulting Group, and international consultancy supporting more than 500 organizations in 22 countries.  Over the past 20 years, Mike has also contributed hugely to the development of the Shingo Model and Assessment Framework, is Director Emeritus of the Shingo Institute, a 3x Shingo Prize winning author and Lifetime Member of the Shingo Academy.

One of Mike’s primary roles with SISU is the development of leaders at each level of the organization.  In this role, Mike has trained and personally coached thousands of leaders through his live workshops, online development courses, executive coaching, and Coaching Camps.

Mike’s experience with the concepts of omotenashi, kaizen and ikigai come from his extensive travels to Japan.  Beginning with a business trip in 2004, Mike has spent countless hours learning about Japanese culture and benchmarking world-class kaizen cultures.  Beginning in 2011, Mike opened up these trips to other business leaders, and in 2013, he organized the first Japan Study Tour for the Shingo Institute.

Since 2013, Mike has traveled back and forth to Japan an average of twice a year, focusing his time on his own personal development as well as coaching others.  During his visits, Mike has been asked to be a guest lecturer at numerous Japanese companies and share his approach for creating team-based daily kaizen cultures as described in his Shingo Award Winning book, Own the Gap.  Over the years, Mike has also had the opportunity to gain “behind the scenes” access to some of Japan’s top companies; Honda, Denso, Nissan, Toyota, Ina Foods, and TESSEI, to name a few.

The visit to TESSEI in particular would help shape his understanding of what defines great leadership, and serve as a catalyst to bring his 20 years of experience together into a model for leaders.  Over a period of two years, Mike met with, learned from, and collaborated with TESSEI’s Former Chairman, Teruo Yabe.  These sessions, in addition to Mike’s work with other Shingo-winning clients led to the publishing of Management for Omotenashi.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Chris McChesney is the co-author of the best-selling book in the world on strategy execution. He is the Global Practice Leader of Execution for FranklinCovey Co. and one of the primary developers of The 4 Disciplines of Execution. For 15 years, he has led FranklinCovey’s ongoing design and development of these principles, as well as the consulting organization that has achieved extraordinary growth in many countries around the globe and impacted hundreds of organizations. Chris has personally led many of the most noted implementations of the 4 Disciplines, including Marriott® International, Shaw Industries, The Ritz-Carlton Hotel Company® , The Kroger® Co., The Coca-Cola Co.® , Comcast, Lockheed Martin Corporation, and Gaylord Entertainment. Also, Chris has worked with Yum Brands, Chick-Fil-A, Neighborly Brands, Loan Market, Hard Rock Cafe, Bridgestone, and Tailored Brands. This practical experience has enabled him to test and refine the principles contained in The 4 Disciplines of Execution from the boardroom to the front line of these and many other organizations. Chris’s career with FranklinCovey began by working directly with Dr. Stephen R. Covey and has continued for more than two decades to include roles as a con-sultant, managing director, and general manager within the organization. Chris launched the first 4 Disciplines of Execution Practice in FranklinCovey’s Southeast Region, and today has seen it expand around the globe. Throughout this period of significant growth and expansion, Chris has maintained a single focus: to help organizations get results through improved execution. Chris and his wife Constance are the proud parents of five daughters and two sons. His love of family is combined with his passion for boating, water sports, coaching, and trying to keep up with his children. Known for his high energy and engaging message, Chris has become a highly sought-after speaker and advisor on strategy execution. Chris has presented at the largest leadership conferences in the world, including Global Leadership Summit and World Business Forum. The 4 Disciplines of Execution message is something that fits into every theme. Every leader has a goal that they want to achieve, but how do you focus and leverage organizational behavior to accomplish your wildly important goals despite a whirlwind of competing priorities?

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Dr. Paul F. DeChant, MD, MBA, FAAFP is a family physician and healthcare leader who advises C-level executives on reducing physician burnout. As CEO of the Sutter Gould Medical Foundation he led a transformation that improved physician satisfaction from the 45th to 87th percentile on AMGA’s Provider Satisfaction Survey and achieved recognition for the group as the highest performing among 170 medical groups across the State of California, two years in a row. Co-author of the book, “Preventing Physician Burnout: Curing the Chaos and Returning Joy to the Practice of Medicine”, Paul speaks internationally, and blogs regularly at www.pauldechantmd.com

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Morgan has over 30 years' experience in Lean and 20

years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $2.1.Bn in hard savings to organisation ,

improving customer, staff experiences and improved Health and Safety. The

legacy capabilities of Business Improvement have resulted in over 23

international awards and chairing 27 international conferences around Business

Improvement. Morgan is an international award-winning author and written 5

books. He has led a business unit with overall P&L accountability of $167M

and led an organisation to be the first bank to a Shingo award. He is also a

Chartered Engineer, Certified Master Black Belt, Lean Master and Executive

Coach. Morgan has leadership experience in

Marine, manufacturing, government, military, mining, utilities,

telecommunications, oil and gas, banking and supply chain.

Author of 7 books, two of which have won

Shingo Prize publications awards

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

John Grout is the David C. Garrett Jr. Professor, former

dean, and award-winning teacher in the Campbell School of Business. Dr. Grout

has researched lean supply chain management and mistake-proofing (a.k.a.

Poka-Yoke) extensively and published numerous articles on the topic.  In

2004, John was awarded the Shingo Prize for his paper, “The Human Side of

Mistake-Proofing” with Douglas Stewart.  John has also consulted with a

large variety of firms to mistake-proof their processes.  John's book Mistake-Proofing

the Design of Health Care Processes can be downloaded here: http://bit.ly/3YL7g57.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Shane D. Lewis, MD

FACS, a general surgeon in Salt Lake City, Utah, serves as the Medical Director

of High Reliability at Intermountain Healthcare overseeing safety, quality,

experience, and clinical risk across a multi-state footprint. Dr. Lewis started

his first business at the early age of five, Shane’s Shoe Shine Shack, and has

been working to buff the scuffs and scrapes of others ever since. With his leadership

and ability to effectively collaborate with others, the organization has

achieved greater reliability of care, and has fostered a fair and just culture

built upon increased transparency. Shane has been persistent in the pursuit to

create a caring and learning organizational culture that supports the mission

of Intermountain and our caregivers.

A proven leader

with operational and governance expertise. Accomplished significant and

sustained improvements in culture, safety, quality and patient experience,

driving down the system rate of harm by over 70% while improving the culture of

safety and rate of reporting by caregivers. Effectively changed the culture of

transparency and trust across Intermountain Healthcare. Led a legislative

collaboration to pass a bill improving healthcare transparency in the State of

Utah. Personal focus on improving care through accountability and empathy for

caregivers. Driven by a lifelong personal mission statement to live life with

charity, humility, and integrity, always striving to make a difference in the

lives of others

Julie Wright is the High-Reliability

Operations Director in Intermountain Healthcare’s Office of Patient Experience.

In this role, she leads teams that support safety, clinical risk management,

and patient experience work across the Intermountain Healthcare system.  Here she applies her expertise to

implement frameworks, processes, and tools that support and empower leaders to

build and sustain a psychologically safe culture for both caregivers and the patients

we serve. 

Julie is a

registered nurse with more than 25 years of experience in patient care,

improvement science, and nursing leadership. She led the design and

implementation of successful safety and high-reliability programs first in

Intermountain Medical Group’s 185 clinics. She then had the opportunity to lead

a system-wide restructure of Safety and Clinical Risk Management and partnering

in the alignment of safety, quality, and experience of care work under one

office. Julie completed a diagnostic excellence fellowship with the Society to

Improve Diagnosis in Medicine and serves on advisory boards for both NQF and

The Leapfrog Group. She currently holds a Bachelor of Science in Nursing and a

Master of Science in Nursing Education.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.