Creating A Buzzworthy Business

In this episode, Dominique breaks down the difference between a coach and consultant and identifying the specific title that is necessary for business owners. She explains, the state of the "coaching" industry and the labeling business owners are calling themselves, with no prior knowledge of why they're even doing it.

Dominique helps you understand the goal and purpose of coaching and consultant and the specific outcome for clients and customers for each. She shares 3 types of consultants with the point to make her audience understand that coaching is more emotional and consultant is more technical full of tools and strategies.

The main takeaway is to service your customer and clients in the proper capacity and understand there specific needs that are in line of calling yourself a coach versus a consultant.

If you're in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:

https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule

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In this episode, Dominique offers a perspective and provides tips on how to recover payments when customers default on their payment obligations with your services. She explains ways to have these conversations, and offers a different ways of looking at dealing with customers when payment issues arise.

Dominique touches on the importance of relationship building being apart of your business model, and how to create safe spaces for customers to communicate with you about circumstances. This allows for you as the business owner to understand "temporary" situations, to then allow you to go into solutions mode to try to help your people.

She shares a few techniques that can help you get through these tough conversations to not only retain your customers, but to build solid relationships and open door policies to incorporate more human interactions in your business and be less robotic.

If you're in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:

https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule

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In this episode, Dominique shares information on knowing the right time to upsell to new and existing clients and when to focus on connecting with them. Often time she sees business owners focusing on hitting specific revenue goals and when doing so, the connection you should be building with your customers falls short.

Dominique explains how the real success is in the success of others, not how much revenue you can generate to prove your process. Once you master your process, you can do that "thing" over and over, but can your customers see success doing that "thing" ?

The main takeaway from this episode is, to focus on getting other people results and the revenue and retention in your business will speak directly to the success you're experiencing.

If you're in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:

https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule

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@dominiquestaylor

In this episode, Dominique goes into detail about the mindset shift and beliefs needed to understand the importance of the customer experience in business. Especially, during the upcoming holiday season that is approaching. She shares some current beliefs business owners might have around the lack of importance of the customer experience and what they can do to shift their mindset to understand how important it is to their bottom line.

Dominique speaks about how people believe that they can actually afford to focus on the customer experience later. Not realizing that, the more you ignore not building upon the customer experience, the more it's hurting your business. It's those gaps and holes you can't see. Becuz your focus is making money.

As you prepare for the holiday season, she urges you to consider building a valuable business, brand, and experience.

If you're in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:

https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule

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@dominiquestaylor

In this episode, Dominique discusses the breakdown in the customer experience when familiarity gets in the way. Dominique explains the difference in the customer experience as a business owner and then as a customer to showcase the different thought processes one may go through.

Dominique explains the two different types of customers and how the customer experience can be portrayed depending on what type of customer you're targeting and the result of each experience. The information provided in this episode shows you how to create and maintain balance and boundaries in your business to be respected.

The moral of the story is…

Set the proper tone for your business that's going to allow you to get and keep all types of customers. n this case, if you operating at your highest level of excellence it's easier to appease everyone than to operate at a basic level and miss out on valuable customers. Even if the basic customer doesn't value the customer experience, if operating at a basic level you only satirizing basic ppl. You missing out on the high level clients that you could be receiving and retaining in your business.

Always give more than what is required. That satisfies everyone. Kill two birds with one stone.

If you're in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:

https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule

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@dominiquestaylor

In this episode, Dominique speak about what is needed to create a everlasting experience when offboarding clients. As business owners, you should not only focus on the time spent working with clients, but how to wow them to keep them in your lifecycle, even after the relationship ends.

Dominique explains why the offboarding experiences is so important to your business. She breaks down three things that you can implement in your business to have a great off boarding experience for your clients or customers.

Its nothing like an abrupt stop of a business relationship and one feeling stuck. Dominique wants you to focus on relationship building experience allows you to get to know people and build genuine connections with them during their time with you and especially afterwards.

If you're in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:

https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule

Follow me on Instagram

@dominiquestaylor

Are you providing transactional or transformational experiences? In this episode, Dominique discusses the difference between transactional experiences and transformational experiences and how it shows up in life and business. She explains how transactional experiences are specifically driven by a monetary gain and how transformational experiences is motivated by improving someones life or business in some way, shape, or form. While, transactional experiences are necessary in life and business, Dominique describes how to incorporate transformational experiences during the transaction.

The important lesson in this episode is to make sure you are making an impact on people no matter the encounter. If you're selling products or services the experiences should be the same and include a transformation. Dominque breakdown two and provides helpful examples of the selling points of both experiences. Transformational relationships is the types of relationships where you're transforming someone's life. Improving someone's soul or simply their lives and their well-being.

I encourage you to think about the types of relationships and conversations you are having on a daily basis and if you're showing up to change ppl lives and help them improve on where they were before encountering you to a better state after their time with you.

If you're in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:

https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule

Follow me on Instagram

@dominiquestaylor

In this episode, Dominique is joined by Zara J to talk about the importance of relationship in business. Zara J is a relationship coach who teaches women to break attraction patterns, transform love life & intuitively attract compatible partners for marriage.

Working on your personal value and your self-value is really important as business owners because we have to be able to really serve at a higher capacity. When you really know who you are and what you stand for, you can serve others with the highest customer service. This episode will give you tips of building self-worth, self-confidence, and self-esteem to better your business and relationships. Listeners will understand how to build business relationships, connect with clients, and show up in business with value.

https://www.instagram.com/zarajcaptivatingcourtship/

Courtship Code Podcast https://podcasts.apple.com/us/podcast/courtship-code/id1434185993

What is integrity and what role does it play in your business? In this episode, Dominique talks about when your business lacks integrity and how this can be a problem. Integrity encompasses the ability to be honest with yourself and with others and also, being a wholesome person who not only understands who you are and how you show up with your strengths and weaknesses, but being able to understand others as well. Someone who lacks integrity may find themselves unable to take criticism.

An important lesson from this episode is to take your personal emotions out of the price, don't take complains personally. To be someone who takes negative feedback of a product or service and internalizes it as a lack of self-worth, lacks integrity. Throughout the episode you'll learn how to build your self-worth as a business owner, and hold yourself to a standard of excellence, value, and quality.

If you're a business owner looking for customer service advice, this is your perfect podcast!

In this episode, Dominique talks about the power of creating experiences for your customers through customer service. If you value your customers and you continue to pour into them even after your business dealing, that will allow you to continuously keep people in your customer life cycle. Throughout the episode you'll receive tips for how to give your customers a feeling of being supported, how to build loyalty, how to provide value, and more! If you want to know how to have and keep a great relationship with your customer to keep them coming back, this is the perfect episode for you!