In this episode, Gabriella Bock sits down with Tal Rotman and Kunal Puri to discuss the increasingly complex customer journey and why retailers today should shift their focus on creating human-centric experiences both in-store and online.

About the guests: Tal Rotman is the Vice President of Partnerships and Alliances at Namogoo. Kunal Puri is the Vice President and Head of Customer Success at Infosys Equinox.

Namogoo offers eCommerce brands a Digital Journey Continuity Platform that automatically compiles data on consumer behavior, website, product, device and environment so you can easily analyze each customer’s unique journey.

Infosys Equinox helps leading enterprises provide memorable and human-centric omnichannel shopping experiences with their end-to-end digital commerce and marketing platform. They serve as a headless, cloud native microservices based commerce platform that allows retailers to engage with consumers whenever, wherever they want, irrespective of the channel of engagement.

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