Our industry is choc-full of terms and measurables that will make your head spin if you haven’t been properly taught them. Efficiency, proficiency, effective labor rate, net profit, gross profit just to name a few, but what do they really mean, and which ones matter the most?

Many service managers in our industry are promoted to that position because they were either the best advisor or best technician in their dealership - a career path that has existed since the dawn of the Automotive Industry.

Without proper management training, the business side of a dealership can seem like a puzzle with no clear solution. For this reason, many service managers don’t know which measurables they should put their attention towards, and which carry the biggest impacts on their performance.

Join us as Chris and Christian debate the most important service measurables with consultant Chris Ford, a fan of the show who had called in and left a very peculiar brain teaser. Mr. Ford goes into detail about the story of where that brain-teasing equation came from and how he, like most service managers, was left to figure out the job all by himself when thrown into a management position, all while Chris explains why net fixed absorption and customer retention are the two most important measurables.

 

Got a question? Call us at 1-833-3-ASK-SDR

Join our Facebook Groups:

For Fixed Ops -- https://www.facebook.com/groups/thefixedops/

For Independent Shop Owners -- https://www.facebook.com/groups/shopownersyndicate

Check out our Best-Sellers:

Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://chriscollinsinc.com/product/irreplaceable-service-manager/

Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://chriscollinsinc.com/product/millionaire-service-advisor/

Strategy specialists and training available, just click the links below:

1. Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/​​

2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! https://calendly.com/cci-schedule/15-intro