Samuel Redman studies where crises and museums intersect, and he found that crisis moments rarely occurred in isolation, building into complex scenarios that museum security professionals need to help manage to keep the institution resilient and safe. In this episode of SM Highlights, learn how creative thinking and a broad perspective help museums manage financial, security, climate, and cultural challenges. Also, Yan Byalik, CPP, shares how the City of Newport News, Virginia, expanded and evolved its floor warden program to boost incident response capacity and preparedness.