They say ignorance is bliss. But ignorance in business could mean losing millions of dollars in opportunity costs. The last several months, Cameron Bawden, CEO of Green Mango Pest Control and Evan Ritchey, CEO of Coconut Cleaning, have done a deep dive on their businesses. Are policies and procedures being followed to a T? Or worse, are employees finding workarounds in the system, costing hundreds of thousands of dollars?