Behind the scenes, hospitality can be a tough place to work - long hours, high pressure, angry customers and stressed colleagues. And some workers say bullying and abusive behaviour are part of the culture.

So why has that become normal, and what would it take to change it?

In this week's Deep Dive, you'll hear from hospitality workers about the realities of the industry — from surviving toxic workplaces to one chef who's trying to do things differently.

Plus, you'll hear from a union rep on how the next generation of workers is pushing back against this culture.

Guest:

• Tim Kennedy, national secretary, United Workers Union

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