Defining Hospitality

Our guest this week is a designer for whom discovery is at the heart of what she does. Her design skills have been featured on HGTV as the co-host of Aloha Homes, and her firm has won multiple awards, including two gold key awards. Joining the show is President and Creative Director of The Vanguard Theory, Michelle Jaime!

Michelle joins host Dan Ryan to discuss Hawaii's unique culture in terms of hospitality. Michelle also shares her experiences as an entrepreneur, and dives into the need for authentic representation of Hawaiian culture in design.

Takeaways: 

• Hospitality in Hawaii is ingrained in the culture, where locals often adopt and warmly embrace visitors, sharing their traditions, food, and experiences. Genuine care and immersing guests are authentic aspects of life, both on a personal and industry level.
• Hawaiian firms often design Hawaiian projects, but rarely design mainland projects, hindering their recognition and opportunities outside of Hawaii. This disparity may be attributed to misconceptions about distance and cultural specificity.
• To gain recognition and attract profitable opportunities, it is important for small businesses to showcase their achievements. Building successful partnerships and establishing a strong reputation can lead to further growth beyond the local market.
• When working with clients, it's important to build strong relationships and understand their goals, budgets, and timelines. By designing around constraints and considering logistics, you create high-quality projects that meet expectations regardless of location.
• It is crucial for non-local design firms working on projects in Hawaii to be sensitive to the local culture and avoid appropriation. Engaging with local fabricators, artists, and designers is essential to ensure an authentic representation of the community.
• Being cautious about scaling and expanding too quickly is crucial, especially in areas where external factors can significantly impact businesses and lead to layoffs. Prioritizing sustainable growth can help prevent potential negative consequences.
• Many people face the challenge of lacking business guidance and mentorship, relying on failure to learn and overcome obstacles. Despite the absence of a mentor, the experience of navigating failures can drive personal growth and resilience.

Quote of the Show:

• “If we don't engage the community, that's not really authentic.” - Michelle Jaime

Links:

• LinkedIn: https://www.linkedin.com/in/michelle-jaime-487a5b4/ 
• Website: https://www.thevanguardtheory.com/ 

Shout Outs:

• 1:05 - The Laylow: https://www.marriott.com/en-us/hotels/hnlak-the-laylow-autograph-collection/overview/ 
• 4:26 - Philpotts Interiors: https://www.philpotts.net/ 
• 4:28 - Jonathan Staub: https://www.linkedin.com/in/jonathan-staub-a8486914/?originalSubdomain=no 
• 4:30 - Marion Philpotts-Miller: https://www.linkedin.com/in/marion-philpotts-miller-74127111/ 
• 5:21 - Kelsey Grammer
• 5:44 - Fraiser
• 6:35 - Hirsch-Bedner: https://www.hba.com/ 
• 7:37 - HGTV: https://www.hgtv.com/ 
• 7:40 - David Jaime: https://www.linkedin.com/in/david-jaime-430a1480/ 
• 9:13 - Shaleah Soliven: https://www.linkedin.com/in/shaleah-soliven-03191726/ 
• 12:07 - Rockywold Deephaven: https://www.rdcsquam.com/ 
• 18:12 - Gensler: https://www.gensler.com/ 
• 19:37 - Independent Lodging Congress: https://ilcongress.com/ 
• 19:38 - BDNY: https://bdny.com/ 
• 19:40 - Hospitality Design: https://hospitalitydesign.com/ 
• 19:48 - Gold Key Awards: https://goldkeyawards.com/ 
• 20:29 - The Surfjack Hotel: https://surfjack.com/ 
• 21:14 - Green Oak
• 21:19 - Ben Rafter: https://www.linkedin.com/in/ben-rafter-623a702/ 
• 21:26 - Erik Warner: https://www.linkedin.com/in/erik-warner-3139175/ 
• 21:27 - Stephen Chen
• 22:52 - Billy Madison
• 22:56 - Adam Sandler
• 28:08 - White Sands Hawaii: https://www.whitesandshotel.com/ 
• 28:11 - Hotel Renew: https://hotelrenew.com/ 
• 35:02 - Westin Maui: https://www.marriott.com/en-us/hotels/hnmwi-the-westin-maui-resort-and-spa-kaanapali/overview/ 
• 35:32 - JMI Realty: https://www.jmirealty.com/ 
• 38:06 - Small Giants: https://a.co/d/io2lBqt 
• 39:57 - Coach Mackey
• 42:02 - Susan Cain: https://susancain.net/ 
• 42:04 - Quiet: https://a.co/d/38TjZQO 

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

Our guest this week is a designer who believes that the best results come from challenging the norm. With over 20 years in the industry, he knows what makes and breaks a project. Joining the show is Chief Brand and Design Officer at Design Environments, Ben Nicholas!

Ben sits down with Host Dan Ryan for a conversation on the importance of building human connections in all elements of the industry. Ben shares how his route as a paperboy inspired his love for hospitality, his philosophy of creating designs that foster genuine and effortless hospitality experiences, and the importance of challenging the norm.

Takeaways: 

• Hospitality is about creating connections and ensuring that people feel a sense of belonging and being part of something. It extends beyond physical spaces like hotels and can be experienced in restaurants, bars, and everyday life.
• Being open to unexpected opportunities and taking leaps of faith can lead to amazing experiences and personal growth. Embracing naivety and excitement allows us to create unique and memorable journeys in life.
• Maintaining meaningful connections and cherishing the time spent together are valuable lessons. Prioritizing relationships and seizing opportunities can lead to personal and professional growth.
• Working on projects globally brings challenges that require adaptability and quick learning, such as understanding different markets' expectations and keeping teams motivated to deliver great design.
• The future is full of exciting opportunities and possibilities, especially when it comes to establishing and growing a service design team. Embracing the potential and putting in the necessary work can lead to exciting outcomes and personal fulfillment.
• The most cherished memories from working on projects are not about the physical outcomes, but rather the people and experiences that were shared. These memories serve as a reminder of the joy and bonds formed during the collaborative process.
• In design and project planning, having a well-defined process and being open to exploration are crucial. Renovation presents greater challenges than new builds, requiring creativity to enhance the space within constraints.

Quote of the Show:

•  “I like the term tour guide. I don't like the word boss.” - Ben Nicholas

Links:

• Instagram: https://www.instagram.com/ben_tcbn/ 
• LinkedIn: https://www.linkedin.com/in/ben-nicholas-id/ 
• Website: https://www.designenvironments.com/ 

Shout Outs:

• 04:10 - Iowa State:https://www.iastate.edu/ 
• 04:41 - The Gettys Group Companies: https://www.gettys.com/ 
• 05:32 - Agatha Christie
• 05:35 - Thomas Mann
• 11:54 - Ali Bacon: https://www.linkedin.com/in/alibacon/ 
• 31:07 - Katy Daly: https://www.linkedin.com/in/katy-daly-0bb40579/ 
• 31:29 - Elvis
• 38:48 - Mongoose: https://www.mongoose.com/ 
• 38:51 - Huffy: https://www.huffy.com/ 
• 38:57 - Stranger Things: https://www.netflix.com/title/80057281 
• 39:41 - Magnum PI
• 39:48 - Golden Girls
• 41:29 - Bea Arthur
• 45:36 - Oreos: https://www.oreo.com/ 
• 48:24 - Madonna
• 48:25 - Dick Tracy
• 48:53 - Warren Beatty
• 49:14 - Regent Beverly Wilshire: https://www.fourseasons.com/beverlywilshire/ 

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

Welcome to 2024! As we embark on a new year, our resolution is to shift our attention to the remarkable sustainability initiatives happening within the hospitality industry. In the current climate, sustainability has become increasingly crucial, benefiting not only the planet but also businesses themselves.

To kick-start this focus, we’re bringing you a compilation of past episodes centered around sustainability and adaptive reuse. In this compilation, we feature conversations with past guests who are true experts in the field of sustainability and at transforming old buildings into vibrant, renewed spaces. Join us as we explore innovative solutions and inspiring stories in our quest for a more sustainable future.

In this episode you’ll hear from Founder and CEO of MindClick: JoAnna Abrams, Partner at Dutch East Design: Dieter Cartwright, President at Becker + Becker Associates: Bruce Becker, and Chief Development Officer at NuovoRE: Heather Ciszczon.

Takeaways:

• The importance of measuring and recognizing the impact of sustainability is increasing in the marketplace. Financial institutions are leading the way by committing to carbon neutrality in lending and embracing measurement practices for a sustainable future.
• Making the decision to disconnect from fossil fuels and prioritize sustainable qualifications, such as Passive House and Net Zero, are crucial steps towards achieving a high level of performance and sustainability in building projects.
• Despite brands making pledges to reduce fossil fuel emissions, emissions in full-service hotels have been increasing. This disconnect between intentions and actions calls for more integrated efforts in the hospitality industry to achieve sustainable practices.
• Historic tax credits play a vital role in preserving and adapting old buildings for revitalization, but navigating the requirements and preferences of review programs can be challenging.

Links:

Connect with JoAnna

• LinkedIn: https://www.linkedin.com/in/joannaabrams/ 
• Website: https://mindclick.com 

Connect with Dieter

• LinkedIn: https://www.linkedin.com/in/dieter-cartwright-assoc-aia-ba859318/ 
• Website: https://www.dutcheastdesign.com/ 

Connect with Bruce

• LinkedIn: https://www.linkedin.com/in/bruce-redman-becker-383b34152/ 
• Website: https://www.beckerandbecker.com/ 

Connect with Heather

• LinkedIn: https://www.linkedin.com/in/heatherciszczon/ 
• Website: https://nuovore.com/ 

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

Joining the show this week is someone who believes that hotels are more than just a place to sleep and eat. Please welcome to the show, Global Chief Design, Technical Services & Innovation Officer for Premium, Midscale & Economy brands at Accor, Damien Perrot!

In this vibrant conversation between Dan Ryan and Damien, the duo delve into the world of hospitality, hotel industry and its transformations. Damien shares his insights on everything from creating unique hotel experiences to the future of the industry. 

Takeaways: 

• Hospitality is about connecting with people and leaving a lasting impression. It's the art of welcoming strangers who could become friends, even if you will only know them for a short time.
• The importance of creating memorable experiences in the hospitality industry cannot be understated. It's not just about food and beverage, but also about the ambiance and overall experience that sets a property apart and creates a destination.
• Creating a meaningful guest experience in a hotel involves immersing oneself in the local culture and surroundings, ensuring both guests and locals can truly live the experience they desire. This approach also proves to be profitable for hotel owners.
• Innovation in the hospitality industry extends beyond the confines of a hotel, encompassing the entire travel experience. By addressing pain points and enhancing guest satisfaction, hotels can create a positive and memorable stay for travelers.
• Hotels face the challenge of managing travelers' luggage, which often requires dedicated staff and even the use of meeting rooms. By allowing travelers to conveniently check their luggage at the hotel, the process is more efficient and hassle-free.
• Design in hotels goes beyond aesthetics, playing a vital role in guest experience. From achieving sustainability goals to driving profitability, investing in efficient and innovative solutions now is crucial for future success in a rapidly changing world.
• In the ever-changing world, being a part of shaping the future and challenging norms is exciting. Hospitality industry, like hotels, can play a vital role in evolving cities and ensuring a high quality of life amidst increasing urban density.

Quote of the Show:

• “Hospitality is about welcoming people who are not yet your friends, but could become your friends.” - Damien Perrot

Links:

• Instagram: https://www.instagram.com/accor_design/ 
• LinkedIn: https://www.linkedin.com/in/damien-perrot-42b6252/ 
• Website: https://group.accor.com/en 

Shout Outs:

• 01:43 - The New Museum: https://www.newmuseum.org/
• 01:46 - Radical Innovation: https://www.radicalinnovation.io/ 
• 01:58 - Marriott: https://www.marriott.com/default.mi 
• 01:59 - Hilton: https://www.hilton.com/en/ 
• 02:00 - IHG: https://www.ihg.com/ 
• 05:08 - Mama Shelter: https://mamashelter.com/ 
• 06:37 - Philippe Starck: https://www.starck.com/ 
• 10:16 - Faena Miami: https://www.faena.com/miami-beach 
• 10:38 - Fairmont Royal York: https://thefairmontroyalyork.com/ 
• 14:40 - Alexis Henri C M Clerel Tocqueville
• 17:56 - Ibis: https://ibis.accor.com/northamerica/index.en.shtml 
• 37:28 - Wyndham: https://www.wyndhamhotels.com/ 
• 37:42 - Novotel: https://novotel.accor.com/a/en/usa.html 
• 40:26 - Chamonix: https://en.chamonix.com/ 

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Transistor: https://www.defininghospitality.live/

Our guest this week has a passion for creating restaurants that redefine the dining experience. With the innate ability to take a concept and turn it into reality, she drives innovation in the industry. Welcome to the show, Senior Director of Design & Concept Development at Union Square Events, Jessica Gidari!

Dan Ryan hosts Jessica to delve into her approach to creating unique restaurant experiences and her understanding of true hospitality. Jessica shares the importance of collecting the dots, discusses her experiences with Union Square Hospitality, and explores the power of hospitality in all aspects of life and business.

Takeaways: 

• Hospitality is the act of doing something for someone rather than just doing it to them. While it may be customary to offer complimentary drinks, a customer may not want them, thus putting the customer in an awkward situation. 
• Active listening and making connections are key elements in collecting valuable information. Utilizing these skills allows for effective networking and the facilitation of beneficial collaborations.
• Making meaningful connections with others can unlock the magic of building strong relationships, fostering teamwork, and enhancing personal growth. These connections create moments of excitement and shared understanding that can have a lasting impact.
• A cohesive combination of design, atmosphere, and narrative in a space can create a powerful and memorable experience. Ensuring all elements align and speak the same language enhances the overall impact and leaves a lasting impression on visitors.
• Prompt problem-solving is crucial in the hospitality industry, ensuring a seamless experience for guests even in challenging situations. By swiftly addressing issues and offering suitable alternatives, restaurants can uphold customer satisfaction.
• Hospitality should start by warmly welcoming guests and understanding their purpose for visiting. By paying attention to their cues and preferences, you can offer appropriate suggestions to enhance their experience.
• Hospitality is crucial in corporate environments, as it creates a sense of belonging and pride for employees while enhancing their overall experience. Incorporating innovative food and beverage concepts helps foster a positive and engaging work environment.

Quote of the Show:

•  “Hospitality is when you do something for someone rather than to someone.” - Jessica Gidari

Links:

• LinkedIn: https://www.linkedin.com/in/jessica-gidari-65906120/ 
• Website: https://www.unionsquareevents.com/consulting/ 
• Website: https://www.jgidari.com/ 

Shout Outs:

• 00:43 - Danny Meyer: https://www.linkedin.com/in/dhmeyer/ 
• 07:32 - Shake Shack: https://shakeshack.com/#/ 
• 07:33 - Union Square Cafe: https://www.unionsquarecafe.com/ 
• 07:36 - Blue Smoke: https://www.bluesmoke.com/ 
• 07:42 - Gramercy Tavern: https://www.gramercytavern.com/ 
• 16:58 - JP Morgan Chase: https://www.jpmorganchase.com/ 
• 17:24 - Foster and Partners: https://www.fosterandpartners.com/ 
• 38:23 - Hospitality Quotient:https://hq.ushg.com/ 
• 44:06 - Arizona State University: https://www.asu.edu/ 

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

Our guest this week is a talented designer with over 20 years of experience. She’s a leader who helps transform spaces into experiences that are truly part of their local communities. Joining the show is Chief Development Officer at NuovoRE, Heather Ciszczon!

Heather joins host, Dan Ryan, for a comprehensive discussion on her journey from design to development. Heather discusses the intricacies of her work, including exceptional renovation projects like the 21C Museum Hotel in St. Louis. Additionally, Heather touches on the challenges of historic tax credit works and the responsibility of the hospitality industry in making outsized impact on the lives of people through innovation and engagement.

Takeaways: 

• Hospitality is about meeting someone where they are at and where they’re most comfortable. While luxury experiences are nice, your customers may want something more relaxed. 
• As a designer, when working on any project, you need to fully understand what the owner wants. Understanding those goals allows you to more effectively meet them, and deliver a satisfactory end product. 
• When you are the owner of a project, you need to help give your team agency to work effectively. Helping them understand the why behind your motivations will allow them to carry out your vision to its fullest. 
• While any project requires a good team, renovations have particular nuances that members need to handle. Having team members who are familiar with historic buildings and tax credit work are crucial understandings in addition to their design skills. 
• When renovating old buildings, there is a fine line between preservation and adaptation. Adjustments to a building to make it function more efficiently as a hotel may face pushback from preservation societies; designers need to be sensitive to these needs. 
• When trying to ingrain a property in the local community, partnerships are key. By partnering with local groups and providers, you help meet everyone's needs, have stronger procurement processes, and invest in the local community. 
• The foundation of a good team is trust. Rather than waiting for something to go wrong, establish trust early on. With a strong connection between your team, issues that arise will be much easier to handle. 

Quote of the Show:

• “That's not my skill set is to make something of a blank piece of paper. But if you give me a bunch of puzzle pieces, I will find a way to solve them.” - Heather Ciszczon

Links:

• LinkedIn: https://www.linkedin.com/in/heatherciszczon/ 
• Website: https://nuovore.com/ 

Shout Outs:

• 03:38 - McDonalds
• 04:19 - Two Roads Hospitality
• 04:59 - The El Capitan Hotel: https://elcapitanhotelmerced.com/ 
• 05:49 - 21C Museum Hotel St Louis: https://www.21cmuseumhotels.com/stlouis/
• 09:04 - The Hermosa Inn: https://www.hermosainn.com/ 
• 09:08 - Lon Megargee
• 11:08 - Liam Neeson
• 12:52 - YMCA: https://www.ymca.org/ 
• 28:34 - New Waterloo: https://newwaterloo.com/ 
• 42:23 - Lor Tush: https://lortush.com/ 
• 46:13 - ASU: https://www.asu.edu/ 
• 48:40 - Fidelity Hotel Cleveland 
• 50:17 - Hotel Marcel: https://www.hotelmarcel.com/ 

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

Today's guest leads the charge of finding new ways to build and design sustainably. He’s responsible for the first zero emissions and passive house certified hotel in the United States. Our guest this week is none other than President at Becker + Becker Associates, Bruce Becker!

Bruce joins Dan Ryan from the Hotel Marcel in New Haven, Connecticut, for a conversation on how he is trailblazing the world of sustainable hotels. Bruce shares his motivations for the hotel, how other brands need to better incentivize sustainable building practices, and how he took on his first hotel project. 

Takeaways: 

• Hospitality is about caring for both people and their environments. You can’t be generous with hospitality while polluting the planet. Hospitality means preserving the future while innovating in the present. 
• Beyond the good for the planet, sustainable initiatives can save a hotel on budget. A lower energy bill can save you as much money as having an extra 20 rooms. For the Hotel Marcell, their initiatives add up to about $300,000 a year to their bottom line. 
• Despite the operating benefits of more environmentally friendly options, many brands still have issues implementing them, as no one directly owns these initiatives. To solve this, brands need to appoint individuals to choose more sustainable options. 
• When hotel designers are over budget, their first intention is to start cutting back on costs from different sections. Environmental tax credits and grants are a potent way to adopt new technology while making budgets more efficient.
• When designing a hotel, it’s important to consider how each of the different functions interplay with each other. When you have over 100 rooms, you also need meeting rooms, lounge space, and open space. 
• When looking to add solar to a hotel, building roof space can be a limiting factor. Covering parking spaces with solar panels offers a unique way to take advantage of existing space. A 4 story hotel has enough parking space to be 100% net zero.
• While there are incentives for individual designers to adopt sustainable practices, there needs to be more pressure from brands. Much like a hotel can’t open until passing a safety inspection, brands should require a certain level of sustainability before opening. 

Quote of the Show:

• “You have to have a holistic approach to taking care of people and their things and their environment and their planet.” - Bruce Becker

Links:

• LinkedIn: https://www.linkedin.com/in/bruce-redman-becker-383b34152/ 
• Website: https://www.beckerandbecker.com/ 
• Hotel Marcel: https://www.hotelmarcel.com/ 

Shout Outs:

• 01:15 - Larry Traxler: https://www.linkedin.com/in/larrytraxler/ 
• 01:16 - Hilton: https://www.hilton.com/en/ 
• 13:14 - Hyatt: https://www.hyatt.com/ 
• 13:17 - Marriott: https://www.marriott.com/ 
• 13:19 - Accor: https://all.accor.com/usa/index.en.shtml 
• 13:23 - IHG: https://www.ihgplc.com/en 
• 19:21 - Megan Gill: https://www.linkedin.com/in/megan-gill-0a2636112/ 
• 19:28 - BLDG: https://www.bldg-newhaven.com/ 
• 21:27 - Nuveen: https://www.nuveen.com/en-us 
• 30:30 - Dutch East Design: https://www.dutcheastdesign.com/ 
• 30:50 - Consigli Construction: https://www.consigli.com/ 
• 32:54 - Marcel Breuer
• 33:01 - Bauhaus
• 33:05 - Harvard: https://www.harvard.edu/ 
• 33:27 - Paul Goldberger: https://www.paulgoldberger.com/ 
• 33:31 - AIA: https://www.aia.org/ 
• 34:02 - Richard Lee: https://en.wikipedia.org/wiki/Richard_C._Lee 
• 37:34 - Cornell Hotel School: https://sha.cornell.edu/ 
• 38:16 - Yale: https://www.yale.edu/ 
• 45:15 - IKEA: https://www.ikea.com/us/en/ 
• 47:39 - Elon Musk
• 47:41 - Tesla: https://www.tesla.com/ 
• 01:01:05 - Mitsubishi: https://www.mitsubishi.com/en/ 
• 01:16:56 - Charlestowne Hotels: https://www.charlestownehotels.com/ 

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

In this special episode of Defining Hospitality, we’re live from BDNY 2023! Dan chats with some expo attendees, organizers, and Gold Key winners to see what excites them most about BDNY. We’ll discuss why guests have come from as far as Hawaii, what is exciting them about the future, and how to incorporate hospitality into expos.

Links:

Shaleah Soliven

• LinkedIn: https://www.linkedin.com/in/shaleah-soliven-03191726/ 
• Website: https://www.thevanguardtheory.com/ 
• Website: https://www.shaleahsoliven.com/ 

Michelle Jaime

• LinkedIn: https://www.linkedin.com/in/michelle-jaime-487a5b4/ 
• Website: https://www.thevanguardtheory.com/ 

Julie Frank

• LinkedIn: https://www.linkedin.com/in/juliecfrank/ 
• Website: https://aspen.com/ 

Drew Stuart

• LinkedIn: https://www.linkedin.com/in/drew-stuart-22bb286/ 
• Website: https://inc.nyc/ 

Paul Bienkowski

• LinkedIn: https://www.linkedin.com/in/paul-bienkowski-0428b57/ 
• Website: https://hospitalitydesign.com/ 

Shout Outs:
02:49 - Gensler: https://www.gensler.com/ 
02:53 - Shore Hotel: https://www.shorehotel.com/ 
06:10 - Rockefeller Center: https://www.rockefellercenter.com/ 

Ways to Tune In: 
Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

Joining the show this week is an experienced executive who has a history of driving brands to success. Please welcome to the show, Head of Development for Ashford Inc and CEO at Premier, a subsidiary of Ashford, Hector Sanchez!

Hector sits down with Host Dan Ryan to share the lessons he has learned from his time in the hospitality industry. Hector dives into the importance of owning mistakes when they happen, the challenges of aligning on budget, and how to build teams that play to their members’ strengths. 

Takeaways: 

• Hospitality is the act of serving people and creating unique experiences that they can share with others. It plays a crucial role in creating memorable moments and fostering connections between individuals.
• Taking responsibility and providing a solution is crucial in resolving issues effectively, as it demonstrates accountability and ownership, unlike finger-pointing and avoiding responsibility.
• Ownership groups in the hotel industry typically do not bring various functions, such as project management, in-house. While some may handle design and project management internally, they often rely on external firms for expertise and assistance.
• As a newcomer to the hospitality industry, it’s important to take note of the small details around you. Observing how other projects came to fruition and noting their nuances will help you ramp up your design knowledge.
• While having a holistic understanding of your industry is beneficial, it doesn’t mean you need to be an expert in every discipline. Play to your strengths and build a team whose members fill in each other’s gaps. 
• The disconnect between budget and creativity in the hospitality industry can be a large challenge. Being mindful of budget constraints while fostering creativity is crucial for successful project execution.

Quote of the Show:

• “To me, it's just about how you react to those issues? Do you just hide from them? Do you ignore the calls or do you rise up?” - Hector Sanchez

Links:

• Instagram: https://www.instagram.com/premier_design_to_completion 
• LinkedIn: https://www.linkedin.com/in/hector-a-sanchez-65799b7/ 
• Website: https://www.premierpm.com/ 
• Website: https://www.ashfordinc.com/ 

Shout Outs:

• 01:16 - Chris Green: https://www.linkedin.com/in/wchrisgreen/ 
• 01:23 - Chesapeake Hospitality
• 01:25 - Remington Hotels: https://www.remingtonhospitality.com/ 
• 09:31 - Bermanfalk: https://www.bermanfalk.com/ 
• 11:38 - PEMEX: https://www.pemex.com/en/Paginas/default.aspx 
• 12:18 - National Oilwell Varco: https://www.nov.com/ 
• 12:30 - Schlumberger: https://www.slb.com/ 
• 12:31 - Halliburton: https://www.halliburton.com/ 
• 19:13 - Carla Niemann: https://www.linkedin.com/in/carla-niemann-rid-iida-81314a5/ 
• 19:19 - Johannes Michalsky: https://www.linkedin.com/in/johannes-michalsky-80166b77/
• 19:27 - Mike Funk: https://www.linkedin.com/in/funkmike/ 
• 27:36 - Patrick Burke: https://www.linkedin.com/in/patrick-burke-aia-ncarb-3125748b/ 
• 27:51 - Rex Tullius
• 33:20 - Mr C’s Beverly Hills
• 33:22 - Hilton: https://www.hilton.com/en/ 
• 33:27 - La Concha: https://www.laconcharesort.com/ 
• 33:30 - Autograph Collection: https://autograph-hotels.marriott.com/ 
• 33:32 - Le Pavillon Hotel: https://www.lepavillon.com/ 
• 34:35 - Courtyard: https://courtyard.marriott.com/ 
• 34:37 - Ritz-Carlton: https://www.ritzcarlton.com/ 
• 35:41 - Barbara Carlson
• 39:15 - Renaissance Nashville
• 47:49 - University of Houston: https://www.uh.edu/ 
• 47:52 - Texas Rangers: https://www.mlb.com/rangers 
• 47:56 - Houston Astros: https://www.mlb.com/astros 

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

Filling a hotel with furniture is about more than just picking the right chair, it’s about working with your client to get the right product set up the right way for them. Our guest this week is a well rounded hospitality professional and expert in all things FF&E. Joining the show is COO - FF&E Division & Partner at The Parker Company, Mitch Parker!

Mitch sits down with Host Dan Ryan to dive into all things procurement. Mitch outlines the importance of planning for proper time, the intricacies that go into furnishing a hotel, and the need for designers to design for the requirements of the hotel.

Takeaways: 

• Hospitality is all about service. In a hotel, it’s providing a place for others to feel comfortable. In procurement, it’s about providing efficient service that helps your client complete their project on time and under budget. 
• With every item, there is often an unseen level of customization behind the scenes. Multiple locations may use the same chair, but the color, texture, and finish can vary. Managing these changes is a behind the scenes responsibility of procurement. 
• Design never happens in a vacuum, but is shaped by the bounds of what you are designing for. When designing furniture for hotels, an aesthetically pleasing design isn’t enough, it needs to also meet the functional requirements of the hotel. 
• While it’s important to meet client needs, you also need to open a hotel on time. To help stay on schedule, highlight the importance of making decisions to clients, and try to reduce the number of 3rd party decision makers. 
• As a leader of a business you need to balance employee agency with your own oversight. It’s important to give your employees agency to make their own decisions, but you want to be involved enough that when problems arise, you are able to help out. 
• When furnishing a hotel, you need to understand how all the parts and pieces play into the overall guest experience. A single element can turn a positive experience negative for a guest, preventing them from returning to your hotel.  
• As a purchaser, time is your best friend. It’s common for clients to change their mind or ask for revisions half way through the process. By building in a buffer, you can meet client requests without delaying the project.  

Quote of the Show:

• “You can have a beautiful design, but if it can't be executed, you have a problem.” - Mitch Parker

Links:

• Website: https://parkerinternational.com/ 
• Website: https://wazi.com/ 

Shout Outs:

• 01:02 - Leonard Parker
• 04:23 - The Maxwell Company
• 06:39 - The High Point Furniture Market: https://www.highpointmarket.org/ 
• 09:13 - Marriott Courtyard: https://courtyard.marriott.com/ 
• 09:43 - Four Seasons: https://www.fourseasons.com/ 
• 09:44 - Rosewood: https://www.rosewoodhotels.com/en/default  
• 09:46 - The Ritz-Carlton: https://www.ritzcarlton.com/ 
• 33:45 - Carole Monestime: https://www.linkedin.com/in/carole-monestime-5aa4192b/ 
• 34:11 - Linda Hein: https://www.linkedin.com/in/linda-hein-6a49a423/ 
• 34:13 - Marilyn Webb: https://www.linkedin.com/in/marilyn-webb-a4024511/ 
• 47:38 - Gregg Parker: https://www.linkedin.com/in/gregg-parker-418a1131/ 
• 48:33 - Philip Parker: https://www.linkedin.com/in/philip-parker-6b281a2a/ 
• 48:39 - Doug Parker
• 48:43 - Brad Parker
• 48:55 - Camp Waziyatah: https://wazi.com/ 
• 01:01:58 - American of Martinsville: https://americanofmartinsville.com/ 

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419