In this episode of ON AIR, hosts Joe Jones and Dave Chatmon dive into the power of setting great expectations—with customers, employees, and within the community. Featuring Territory Manager Chris Enourato, third-generation co-owner of Tri County Air Conditioning Jeffrey Overholt, and Tri County Air Conditioning Sales Manager Matt Koehl, the conversation explores how exceptional service and leadership go beyond just selling HVAC units.

The panel shares insights on customer experience, team training, emotional intelligence in business, and the importance of community involvement—both locally and globally. Learn how defining expectations and staying committed to core values can create a lasting impact in the industry and beyond!