This week on BARBELL BUSINESS, we discuss:

How you can determine your next customer experience project with the Kano model
How you can plot your members’ basic needs and expectations
How to determine your SMART goals for your next project
What software you can use to manage your next project
How to pull knowledge from every aspect of life into your business

Enjoy the show! 

Defining Your Customer Experience Strategy

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Founder of Brute Strength - Michael Cazayoux - 176

Some fear is great because it keeps us alive. Are you afraid of making a left turn out into traffic when there’s not an opening? Good. Don’t die. Other fears, while they feel exactly the same in our bodies, are less useful. Are you afraid of sales conversations with prospects? Or of public speaking? Or of raising your membership prices? Yeah? We need to talk about that. This week, we met up with Peter Scott of  Fearless Life Experience to talk about the fears that stand in our way and how to conquer them. A former investment banker, Peter shares his personal story about how fear got him into a career that he found to be empty and unhealthy. Once he recognized that fear was his primary motivation and saw the ruinous path he was on, he changed course and transformed his life. Now he coaches other entrepreneurs on fearless living, which leads not only to a life that’s more fulfilling but a business that’s more profitable. By confronting fears head-on, Peter takes us through the small and big things we can do to transform our fears (which may manifest as stress, anxiety, or worry) into confidence. Listen in to discover what might be waiting for you on the other side of your fear breakthrough. On This Week’s Episode of Barbell Business, We Interview Peter Scott to Discuss:  The difference between rational and irrational fear How competence leads to confidence The personal and business benefits of a fearless life How to confront fear and transform it into confidence 

Cultivating Fearlessness with Peter Scott - 175

How do you make your gym stand out when every other gym in town offers the same services and specials? I mean, we know your gym is the best, but how will your prospects know? We asked killer marketer Jeff Sherman of Tech Sweat about how to make a connection with your clients before you even meet them. In this episode, we talk to him about what in the wide world of social media marketing is worth our time, what trends to let go of, and why it’s necessary in order to get our potential clients to know, like, and trust us before they become members. If you have some discomfort about putting yourself “out there” on Facebook Live, Instagram, and elsewhere on the World Wide Web, this episode is for you. Jeff walks us through the most effective and easiest ways to create and curate content for our audiences, so that when we make them an offer, they’re fully prepared to say “yes.” On This Week’s Episode of Barbell Business, We Interview Jeff Sherman to Discuss:  How to get prospects to know, like, and trust you How to create and curate content How to create an effective advertising funnel The best tools for online marketing right now 

Staying on Top of Fitness Marketing with Jeff Sherman - 174

This week, we met up with our friend Conner Moore at a box in Mission Viejo, California. To be clear, we said “a box,” not “his box.” That’s because Conner shut his box down. Ultimately, this is a story of Conner’s success, but we met with him today to talk about that particular phase of failure, what he learned, and how it can help the rest of us. “I am really excited to be a part of this and share the story, because I think one thing that we missed is the idea that we can grow from critical failure, and we attached the idea that something is a success or failure when it's really just another flow of experience that we can then leverage to create further experience down the road.” We talk to Conner about finding the “why” behind your business. In his case, his “why” ultimately took him to a better career fit. Listen in to hear his hard-won wisdom about making the most of your life.

Shutting It Down with Conner Moore - 173

This week, we took a trip to fabulous Las Vegas to meet up with old-school Barbell Business podcast host and two-time world-record-setting powerlifter AJ Roberts (Instagram: @ajroberts). He’s one of the few people in the industry with a very solid perspective on both business and training, and he’s one of our favorite speakers of all times. AJ breaks down what he considers to be the three pillars of running a successful gym: sales, marketing, and experience. If you’re like most box owners we know, crafting a great client experience comes naturally to you, but sales and marketing might feel like something gross that happens on the used-car lot. In this episode, AJ offers insight that helps gym owners better understand what we already know: At the end of the day, we’re selling people happiness. Tune in for an authentic, non-skeezy outlook that gets the best results not just for your clients, but for your business. No matter where your gym is on its path to awesomeness, this episode will help you solidify your thinking about what you want your gym to be. For info on books and additional resources mentioned in the show, go to http://www.barbellbusiness.com/172-aj-roberts/.

Defining Your Customer Experience Strategy

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