In this episode of Take-Away with Sam Oches, Sam talks with John Cappasola, CEO of Del Taco, the 600-unit, California-based Mexican quick serve that has leaned into innovation over the course of the pandemic, from menu development to operational changes to technology upgrades. That includes with its brand-new loyalty program Del Yeah Rewards, which is driving customer frequency while also providing Del Taco with incredible insights into its customer base.

In this conversation, you’ll find out why: 

• Restaurant companies must embed adaptability and nimbleness into their DNA
• Loyalty programs are the next frontier for success
• Developing a successful store prototype of the future will prove to be a winning expansion strategy
• An omnichannel service strategy is key to a convenient experience — particularly for QSRs
• Restaurants should measure their customer satisfaction scores in all manners of the business

Have feedback or ideas for Take-Away? Email Sam at [email protected]. 

Visit www.nrn.com for more information, and register for CREATE: The Future of Foodservice at www.informaconnect.com/create.