Lorraine Chambers: Designing A Workshop To Help Agile Teams Overcome Conflict, And Learn To Communicate Effectively

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In this episode, Lorraine reflects on a pivotal early experience as a Scrum Master. Faced with communication breakdowns in her new team, exacerbated by disrespectful responses to a junior member, she initially hoped for resolution without intervention. However, tensions escalated. Seeking guidance from an agile coach, they conducted communication-focused sessions, delving into communication styles and sharing some active listening practices. Progress seemed slow, prompting Lorraine to shift her coaching approach. She designed a workshop on navigating disagreements, using role-playing exercises. Additionally, she emphasized creating a collaborative working agreement and proactive identification of anti-patterns. Ultimately, Lorraine emphasizes arming teams with tools for independent problem-solving.

 

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About Lorraine Chambers

Lorraine's vision of excellence is summed up in the words of philosopher, Lao Tzu -- “A leader is best when people barely know he exists ... " She's held several roles in the Fintech industry, including Product Owner and Quality Assurance. She's a native New Yorker that loves travel, music and museums.

You can link with Lorraine Chambers on LinkedIn and connect with Lorraine Chambers on Instagram.