Unchurned - The No. 1 podcast for Customer Success

Disrupting the Customer Success toolstack - ft. Edward Chiu, Co-Founder & CEO at Catalyst


Listen Later

The good thing about hitting rock bottom, there's only one way left to go and that's UP! 

When things go wrong, when people disappoint you, or when events beyond your control challenge you, it is easy to lose your focus and confidence. But tough times don't last long if they are met with tough leadership.

In the face of adversity, there is no room for weakness or indecision. Tough leaders know this and also know how to deal with unexpected events that force them into action without hesitation.

In this [Un]churned conversation, with Josh Schachter, Edward Chiu, shares how he, as the co-founder of Catalyst battled the challenging times of Covid-19 with his brother, partner being with the virus. They also chat about:

  • Raising Series B funding
  • Digging into the pitch deck that helped raise $20M
  • Onboarding the first customer
  • How Kevin, Co-Founder & COO at Catalyst battled the first wave of Covid
  • When you are the leader, everyone’s problem is your problem 
  • Customer Marketing at the core of business


Intuitive user experience matters these days. Gone are the days when people used to want legacy tools that would take 6 months to a year to deploy and many admins to build things up. Everyone appreciates waking up to the view they have configured for themselves. When you have a tool that works the way you want it to you are obviously excited to log in and that’s always been our foundation." - Edward Chiu

Get tips and insights from top leaders of the Customer Relationship world in your inbox each week. Subscribe to the Unchurned weekly newsletter at www.update.ai/unchurned

Resource:
Business Insider Article - Pitch deck that converted some of the top customers into investors https://www.businessinsider.com/catalyst-stepstone-customers-pitch-deck-leaders-slack-miro-to-invest-2022-8?IR=T

Connect with  Edward Chiu
Check out
Catalyst

Thank you for tuning into the Unchurned podcast! If you enjoyed the episode, please subscribe to the show and leave us a fantastic rating & review. 

Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin & Twitter. 

Follow UpdateAI for the latest news on the unchurned podcast on Linkedin & Twitter

UpdateAI presents Unchurned

👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

👉 Sign up for
UpdateAI - the only Zoom virtual assistant for customer-facing teams.

👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/

👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.

👉 Get the advice and insights you need to thrive in Customer Success.
Subscribe to the CS Insider Newsletter



...more
View all episodesView all episodes
Download on the App Store

Unchurned - The No. 1 podcast for Customer SuccessBy Josh Schachter - UpdateAI

  • 5
  • 5
  • 5
  • 5
  • 5

5

87 ratings


More shows like Unchurned - The No. 1 podcast for Customer Success

View all
The Official SaaStr Podcast: SaaS | Founders | Investors by SaaStr

The Official SaaStr Podcast: SaaS | Founders | Investors

175 Listeners

The Skinny Confidential Him & Her Podcast by Lauryn Bosstick & Michael Bosstick / Dear Media

The Skinny Confidential Him & Her Podcast

14,800 Listeners

The Daily by The New York Times

The Daily

111,507 Listeners

The Customer Success Podcast by Gainsight

The Customer Success Podcast

70 Listeners

On Purpose with Jay Shetty by iHeartPodcasts

On Purpose with Jay Shetty

26,843 Listeners

Morning Brew Daily by Morning Brew

Morning Brew Daily

2,943 Listeners

A Bit of Optimism by Simon Sinek

A Bit of Optimism

2,179 Listeners

This is Growth! by Daphne Lopes

This is Growth!

6 Listeners

The Mel Robbins Podcast by Mel Robbins

The Mel Robbins Podcast

20,861 Listeners

CSM Practice - The Customer Success Podcast by Irit Eizips & CSM Practice

CSM Practice - The Customer Success Podcast

4 Listeners

HBR On Leadership by Harvard Business Review

HBR On Leadership

140 Listeners

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. by Alex Turkovic

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

19 Listeners

The Customer Success Playbook by Kevin Metzger and Roman Trebon

The Customer Success Playbook

6 Listeners

Customer Success Career Coach by Carly Agar | Career and Job Interview Tips for Customer Success Managers

Customer Success Career Coach

75 Listeners

The Customer Success Pro Podcast by Anika Zubair

The Customer Success Pro Podcast

5 Listeners