Job boards might seem simple. You scroll, you apply, you wait. But behind the scenes? There’s a whole hidden system at play that most job seekers never see. And if you knew how it really worked, you’d job hunt completely differently.

In this episode, I’m sitting down with Olivia, our Director of Customer Success and a the go-to hiring insider who’s been behind the curtain at Indeed and Data People. She’s breaking down what actually happens to your application, whether ‘Easy Apply’ is helping or hurting you, and how to work with the system instead of getting lost in it.

If you’ve ever felt like your resume is disappearing into the void, you’re not imagining it. But there’s a way to work with the system instead of against it. Olivia’s spilling all the behind-the-scenes secrets, plus actionable strategies to help you save countless hours of frustration in your job search. Hit play and let’s get into it!

🛎️ FREEBIES & RESOURCES:

• Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
• Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
• Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ CONNECT WITH ME:

• Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
• Got any questions? Send me an email at [email protected]

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode63

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

• hit the FOLLOW button so you don't miss out on any new episodes when they drop
• and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Ever walked out of an interview wondering, “Did I ask the right questions?” “Did I get all the information I really needed?” Let’s make sure you never feel that way again. 

In this episode, I’m giving you ten power questions that’ll help you stand out, impress hiring managers, and get the real intel you need to make smart career moves.

We’re ditching the generic “What are the next steps?” and replacing it with strategic, credibility-boosting questions that show you’re thinking ahead. Want to know how leadership really operates? How does the company support its CSM team through economic challenges? Whether the company actually invests in the tools you need to succeed?  

If you want to walk into your next interview with confidence, ask questions that actually matter, and leave hiring committees thinking, “Damn, we need them on our team!”... hit play! Let’s make sure you’re in the driver’s seat for your next career move.

🛎️ FREEBIES & RESOURCES:

• Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
• Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
• Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ CONNECT WITH ME:

• Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
• Got any questions? Send me an email at [email protected]

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode62

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

• hit the FOLLOW button so you don't miss out on any new episodes when they drop
• and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Ever walked out of an interview thinking, Did I sound too stiff? Was I awkward? Why didn’t I click with the interviewer? 

Interviews aren’t just about saying the right things. They’re about connection. If you’re so focused on being “perfect” that you forget to sound like yourself, you might be holding yourself back.

In this episode, I’m sharing seven actionable tips to help you sound more natural, build rapport, and actually connect with your interviewer. By the end, you’ll know exactly how to turn an interview into a real conversation and walk away with confidence, knowing you’ve left a lasting impression!

🛎️ FREEBIES & RESOURCES:

• Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
• Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
• Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ CONNECT WITH ME:

• Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
• Got any questions? Send me an email at [email protected]

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode61

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

• hit the FOLLOW button so you don't miss out on any new episodes when they drop
• and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Ever walked into a new job thinking it was the one, only to realize you just stepped into a nightmare? Let’s make sure that NEVER happens to you.

In this episode, I’m breaking down seven major red flags you cannot ignore when searching for your dream Customer Success role so you don’t end up in a job that makes you miserable.

I’m joined by Bri, one of our amazing coaches inside Carly Agar Training, who’s deep in her own CS job search, and together, we’re unpacking these red flags with real-world examples. From unclear career paths and high turnover to first-time CEOs who have zero CS experience, we’re covering the biggest warning signs. Plus, giving you the EXACT questions to ask in your interviews to make sure your next role is the right one. Hit play and let’s dive in!

🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode60

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

If there is one certainty in your customer success career, it is this: things will change. Whether it's new initiatives, restructuring, or evolving processes, staying ahead is non-negotiable. 

In this episode, I am breaking down exactly how to handle the constant change that comes with being a CSM. Think of this episode as your tactical guide to staying ahead. 

If change has you overwhelmed and you feel like it never stops, this episode is for you. Tune in for practical strategies on how to effectively manage and adapt to change in your CSM role.

🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode59

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Do you think the only way to advance your customer success career is through job-hopping? It’s time to rethink that approach because I'm going to show you how to make a strategic internal career move.

In this episode, I'm breaking down exactly how to create your dream role without even leaving your company. I’ll share my personal blueprint – the exact steps I took to make this internal career move successful. I’ll break it down simply, so whether you’ve been considering this move or it’s a new idea for you now, you’ll have a clear roadmap to follow.

If you love where you work but crave that dream job, this episode is a must-listen. Tune in to discover how you can achieve your career goals without leaving your company.

🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode58

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Are you unintentionally blocking your own path to opportunities like promotions, transitioning to different teams, managing larger accounts, engaging in cross-functional projects, or securing a raise? If you're not progressing in your customer success career as you'd hoped, the answer might be yes.

In this episode, I'll explain how you could be unintentionally stalling your customer success career growth. I'll debunk the four biggest myths that keep CSMs stuck, guide you through a quick self-assessment to identify these mistakes and show you exactly how to correct them.

Whether you are currently eyeing your next promotion or you just want to make sure you're not accidentally sabotaging your own growth, this episode is packed with valuable insights. You'll learn exactly what separates those who get promoted from those who spend years waiting for a promotion.

🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode57

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Would you believe that a single 30-minute coaching session could lead to a $215K job offer? That's precisely what happened to one of our recent clients, and I'm thrilled to unpack this incredible story for you. 

In this episode, I'm taking you behind the scenes to reveal how one coaching session transformed my client’s approach to interviewing and led her to a $215,000 job offer, all by refining the way she shared her stories.

Tune in to discover exactly how she shifted from struggling with job-seeking to feeling extreme confidence in just thirty minutes.

🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode56

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Are you ready to impress at your next CSM interview presentation? If you haven’t listened to part one, I recommend you go back and listen to that one first, but in this part 2, I am letting you in on six sneaky things you can do in your next CSM interview presentation to wildly impress the hiring team and get that offer.

Tune in to learn how to master your content delivery, engage your audience, show professionalism, and more as you prepare to make a lasting impact.

There's so much valuable insight to gain, so tune in as we break down these crucial elements that could be the key to your next big career move. Don’t miss the opportunity to elevate your CSM presentation interview skills and set yourself apart from the competition!

🎧 Listen to Part 1 - Episode 54: Nail Your CS Interview Presentations: An Ex-Hiring Manager’s Guide (Part 1): https://www.carlyagar.com/blog/nail-cs-interview-presentations

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode55

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Do you dread the thought of a CS interview presentation? People love to hate these, but not me! That’s why, in part one of this two-part series, I am diving into how to nail your CS interview presentations. 

I’ll share everything I have learnt from my experience as a hiring manager and a coach who has helped over 800 aspiring professionals. I’ll break down the three most common types of presentations and shed light on the first four critical assessment criteria.

Tune in for practical tips and strategies that can give you a competitive edge and set you on the path to securing your dream customer success role. Let’s transform those interview jitters into confident, job-winning presentations!

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode54

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!