If you’ve ever felt confident diagnosing dry eye… but frustrated by inconsistent follow-through, stalled treatment plans, or patients who quietly disappear, this episode will feel like a reset.

In this conversation, Dr. Steve Vargo sits down with Dr. Crystal Brimer, founder of Dry Eye Institute, to unpack why so many doctors stay stuck in “dabble mode” with dry eye—and what it actually takes to turn it into a meaningful, sustainable specialty. Dr. Brimer shares the mindset shift that changed everything for her practice, the non-negotiable systems that create consistency even in busy offices, and why most dry eye failures have far less to do with patients—and far more to do with leadership, flow, and clarity.

You’ll hear how screening every patient changes outcomes, why one well-trained “dry eye ambassador” can transform team buy-in, and how clear communication—grounded in objective findings, not pressure—dramatically improves patient trust and follow-through. This isn’t about adding another device or chasing the next trend. It’s about building a process that works in real life, with real staff, and real patients who are overwhelmed.

If you know dry eye could be a game-changer in your practice—but something keeps breaking down—this conversation will help you see exactly where, and what to do next.

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