Recorded live at NAR NXT in Boston, host Tracey Hawkins and an insightful panel of real estate professionals discuss how to effectively manage emotions and de-escalate tense situations with clients and colleagues. Gain practical strategies and tools to maintain professionalism, ensure safety and foster positive client relationships, even in the most difficult interactions when emotions run high.

Inside the “Enchanted Library” [LINK], an interactive space from NAR’s consumer ad campaign, members attending the NAR NXT conference in Boston were asked to share stories of their greatest triumphs with clients. The tales were touching, like that of California real estate pro Denyse Wilson, who wrote about leveraging her network to help a widow and her four daughters get financing and find a new home in less than 30 days. These stories authentically fuel the consumer ad campaign’s message. So, the library was the perfect space for “Drive With NAR” host Marki Lemons Ryhal to discuss with the media and creative minds behind the ad campaign how they execute their strategy and storytelling nationally and across a large mix of media platforms. Learn about the changing advertising landscape, what it takes to break through to consumers and why the campaign is so important to the REALTOR® brand. The chair and vice chair of NAR’s Consumer Communications Committee join the conversation to share the benefits of the campaign to members and how they can leverage it.

Although housing inventory is slowly improving, real estate professionals may have clients who feel frustrated with the lack of options on the market. Marki and her solutions-driven guests share ways to reassure your clients that they, too, can realize their dreams of homeownership. They also share their ideas of how real estate professionals can offer inventory solutions where they live. Understand why the housing inventory in the U.S. has been low and what that means for first-time home buyers.

NAR Senior Counsel Deanne Rymarowicz highlights the essential dos and don’ts for working with buyers and sellers. From transparency in buyer agreements to ethical practices and state law compliance, this episode will help you navigate the practice changes resulting from NAR’s proposed settlement agreement. Stay informed with guidance and resources at facts.realtor.

Property managers rely on many skills to succeed—from savvy financial management to great customer service. But one of the most potentially dangerous tasks that property managers face is delivering eviction notices. Also, a strong rental market can present opportunities for bad actors, from scams to difficult tenants. Host Tracey Hawkins talks to two experts from the “Show-Me” state of Missouri to hear their experiences and share actionable tips to use stellar skills to manage tough situations in the real estate industry.    

David Berenbaum, deputy assistant secretary for housing counseling at U.S. Department of Housing and Urban Development, shares insights on how housing counselors can help close deals and offers advice on ensuring fair housing for all Americans.

Leo Pareja talks about managing liability risks at eXp, the benefits of the U.S. MLS system compared to international markets, and the challenges he faced selling his mom's house in Belize—revealing the importance of efficient real estate practices.

Robert Morris, broker and renowned real estate trainer, talks about the changing industry, how brokers can lead through transition, the value of designations and certifications, and the one course every agent should take to elevate their business.

Bryan Greene, vice president of policy advocacy for the National Association of REALTORS®, reflects on NAR’s advocacy successes and challenges from the 2024 elections, shares key policy discussions for 2025, and explores what’s needed to close the growing racial homeownership gap.

Industry veteran Kevin Brown reflects on his 44-year career, discusses the challenges ahead as he prepares to lead NAR in 2026, and shares a message of resilience for real estate professionals navigating uncertain times.