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Andy & Gandhi recently visited YouTube HQ in London to attend an event hosted by Google aimed at supporting licensed clinicians to create YouTube videos to support patients to stay healthy and understand and manage their medical conditions.

Here about the event and where we see opportunities and challenges in this exciting space…

0:00 Welcome!

3:46 Why are Google working on health issues?

6:17 Google has many complimentary platforms positioned to support health

10:20 YouTube’s approach to acting responsibly in the health space

12:03 Andy & Gandhi reflections on the event & YouTube Health

30:26 Introducing the eGPlearning Getting tarted with video in Primary Care online course! Link to register interest – www.bit.ly/clinicalcreatorcourse 

Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. 

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Join Andy and Gandhi as they review the long-awaited NHS Workforce plan which sets out the NHS plans for the next 15 years. Is it any good? Find out with us....

https://www.england.nhs.uk/wp-content...

Published 29 June 2023
Commissioned and accepted by the government
Costed plan
Addresses how NHS will meet workforce challenges, 15 years, £2.4bn

The problem is significant
Staffing shortfalls have been a long-standing issue and NHS vacancies now stand at 112,000
The plan’s modelling estimates that vacancies would rise to 360,000 by 2037 if no action is taken

Priority areas:
Train - increase numbers of staff
Retain - 130,000
Reform - Work differently and modernise

Headline features
doubling medical school training places to 15,000 by 2031/32, with more places in areas with the greatest shortages 
increasing the number of GP training places by 50 per cent to 6,000 by 2031   
almost doubling the number of adult nurse training places by 2031, with 24,000 more nurse and midwife training places a year by 2031
providing 22 per cent of training for clinical staff through apprenticeship routes by 2031/32
introducing medical degree apprenticeships with pilots running in 2024/25 so that by 2031/32 2,000 medical students will train by this route
training more NHS staff domestically – in 15 years’ time, we would expect around 9-10.5 per cent of the workforce to be recruited from overseas compared to nearly a quarter now 
ensuring that more than 6,300 clinicians start advanced practice pathways each year by 2031/32
increasing training places for nursing associates (NAs) to 10,500 by 2031/32 – by 2036/37, there will be over 64,000 nursing associates working in the NHS, compared to 4,600 today.







Thoughts and Comments

There are no ‘specific costs’ associated with retention elements of the long-term workforce plan, NHS England’s chief executive has admitted. Ms Pritchard
https://www.pulsetoday.co.uk/news/pul...


The document sets out a plan to ‘ensure up to 130,000 fewer staff leave the NHS over the next 15 years’, however that se

Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. 

Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. 

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Elevate your ability to manage primary care challenges effec

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Join Andy and Gandhi as they review the GMC report on the state of education and practice in Medicine.

There are some scary numbers here....

Document: https://www.gmc-uk.org/about/what-we-do-and-why/data-and-research/the-state-of-medical-education-and-practice-in-the-uk

Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. 

Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. 

Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. 

Elevate your ability to manage primary care challenges effec

Subscribe and hear the latest EPIC episode. 

Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical system

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Join DrGandalf and Dr Dustyn Saint from Primary Care IT as they discover the crucial types of digital certificates required by companies and GP practices in UK primary care for a successful digital transformation. 

In this informative video, we explore the significance of digital certificates in empowering organizations to streamline their operations and embrace the digital era. 

Stay ahead of the curve and unlock the full potential of digital transformation with the right digital certificates.

Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. 

Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. 

Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. 

Elevate your ability to manage primary care challenges effec

Subscribe and hear the latest EPIC episode. 

Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical system

bit.ly/EMIScourse

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Join DrGandalf for a cloud telephony update with Surgery Connect by X-ON Health: https://www.x-on.co.uk/service/surger...


00:00 Intro
01:00 The Xon Health team
02:20 What is X-on Health?
05:25 What is Cloud-based telephony?
08:30 Demo of Surgery Connect by X-on Health
17:00 X-flow
25:35 Real practice demo
35:00 What is the better purchasing framework?
38:00 Questions and comments
41:30 Using headsets...
42:40 Patient access to recordings and more questions
44:50 Pricing and onboarding
48:40 Multi-language use
50:19 A fun question with a game-changing answer
52:42 More information and....

Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. 

Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. 

Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. 

Elevate your ability to manage primary care challenges effec

Subscribe and hear the latest EPIC episode. 

Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical system

bit.ly/EMIScourse

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Every report, guidance and initiative directed at UK General Practice is advocating for increased use of technology and a digital first approach to accessing NHS care.

These same documents also compel all levels of the system to address inequalities in health care access and outcomes.

Many worry that the drive adopt technology and move access online may exclude vulnerable and disadvantaged groups who are often less able to afford, access and know how to use technology.

Can this situation be reconciled?

Can digital technology actually be used to address health inequalities?

In the episode we discuss this challenge and draw in particular on recent digital inclusion and inequality reports:

The Good Things Foundation: Building a Digital Nation

https://www.goodthingsfoundation.org/insights/building-a-digital-nation/ 

The Kings Fund: Moving from exclusion to inclusion in digital health and care

https://www.kingsfund.org.uk/publications/exclusion-inclusion-digital-health-care 

OFCOM: Digital Exclusion Report 2022

https://www.ofcom.org.uk/__data/assets/pdf_file/0022/234364/digital-exclusion-review-2022.pdf 

Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. 

Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. 

Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. 

Elevate your ability to manage primary care challenges effec

Subscribe and hear the latest EPIC episode. 

Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical system

bit.ly/EMIScourse

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A recent report from the patient advocacy organisation HealthWatch, recommended that GP Surgeries should prescribe medicines available over the counter at pharmacies and supermarkets to patients based on socioeconomic need.

For years the NHS has been telling practices to stop doing this due to the cost of providing a whole appointment compared to the low cost (often pennies) of widely available medicines such as paracetamol and antihistamines.

We pick apart this report and it’s other recommendations here…

HealthWatch Cost of Living & Health Report

https://www.healthwatch.co.uk/cost-living-findings 

Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. 

Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. 

Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. 

Elevate your ability to manage primary care challenges effec

Subscribe and hear the latest EPIC episode. 

Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical system

bit.ly/EMIScourse

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Find out how automation can be done in your practice with DrGandalf and the team and healthtech-1 for a sponsored stream

Find out more: https://www.healthtech1.uk

00:00 Intro
01:14 the Healthtech-1 team
02:00 The challenge with GP registrations
10:10 What is Healthtech-1
12:55 Healthtech-1 demo
16:50 How Healthtech-1 can help
34:20 Pricing of Healthtech-1
37:09 Healthtech-1 outcomes
45:48 Questions and comments
53:50 The future for Healthtech-1
56:40 Book to find out more

Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. 

Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. 

Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. 

Elevate your ability to manage primary care challenges effec

Subscribe and hear the latest EPIC episode. 

Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical system

bit.ly/EMIScourse

Contact us and share your opinion

Your primary care update by Andy and Gandhi covers all the latest news in General Practice including:
is the GMC fit for purpose?
General Practice IT and outages
The end of PSCE by Capita?

and more...
00:00 Intro
01:11 GMC reverse:
https://www.pulsetoday.co.uk/news/bre...

Apology as guilt - consequences
Patient testimony over documentation
Other factors img


GMC judgement: https://www.pulsetoday.co.uk/news/reg...

12:38 Readers questions:
Email From A practice manager from Nottingham… about two-tier workforce re practice and ARRS staff

Hi Andy and Gandhi

Thank you for your weekly podcast, it is very informative – I am not sure how you both manage to digest all the information and changes that we face on a weekly basis, and then hold an informative podcast on the issues…

I generally listen to the recording, and so don’t contribute to the live event – there was one issue that I wanted to mention after this weeks’ episode and that was when you discussed ‘up skilling the reception team to care navigators’ – my comment / concern is that if we are being asked to up skill staff it would be good if there was some funding to increase the pay to reflect this up skilling (and not just funded training)… The role of receptionist is key, but the underfunding of practices, which is particularly an issue in deprived areas means many receptionists are employed on the minimum wage or very near it.

The ARRS funding via the PCN DES is highlighting the disparity in T&C’s between the ARRS staff and practice staff T&C’s and this increasingly becoming an issue.

Best wishes

Suggestions
Use care coordinator funding / staff to support this work - co-ordinators / champions
We do need to think carefully about 2 tier T&C issue - can be dependent on employment arrangements
See pharmacists leave meds ops at ICBs to join PCNs, other staff leaving roles to

Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. 

Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. 

Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. 

Elevate your ability to manage primary care challenges effec

Subscribe and hear the latest EPIC episode. 

Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical system

bit.ly/EMIScourse

Contact us and share your opinion

Gandhi and Andy take a look at BMA advice release in “Stress Awareness Month” aimed to help GP practices reflect on and improve staff wellbeing and also have conversations measures to manage workloads safely and more effectively.

This is part TWO of two – Managing workloads

See part ONE for discussion of advice to help support staff wellbeing

Find the document here: https://i.emlfiles4.com/cmpdoc/3/7/7/5/2/files/1028278_gp-practices-taking-time-to-reflect-on-wellbeing---stress-awareness-month-april-2023-final12.pdf 

Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. 

Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. 

Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. 

Elevate your ability to manage primary care challenges effec

Subscribe and hear the latest EPIC episode. 

Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical system

bit.ly/EMIScourse