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Why can't I get an appointment with the GP? This video explains the reasons why you might find it difficult and how to get an appointment for your healthcare needs.
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00:00 Can you see a GP?
00:18 Why can't you see your GP?
02:34 I can't use online consultations
03:34 Why do reception staff ask personal questions?
04:34 Other practice members
04:49 Other healthcare professionals
05:39 Other services
Why can’t I see my GP?
The public and media often ask the question why cant i see my GP?
In 2020 like most of healthcare, general practice changed.
Covid and the organisations that commission healthcare pushed General Practice to work in a digital means first to reduce exposure. Now many feel that as a result, they can not see their GP or practice team which is not true.
At the time of this episode, it is worth knowing most practices are offering more appointments and contacts than pre-covid with demand outstripping the capacity in part because of years of underfunding and a limited workforce. In addition media stories that only highlight the difficulties and do not share the millions of patient contacts that happen in General Practice each month may give a biased opinion.
Practices have changed the way they assess and see patients to protect the most clinically vulnerable patients and this is unlikely to change due to growing demand.
Even before COVID increasing numbers of practices offered a telephone or online first system to make sure patients saw the right person for the right reason. Since COVId most practices now offer a telephone or online first system. This allowed the team to assess patients remotely and consider an effective way to assess patients. Ie prevent a patient from taking a day off work just to to talk about their medications or assess a patient face to face with abdominal pain that has not improved with self-care.
In many cases, healthcare issues can be as effectively managed with a telephone consultation rather than a face to face meeting. However, if you need an examination then you will be given an appointment.
I cant use the online ways of accessing my practice
Many practices now use online ways to direct healthcare issues. These can be for urgent and routine care either via the practice website, practice app or the NHS app and if you want a guide check out the end of this episode for one.
This route can be convenient for many and in England is now a contractual part of General Practice as required by NHS England.
If you struggle to use these routes, enquire at your practice about ways they can help or t
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