Elevate Care

In this episode, Kerry interviews Cathy Henesey, Vice President of Talent Acquisition at Advent Health, discusses the changes in healthcare and talent acquisition over the past 20 years. She highlights the need for a talent attraction strategy due to increased competition and the impact of COVID-19 on staffing levels. This episode covers the short-term and long-term strategies organizations can execute when targeting talent development.

Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

Chapters: 

00:00 Meet Cathy

01:21 Changes in Healthcare and Talent Acquisition

04:04 Short-Term Strategies: Social Media Recruitment and In-Person Events

06:54 Long-Term Strategies: Early Talent Development

09:39 Attracting Candidates with Sustainability and Purpose

12:02 Retaining Talent: Career Paths, Education Programs, and Flexibility

13:51 Measuring Success: Metrics in Talent Acquisition and Retention

20:12 The Future of Healthcare: Telehealth, Flexibility, and Change Management

26:12 Closing Remarks and Promotions
 

About Cathy:

Cathy brings over 20 years of experience in the recruiting and staffing industry and holds an MBA in Human Resource Management from Texas Tech University, along with an undergraduate degree in Business Management. Her expertise spans training recruiters, developing innovative processes, and crafting new recruiting strategies. Cathy has been a featured speaker at numerous industry conferences, including the ITAA CEO Summit, ERE Expo, SHRM Regional meetings, and NACCB conferences, as well as local organizational events. She has also represented the staffing industry in Washington, DC, as a lobbyist for the Immigration Visa Quota bill.

Cathy has achieved the highest distinction with Toastmasters International, earning the title of Distinguished Toastmaster. She holds several certifications, including Certified Internet Recruiter from AIRS, Senior Professional in Human Resources (SPHR) from HRCI/SHRM, Just Culture Expert, Green Belt in LEAN/Six Sigma, and Certified LinkedIn Recruiter.

Connect with Cathy: https://www.linkedin.com/in/cathyhenesey/

About Kerry:

Kerry Perez leads the design and development of enterprise strategy in addition to overseeing Marketing, Corporate Communications, and Creative Services.

Ms. Perez joined AMN Healthcare in 2007 and has held various roles during her tenure, including recruitment, marketing, innovation, strategy, and M&A. She most recently served as the company’s Vice President of Enterprise Strategy. She also stood up AMN Healthcare's Diligence and Integration Management Office, which led the strategic and functional integration of new acquisitions to drive synergy. She was named among Staffing Industry Analyst’s Top 40 Under 40 in 2001, and she hosts the AMN Healthcare podcast, Elevate Care.

Ms. Perez maintains the guiding principles of being customer obsessed, thinking big and delivering results. She has a passion for mentoring emerging leaders and building effective teams.

Ms. Perez holds a Bachelor of Arts degree in Business Economics and a Bachelor of Arts degree in Communication from the University of California at Santa Barbara. For more than four years, she has served on the board of Dallas-based nonprofit, CitySquare, which focuses on fighting the causes and effects of poverty. 

About The Show: 

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes.

Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

Instagram

LinkedIn

X

Facebook

Powered by AMN Healthcare

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Elevate Care, co-host, Nishan Sivathasan, swaps roles with host, Kerry Perez. The duo discusses how the roles of strategy and marketing impacts the ever-evolving experience for clients and candidates in healthcare. Kerry shares her background and experience in various roles within the company, including strategy, marketing, and recruitment. She discusses the importance of understanding customer needs and how marketing and strategy work together to drive business growth. They also highlight the evolving trends in the candidate and client experience, such as flexibility and digital self-service.

Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

Chapters:

00:00 Switching Roles: Meet Kerry Perez

03:24 Roles in Strategy, Marketing, and Recruitment

06:11 Driving Business Growth through Understanding Customer Needs

09:00 The Evolving Candidate and Client Experience in Healthcare

12:48 Finding the Right Workforce Mix for Clients

13:44 Making an Impact with the Marketing Team
 

About Kerry:

Kerry Perez leads the design and development of enterprise strategy in addition to overseeing Marketing, Corporate Communications, and Creative Services.

Ms. Perez joined AMN Healthcare in 2007 and has held various roles during her tenure, including recruitment, marketing, innovation, strategy, and M&A. She most recently served as the company’s Vice President of Enterprise Strategy. She also stood up AMN Healthcare's Diligence and Integration Management Office, which led the strategic and functional integration of new acquisitions to drive synergy. She was named among Staffing Industry Analyst’s Top 40 Under 40 in 2001, and she hosts the AMN Healthcare podcast, Elevate Care.

Ms. Perez maintains the guiding principles of being customer obsessed, thinking big and delivering results. She has a passion for mentoring emerging leaders and building effective teams.

Ms. Perez holds a Bachelor of Arts degree in Business Economics and a Bachelor of Arts degree in Communication from the University of California at Santa Barbara. For more than four years, she has served on the board of Dallas-based nonprofit, CitySquare, which focuses on fighting the causes and effects of poverty. 

Learn more about Kerry: https://www.amnhealthcare.com/about/amn-leadership-team/executive-committee/kerry-perez/

About Nishan:

Nishan Sivathasan serves as Division President, Technology and Workforce Solutions, and is responsible for AMN Healthcare’s suite of technology products for workforce management and virtual care platforms that enable healthcare organizations to deliver sustainable and innovative ways for patient care.

Prior to his current role, Mr. Sivathasan was Chief Strategy and Experience Officer at AMN Healthcare and had responsibility for business strategy and M&A. He joined AMN in 2019. Prior to joining AMN, Mr. Sivathasan was responsible for eCommerce strategy and business development at JCPenney. Previously, he spent time at a financial technology start-up and almost 10 years at Rackspace, a globally managed cloud computing company, in executive positions that spanned strategy, product development, and marketing. Mr. Sivathasan started his career at Accenture as a management consultant and holds a Bachelor of Arts degree in Business Administration from Austin College

Learn more about Nishan: https://www.amnhealthcare.com/about/amn-leadership-team/nishan-sivathasan/
 

ABOUT THE SHOW

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes.
 

Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

Instagram

LinkedIn

X

Facebook

Powered by AMN Healthcare

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In part two of our  series language access in healthcare, Carla Fogaren, a Principal Consultant and Registered Nurse, discusses the importance of language access in healthcare and the impact of Section 1557. She shares the challenges of using machine translation and emphasizes the need for qualified interpreters and translators; along with the importance of testing bilingual clinical staff to ensure their fluency in clinical terminology. This episode shares the with strategies for mitigation for the challenges hospitals and care teams face in implementing language access policies.

Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

Chapters:

00:00 Recap of Part 1

00:28 The Challenges of Machine Translation in Healthcare

03:47 The Importance of Qualified Interpreters and Translators

04:16 Testing Bilingual Clinical Staff for Fluency in Clinical Terminology

08:57 Barriers and Challenges in Implementing Language Access Policies

13:42 Reviewing Clinical Algorithms for Bias in Patient Care

21:06 The Potential of AI in Healthcare Decision-Making

About Carla:

Carla is a visionary leader in the healthcare industry, known nationally for her pioneering work in medical interpreting, language access, and health disparities. As the System Director of Diversity Initiatives, Interpreter Services, and ADA/504 and Section 1557 Coordinator for Steward Health Care, she oversaw language access services for 42 hospitals and over 600 physician practices in 11 different states.

Carla's impressive career spans over three decades, beginning as a registered nurse in 1988. She was one of twelve individuals who helped to draft the International Medical Interpreters Association (IMIA) Standards of Practice in 1995, a milestone achievement in the field of medical interpreting. Additionally, she was part of an advisory committee for the MA DPH that created the Best Practice Recommendations for hospital-based Interpreter Services in 2001.

Carla's specialized proficiency in conducting mock surveys and gap analyses, with a keen emphasis on Joint Commission and DNV Standards, has consistently steered numerous hospitals towards successful accreditation. Her extensive experience in this domain not only ensures compliance but also enhances operational efficiency and patient care standards. Furthermore, Carla is a distinguished national presenter on topics such as disabilities, diversity, and language access, contributing significantly to the advancement of inclusive healthcare practices nationwide.

In 2003, Carla founded the Forum of the Coordination of Interpreter Services (FOCIS) as a collaborative platform for hospital and clinic-based interpreter programs to share best practices and resources. Originally established as a Massachusetts-based group, FOCIS has since expanded to nationwide membership. She has served as President of FOCIS and President and Vice President of the National Council on Interpreting in Health Care (NCIHC). Carla is also a founding member of Interpreting SAFE-AI Taskforce-Stakeholders- “Advocating for fair and Ethical AI in Interpreting.”

Carla's exceptional leadership has earned her numerous accolades, including the Healthcare Hero award from the Boston Business Journal in 2015. She continues to be a highly sought-after national consultant on language access, health disparities, disabilities, and regulatory requirements for hospitals.
 

About Kerry:

Kerry Perez leads the design and development of enterprise strategy in addition to overseeing Marketing, Corporate Communications, and Creative Services.

Ms. Perez joined AMN Healthcare in 2007 and has held various roles during her tenure, including recruitment, marketing, innovation, strategy, and M&A. She most recently served as the company’s Vice President of Enterprise Strategy. She also stood up AMN Healthcare's Diligence and Integration Management Office, which led the strategic and functional integration of new acquisitions to drive synergy. She was named among Staffing Industry Analyst’s Top 40 Under 40 in 2001, and she hosts the AMN Healthcare podcast, Elevate Care.

Ms. Perez maintains the guiding principles of being customer obsessed, thinking big and delivering results. She has a passion for mentoring emerging leaders and building effective teams.

Ms. Perez holds a Bachelor of Arts degree in Business Economics and a Bachelor of Arts degree in Communication from the University of California at Santa Barbara. For more than four years, she has served on the board of Dallas-based nonprofit, CitySquare, which focuses on fighting the causes and effects of poverty. 

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high-quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes.
 

Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

Instagram

LinkedIn

X

Facebook

Powered by AMN Healthcare

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this first part of a series on language access in healthcare, Kerry interviews Carla Fogaren, a Principal Consultant and Registered Nurse. Carla shares the importance of language access in healthcare and the impact of Section 1557 on language access and disability. From a young age, Carla experienced interpreting for her family in a medical setting and highlights the high demand for qualified interpreters to ensure effective communication and patient understanding. She explains the requirements of Section 1557, including the designation of a coordinator, posting notices of discrimination, establishing policies, and providing auxiliary aids. Carla also discusses the challenges of compliance and the cultural considerations in language access.

Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

Access the webinar here: https://www.amnhealthcare.com/amn-insights/language-services/whitepapers/hospital-accreditation-health-equity-and-legal-compliance/?utm_source=Website&utm_medium=Content&utm_campaign=LS_Joint_Commission_Webinar_2024&LO=Content_Website

Chapters: 

00:00 Meet Carla

01:28 Understanding Language Access

09:28 Overview of Section 1557

13:11 Requirements of Section 1557

17:57 Compliance Challenges and Accountability

21:12 The Role of Qualified Interpreters

23:30 Cultural Considerations in Language Access

24:55 Where To Learn More

About Carla: 

Carla is a visionary leader in the healthcare industry, known nationally for her pioneering work in medical interpreting, language access, and health disparities. As the System Director of Diversity Initiatives, Interpreter Services, and ADA/504 and Section 1557 Coordinator for Steward Health Care, she oversaw language access services for 42 hospitals and over 600 physician practices in 11 different states.

Carla's impressive career spans over three decades, beginning as a registered nurse in 1988. She was one of twelve individuals who helped to draft the International Medical Interpreters Association (IMIA) Standards of Practice in 1995, a milestone achievement in the field of medical interpreting. Additionally, she was part of an advisory committee for the MA DPH that created the Best Practice Recommendations for hospital-based Interpreter Services in 2001.

Carla's specialized proficiency in conducting mock surveys and gap analyses, with a keen emphasis on Joint Commission and DNV Standards, has consistently steered numerous hospitals towards successful accreditation. Her extensive experience in this domain not only ensures compliance but also enhances operational efficiency and patient care standards. Furthermore, Carla is a distinguished national presenter on topics such as disabilities, diversity, and language access, contributing significantly to the advancement of inclusive healthcare practices nationwide.

In 2003, Carla founded the Forum of the Coordination of Interpreter Services (FOCIS) as a collaborative platform for hospital and clinic-based interpreter programs to share best practices and resources. Originally established as a Massachusetts-based group, FOCIS has since expanded to nationwide membership. She has served as President of FOCIS and President and Vice President of the National Council on Interpreting in Health Care (NCIHC). Carla is also a founding member of Interpreting SAFE-AI Taskforce-Stakeholders- “Advocating for fair and Ethical AI in Interpreting.”

Carla's exceptional leadership has earned her numerous accolades, including the Healthcare Hero award from the Boston Business Journal in 2015. She continues to be a highly sought-after national consultant on language access, health disparities, disabilities, and regulatory requirements for hospitals.

About Kerry:

Kerry Perez leads the design and development of enterprise strategy in addition to overseeing Marketing, Corporate Communications, and Creative Services.

Ms. Perez joined AMN Healthcare in 2007 and has held various roles during her tenure, including recruitment, marketing, innovation, strategy, and M&A. She most recently served as the company’s Vice President of Enterprise Strategy. She also stood up AMN Healthcare's Diligence and Integration Management Office, which led the strategic and functional integration of new acquisitions to drive synergy. She was named among Staffing Industry Analyst’s Top 40 Under 40 in 2001, and she hosts the AMN Healthcare podcast, Elevate Care.

Ms. Perez maintains the guiding principles of being customer obsessed, thinking big and delivering results. She has a passion for mentoring emerging leaders and building effective teams.

Ms. Perez holds a Bachelor of Arts degree in Business Economics and a Bachelor of Arts degree in Communication from the University of California at Santa Barbara. For more than four years, she has served on the board of Dallas-based nonprofit, CitySquare, which focuses on fighting the causes and effects of poverty. 

ABOUT THE SHOW

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes.
 

Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

Instagram

LinkedIn

X

Facebook

Powered by AMN Healthcare

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Elevate Care, Kerry interviews Tom Kiesau, Chief Innovation Officer and Managing Partner at the Chartis Group, where they introduce the concept of hospital-at-home and its place within the care-at-home ecosystem. He clarifies that hospital-at-home suits specific populations and conditions but isn't a full replacement for inpatient care. Tom outlines the patient transition from hospital to home, emphasizing clinical decision-making and the need for staff with acute care experience.

The discussion highlights the cost savings and potential for better clinical outcomes with hospital-at-home. It explores the future of hospital-at-home care, its benefits, and challenges, including patient and physician preferences, necessary reimbursement adjustments, and program scalability. This episode underscores the importance of proactive healthcare delivery and the role of technology, like AI, in enhancing consumer engagement.

Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

Chapters:

00:00 Introduction and Overview of Chartis Group

01:21 Understanding Hospital at Home

04:10 Challenges in Changing Clinicians' Mindsets

05:34 Positioning Hospital at Home as a Distinct Care Model

08:23 Staffing Considerations for Hospital at Home Programs

11:09 The Continuum of Hospital at Home Programs

15:54 The Potential Size of the Hospital at Home Market

19:41 The Future of Hospital at Home and Changing Care Delivery Models

25:31 The Role of Reimbursements in Hospital at Home

28:55 The Path to a Fully Scaled Hospital at Home Program

30:21 The Hopeful Future of Healthcare

35:05 Shifting Healthcare Delivery from Reactive to Proactive

40:01 The Role of Consumers and AI in Healthcare

About Tom:

Tom Kiesau serves as the firm's Chief Innovation Officer and co-leads the Digital & Technology Transformation Line of Business. Prior to assuming leadership of Digital & Technology Transformation, he led the firm’s Strategy practice. He specializes in the areas of: digital transformation, enterprise strategic planning, clinical partnership development, next-generation service line growth strategy, and economic alignment. Tom has also participated in the development of corporate strategy and product development strategy for multiple integrated business process and technology firms that serve the healthcare industry. 

Before joining Chartis, Tom was a Vice President with Apollo Health Street, a healthcare operations and information technology consulting & outsourcing firm, and Alta Resources, a brand-focused customer relationship management (CRM) solution provider. In his leadership role at Alta, he led the development of customer-centric, multi-modal integrated engagement hubs and consumer experiences for some of the world’s most prestigious brands, including Disney, Revlon, UnitedHealth Group, FedEx, S.C. Johnson, Eli Lilly, Johnson & Johnson, and Novartis. Prior to those roles he worked at a leading healthcare revenue cycle management consulting firm, where he served as an Engagement Manager and Methodology Service Line Leader for the Patient Access Practice. 

Tom graduated with high honors from the University of Chicago Booth School of Business with a Master of Business Administration concentrating in finance, economics, and strategy. He also holds a Bachelor of Business Administration in information systems analysis and design as well as operations management from the University of Wisconsin, where he graduated with distinction. 

Learn more about the Chartis: https://www.chartis.com/

Linkedin: https://www.linkedin.com/in/tomkiesau/  

About Kerry:

Kerry Perez hosts the Elevate Care Podcast, dedicated to driving innovation in workforce technology, total talent management, and workforce staffing needs.

As the Vice President, Enterprise Strategy at AMN Healthcare, Kerry Perez leads the design and implementation of enterprise strategies to fuel growth and achieve market leadership.

With over 15 years of experience in various healthcare roles at AMN, including recruitment, marketing, innovation, strategy, and mergers and acquisitions, Kerry established AMN's Diligence and Integration Management Office in her previous role. There, she oversaw the strategic and functional integration of new acquisitions to enhance value.

Guided by principles of customer obsession, ambitious thinking, and tangible results, Kerry's personal and professional mantra is "Be a Somebody who Makes Everybody Feel Like a Somebody." Committed to mentoring emerging leaders and building high-performing teams, Kerry holds Bachelor of Arts degrees in Business Economics and Communication from the University of California, Santa Barbara.

ABOUT THE SHOW

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes.

Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

Instagram

LinkedIn

X

Facebook

Powered by AMN Healthcare

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, Kerry recaps the recent webinar between AMN Healthcare and Temple Health, Leveraging Technology and Analytics to Optimize Workforce Costs. In this discussion, Leora Westbrook, AMN Healthcare’s President of Workforce Strategy & Optimization and Co-Host of Elevate Care and Mouhamad (Mo) Abbas, AMN Healthcare’s President of Vendor Management Solutions, and Kim Hanson, R.N. and Vice President and Chief Nursing Office Women and Families at Temple Health  highlight the importance of data-driven decision-making, vendor neutrality, and change management in achieving successful outcomes

Learn more about the webinar: https://www.amnhealthcare.com/amn-insights/managed-services-programs/blog/how-technology-and-analytics-drive-workforce-cost-efficiency/

Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

Chapters:

00:00 Introduction and Overview

02:47 Temple Workforce Landscape

05:35 The Power of Data-Driven Decision-Making

10:29 Vendor Neutrality in Workforce Management

11:14 Change Management in Implementing New Systems

13:10 Technology and Analytics for Staffing Efficiency

14:06 Adapting Strategies and Future Plans

About Kerry:

Kerry Perez hosts the Elevate Care Podcast, dedicated to driving innovation in workforce technology, total talent management, and workforce staffing needs.

As the Vice President, Enterprise Strategy at AMN Healthcare, Kerry Perez leads the design and implementation of enterprise strategies to fuel growth and achieve market leadership.

With over 15 years of experience in various healthcare roles at AMN, including recruitment, marketing, innovation, strategy, and mergers and acquisitions, Kerry established AMN's Diligence and Integration Management Office in her previous role. There, she oversaw the strategic and functional integration of new acquisitions to enhance value.

Guided by principles of customer obsession, ambitious thinking, and tangible results, Kerry's personal and professional mantra is "Be a Somebody who Makes Everybody Feel Like a Somebody." Committed to mentoring emerging leaders and building high-performing teams, Kerry holds Bachelor of Arts degrees in Business Economics and Communication from the University of California, Santa Barbara.

About Kim:

Kimberly Hanson is a seasoned healthcare professional with extensive experience in nursing leadership and clinical operations. Currently serving as the Vice President, Chief Nursing Officer Women and Families at Temple Health, she has been instrumental in driving the organization’s strategic goals within the workforce ecosystem, while ensuring the highest standards of patient care. With over two decades of experience in the healthcare industry, Kimberly has demonstrated expertise in inpatient care, patient satisfaction, strategic communications and technology integrations. Her strategic planning skills have been pivotal in guiding the organization through various healthcare challenges.

Prior to her current role, Kimberly held positions at AtlantiCare and Shore Medical Center, where she consistently achieved high levels of patient satisfaction and provided exceptional leadership in healthcare management. Her experience in labor and delivery, coupled with her proficiency in EMR systems, has contributed to her well-rounded skill set. Kim is a board-certified nurse and holds, holds a Bachelor of Science in Nursing from Rowan University and a master’s degree in healthcare administration from LSU Shreveport.
 

About Leora:

Leora Westbrook is the President of Workforce Strategy and Optimization at AMN Healthcare, leading the team at Avantas, and overseeing strategy, technology and analytics solutions and consulting offerings.

Leora has more than 20 years of healthcare services experience. She has a proven track record in leading growth, program management, and delivering client results. She is known for managing complex programs, business development and her collaborative working style. She has worked for Fortune 100 companies, led her own client consulting business and was most recently the COO of healthcare startup OFFOR Health.

Leora earned an MBA from Nova Southeastern University and a Bachelor of Science in Biomedical Engineering from the University of Miami.

About Mo:

Mouhamad “Mo” Abbas, joined as President of Vendor Management Systems (VMS) in 2022 . In this role, he has responsibility for all AMN’s VMS solutions (ShiftWise Flex, Medefis and b4Health).

Mr. Abbas joined AMN with over 20 years of experience in global talent management and as a SaaS and technology entrepreneur. He believes in making an impact to society by having an exceptional vision beyond the VMS in services and value delivery. He has a proven track record delivering state-of-the-art VMS solutions and has successfully implemented talent solutions and change management with several multi-industry global companies with various technologies.

Mr. Abbas most recently served as the Chief of Operations and Technology Innovations for Simplify Workforce, which he helped co-found.  During his tenure there, he developed and drove market strategies, created a scalable model, and led marketing and sales, and implementation to multiple cross-industry clients, while also leading product innovation.

Mr. Abbas earned his MBA degree in MIS from St Edwards University, Austin, TX.

About The Show: 

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes.
 

Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

Instagram

LinkedIn

X

Facebook

Powered by AMN Healthcare

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Mouhamad “Mo” Abbas, President of Vendor Management Solutions at AMN Healthcare, joins the show to discuss internal float pools and internal agencies in healthcare. In this episode, we explore why this topic is relevant in the current healthcare landscape, the difference between internal float pools and internal agencies, and their benefits for clinicians. Mo also highlights the critical components of setting up a successful float pool or internal agency, including technology platforms, clinician experience, centralized scheduling, compliance and credentialing, and data analytics. Finally, he shares the success story of a hospital system that achieved cost savings and workforce optimization through implementing a technology platform.

Get your personalized ShiftWise Flex demo: https://www.shiftwise.com/request-a-demo/?utm_source=Partner&utm_medium=Content&utm_campaign=Client_VMS_ShiftWiseFlex_ElevateCare_2024&LO=Content_Website

Download the whitepaper: https://www.amnhealthcare.com/siteassets/amn-insights/whitepapers/amn-three-steps-to-building-an-eff...

IRP Management:

https://www.amnhealthcare.com/amn-insights/technology/blog/managing-internal-resource-pools-internal...

Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

Chapters: 

00:00 Meet Mo

01:27 The Relevance of Internal Float Pools and Internal Agencies

06:22 Barriers to Setting Up a Float Pool or Internal Agency

08:26 Key Must-Haves for Setting Up a Successful Internal Float Pool

13:52 Benefits and Success of Implementing Internal Float Pools

About Kerry:

Kerry Perez hosts the Elevate Care Podcast, dedicated to driving innovation in workforce technology, total talent management, and workforce staffing needs.

As the Vice President, Enterprise Strategy at AMN Healthcare, Kerry Perez leads the design and implementation of enterprise strategies to fuel growth and achieve market leadership.

With over 15 years of experience in various healthcare roles at AMN, including recruitment, marketing, innovation, strategy, and mergers and acquisitions, Kerry established AMN's Diligence and Integration Management Office in her previous role. There, she oversaw the strategic and functional integration of new acquisitions to enhance value.

Guided by principles of customer obsession, ambitious thinking, and tangible results, Kerry's personal and professional mantra is "Be a Somebody who Makes Everybody Feel Like a Somebody." Committed to mentoring emerging leaders and building high-performing teams, Kerry holds Bachelor of Arts degrees in Business Economics and Communication from the University of California, Santa Barbara.

About Mo: 

Mouhamad “Mo” Abbas, joined as President of Vendor Management Systems (VMS) in 2022 . In this role, he has responsibility for all AMN’s VMS solutions (ShiftWise Flex, Medefis and b4Health).

Mr. Abbas joined AMN with over 20 years of experience in global talent management and as a SaaS and technology entrepreneur. He believes in making an impact to society by having an exceptional vision beyond the VMS in services and value delivery. He has a proven track record delivering state-of-the-art VMS solutions and has successfully implemented talent solutions and change management with several multi-industry global companies with various technologies.

Mr. Abbas most recently served as the Chief of Operations and Technology Innovations for Simplify Workforce, which he helped co-found.  During his tenure there, he developed and drove market strategies, created a scalable model, and led marketing and sales, and implementation to multiple cross-industry clients, while also leading product innovation.

Mr. Abbas earned his MBA degree in MIS from St Edwards University, Austin, TX.

About The Show: 

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high-quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes.

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

Instagram

LinkedIn

X

Facebook

Powered by AMN Healthcare

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, Kerry interviews Dan Peres, President of Modern Healthcare, about the challenges and innovations in the healthcare industry. They discuss topics such as shifting models of care, the role of AI, the importance of patient-centricity, and the challenges of staffing and labor. In addition, they discuss the need for strategic decision-making and collaboration among healthcare leaders.

TIMESTAMPS

00:00 Meet Dan Peres

02:31 Navigating the Complexities of Healthcare Industry

10:40 Shifting Models of Care by Meeting Patient Demand

17:55 Strategic Decision-Making and Collaboration in Healthcare

24:33 Addressing Staffing and Labor Challenging for Better Patient Outcomes

ABOUT DAN 

Dan Peres is a media and marketing leader with high-impact editorial experience and a record of creative ingenuity in brand positioning, customer acquisition and audience development. He joined Ad Age in July 2020 as Editor-in-Chief and was promoted to Associate Publisher of the brand in October 2021 and then President of Ad Age in June 2022 (retaining his Editor-in-chief title as well). Peres added Modern Healthcare to his portfolio in January 2023. His oversight includes editorial operations, sales, marketing, and events for the brands.

Connect with Dan on LinkedIn: https://www.linkedin.com/in/dan-peres/

ABOUT KERRY

Kerry Perez hosts the Elevate Care Podcast, dedicated to driving innovation in workforce technology, total talent management, and workforce staffing needs.

As the Vice President, Enterprise Strategy at AMN Healthcare, Kerry Perez leads the design and implementation of enterprise strategies to fuel growth and achieve market leadership.

With over 15 years of experience in various healthcare roles at AMN, including recruitment, marketing, innovation, strategy, and mergers and acquisitions, Kerry established AMN's Diligence and Integration Management Office in her previous role. There, she oversaw the strategic and functional integration of new acquisitions to enhance value.

Guided by principles of customer obsession, ambitious thinking, and tangible results, Kerry's personal and professional mantra is "Be a Somebody who Makes Everybody Feel Like a Somebody." Committed to mentoring emerging leaders and building high-performing teams, Kerry holds Bachelor of Arts degree in Business Economics and Communication from the University of California, Santa Barbara.

ABOUT THE SHOW

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes.

Learn more about the show: https://www.amnhealthcare.com/podcast/elevate-care-podcast/
 

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

Instagram

LinkedIn

X

Facebook

Powered by AMN Healthcare

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

As technology advances at a rapid pace, the landscape of the tech and healthcare industry is evolving, where companies are seeking ways to stay ahead the competition and meet the needs of their consumers. In this episode, Kerry interviews Liz Cunningham, the Vice President of Digital Solutions at AMN Healthcare and co-host of our show. They discuss the evolution of candidate experience with AMN Passport, the approach of a tech-centric total talent solution across the workforce, the buzz about artificial intelligence (AI), and the next big thing to come in healthcare.

Welcome aboard to Season 2 of Elevate Care!

Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

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TIMESTAMPS

(00:22) Meet Liz

(01:14) Evolution of Candidate Experience with AMN Passport

(7:20) Tech-Centric Total Talent Solutions Approach

(11:27) The Buzz of Artificial Intelligence (AI)

(17:21) What’s The Next Big Thing?

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ABOUT KERRY

Kerry Perez hosts the Elevate Care Podcast, dedicated to driving innovation in workforce technology, total talent management, and workforce staffing needs.

As the Vice President, Enterprise Strategy at AMN Healthcare, Kerry Perez leads the design and implementation of enterprise strategies to fuel growth and achieve market leadership.

With over 15 years of experience in various healthcare roles at AMN, including recruitment, marketing, innovation, strategy, and mergers and acquisitions, Kerry established AMN's Diligence and Integration Management Office in her previous role. There, she oversaw the strategic and functional integration of new acquisitions to enhance value.

Guided by principles of customer obsession, ambitious thinking, and tangible results, Kerry's personal and professional mantra is "Be a Somebody who Makes Everybody Feel Like a Somebody." Committed to mentoring emerging leaders and building high-performing teams, Kerry holds Bachelor of Arts degrees in Business Economics and Communication from the University of California, Santa Barbara.
 

ABOUT LIZ

Liz Cunningham, Vice President of Digital Solutions at AMN Healthcare since 2020, drives digital transformation for a seamless user experience powered by self-service, AI, and automation. She manages a diverse team of senior leaders and team members across product management, digital marketing, engineering, analytics, and user experience. In 2023, Liz also assumed the role of transforming AMN's enterprise customer support department, implementing new technology and a streamlined operating model.

In her 11-year tenure with AMN, Liz has taken on various roles, from heading AMN's clinician strategy during COVID-19 response to leading enterprise operations and branding for the Healthcare Staffing Divisions. Presently, Liz leads her team in managing the industry-leading healthcare professional application, AMN Passport, and spearheads new digital experience platforms, fostering digital-first engagements for clients and candidates.

Outside of work, Liz is dedicated to innovation and entrepreneurship. As a Board Member for the ZIP Launch Pad, a San Diego State-funded Innovation center, she actively champions early-stage startups founded by SDSU students and faculty. In her free time, Liz is cultivating a unique passion for cheese and is working towards becoming a cheese monger, adding a flavorful layer to her diverse interests.

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ABOUT THE SHOW

Elevate Care Podcast delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes.

Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

Instagram

LinkedIn

X

Facebook

Powered by AMN Healthcare

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.