Sign up to save your podcasts
Or
Share Empower Your Customer-Facing Employees
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Empower Your Customer-Facing Employees
To get the intelligence you need about what customers really want, give more power to the employees who know them best: your frontline staff. These five tips can help.
View all episodes
By Harvard Business Review
4.3
180180 ratings
To get the intelligence you need about what customers really want, give more power to the employees who know them best: your frontline staff. These five tips can help.
More shows like The HBR Channel
View all
TED Talks Daily
11,038 Listeners
Economist Podcasts
4,163 Listeners
World Business Report
296 Listeners
The Knowledge Project
2,682 Listeners
Coaching for Leaders
1,463 Listeners
Business English Pod :: Learn Business English
419 Listeners
HBR IdeaCast
161 Listeners
TED Business
1,103 Listeners
TED Tech
397 Listeners
Cold Call
195 Listeners
Inside the Strategy Room
168 Listeners
Think Fast Talk Smart: Communication Techniques
796 Listeners
The So What from BCG
219 Listeners
HBR On Strategy
80 Listeners
HBR On Leadership
164 Listeners