In this episode of Advanced Manufacturing Now, host Lawrence Moebs speaks with Gerrit Stuchtey, Customer Experience Director at Arvato Systems. They discuss the challenges faced by service technicians in the manufacturing industry, particularly in the context of digital transformation and the integration of AI technologies. Stuchtey highlights the importance of timely service, documentation, and the evolving role of technicians as they adapt to new technologies. The conversation also touches on the future of manufacturing and the need for comprehensive digitalization consulting.