On this week's episode we have Tracy Kuchar from Lost Farm Co talking about Customer Experience. As a former small business owner selling toys, Tracy is a Certified Customer Experience Professional (CCXP) and beginning flower farmer. We talk about customer experience and treating it as a discipline the same as accounting and and applying it to business problems and solutions.Customer experience and customer service as related, but we break out customer experience into the sum all interactions with your business.She lives near Princeton, NJ. You can find Tracy's page on <a href="http://www.instagram.com/lostfarmco/">www.instagram.com/lostfarmco/</a> @lostfarmcoFollow Liz on Instagram @sunnymarymeadow <a href="https://www.instagram.com/sunnymarymeadow/">https://www.instagram.com/sunnymarymeadow/</a><a href="http://www.sunnymarymeadowcoaching.com">www.sunnymarymeadowcoaching.com</a><a href="http://www.sunnymarymeadow.com">www.sunnymarymeadow.com</a>

On this week's episode we have Tracy Kuchar from Lost Farm Co talking about Customer Experience. As a former small business owner selling toys, Tracy is a Certified Customer Experience Professional (CCXP) and beginning flower farmer. We talk about customer experience and treating it as a discipline the same as accounting and and applying it to business problems and solutions. Customer experience and customer service as related, but we break out customer experience into the sum all interactions with your business. She lives near Princeton, NJ. You can find Tracy's page on www.instagram.com/lostfarmco/ @lostfarmco Follow Liz on Instagram @sunnymarymeadow https://www.instagram.com/sunnymarymeadow/ www.sunnymarymeadowcoaching.com www.sunnymarymeadow.com

On this week's episode we have Tracy Kuchar from Lost Farm Co talking about Customer Experience. As a former small business owner selling toys, Tracy is a Certified Customer Experience Professional (CCXP) and beginning flower farmer. We talk about customer experience and treating it as a discipline the same as accounting and and applying it to business problems and solutions.Customer experience and customer service as related, but we break out customer experience into the sum all interactions with your business.She lives near Princeton, NJ. You can find Tracy's page on <a href="http://www.instagram.com/lostfarmco/" rel="noopener noreferrer">www.instagram.com/lostfarmco/</a> @lostfarmcoFollow Liz on Instagram @sunnymarymeadow <a href="https://www.instagram.com/sunnymarymeadow/" rel="noopener noreferrer">https://www.instagram.com/sunnymarymeadow/</a><a href="http://www.sunnymarymeadowcoaching.com" rel="noopener noreferrer">www.sunnymarymeadowcoaching.com</a><a href="http://www.sunnymarymeadow.com" rel="noopener noreferrer">www.sunnymarymeadow.com</a>

Enhancing the Customer Experience, analyzing the sum of all interactions your customers have with your business.

Rooted Agritourism is the go-to podcast for rural entrepreneurs building diversified, sustainable, and story-driven farm businesses. Hosted by Dr. Liz Fiedler Mergen—flower farmer, educator, and founder of Sunny Mary Meadow cut flower farm—this show goes beyond blooms to explore the full spectrum of agritourism and value-added agriculture.Whether you're launching a U-pick field, hosting farm events, bottling your own products, or dreaming up the next big rural business idea, you'll find honest insights, real-world strategies, and a whole lot of encouragement here. Each episode blends personal experience, practical tools, and conversations with innovative ag-based business owners who are redefining what it means to grow on your own terms.From marketing perishable products to navigating burnout, building memberships, and scaling farm income streams—Rooted Agritourism is your weekly companion for building a life and business deeply rooted in purpose, place, and profitability.Podcast Website: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.sunnymarymeadowcoaching.com/rootedagritourism">https://www.sunnymarymeadowcoaching.com/rootedagritourism</a>Podcast Instagram: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.instagram.com/rootedagritourism/">https://www.instagram.com/rootedagritourism/</a>Business Coaching: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.sunnymarymeadowcoaching.com/">https://www.sunnymarymeadowcoaching.com/</a>Farm Website: <a target="_blank" rel="noopener noreferrer nofollow" href="http://www.sunnymarymeadow.com">www.sunnymarymeadow.com</a>FarmerstoFlorists: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.farmerstoflorists.com/">https://www.farmerstoflorists.com/</a>Farm Instagram: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.instagram.com/sunnymarymeadow/">https://www.instagram.com/sunnymarymeadow/</a>Podcast Facebook group: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.facebook.com/groups/888196709178852">https://www.facebook.com/groups/888196709178852</a>

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Rooted Agritourism is the go-to podcast for rural entrepreneurs building diversified, sustainable, and story-driven farm businesses. Hosted by Dr. Liz Fiedler Mergen—flower farmer, educator, and founder of Sunny Mary Meadow cut flower farm—this show goes beyond blooms to explore the full spectrum of agritourism and value-added agriculture. Whether you're launching a U-pick field, hosting farm events, bottling your own products, or dreaming up the next big rural business idea, you'll find honest insights, real-world strategies, and a whole lot of encouragement here. Each episode blends personal experience, practical tools, and conversations with innovative ag-based business owners who are redefining what it means to grow on your own terms. From marketing perishable products to navigating burnout, building memberships, and scaling farm income streams—Rooted Agritourism is your weekly companion for building a life and business deeply rooted in purpose, place, and profitability. Podcast Website: https://www.sunnymarymeadowcoaching.com/rootedagritourism Podcast Instagram: https://www.instagram.com/rootedagritourism/ Business Coaching: https://www.sunnymarymeadowcoaching.com/ Farm Website: www.sunnymarymeadow.com FarmerstoFlorists: https://www.farmerstoflorists.com/ Farm Instagram: https://www.instagram.com/sunnymarymeadow/ Podcast Facebook group: https://www.facebook.com/groups/888196709178852

Rooted Agritourism is the go-to podcast for rural entrepreneurs building diversified, sustainable, and story-driven farm businesses. Hosted by Dr. Liz Fiedler Mergen—flower farmer, educator, and founder of Sunny Mary Meadow cut flower farm—this show goes beyond blooms to explore the full spectrum of agritourism and value-added agriculture.Whether you're launching a U-pick field, hosting farm events, bottling your own products, or dreaming up the next big rural business idea, you'll find honest insights, real-world strategies, and a whole lot of encouragement here. Each episode blends personal experience, practical tools, and conversations with innovative ag-based business owners who are redefining what it means to grow on your own terms.From marketing perishable products to navigating burnout, building memberships, and scaling farm income streams—Rooted Agritourism is your weekly companion for building a life and business deeply rooted in purpose, place, and profitability.Podcast Website: <a href="https://www.sunnymarymeadowcoaching.com/rootedagritourism" rel="noopener noreferrer">https://www.sunnymarymeadowcoaching.com/rootedagritourism</a>Podcast Instagram: <a href="https://www.instagram.com/rootedagritourism/" rel="noopener noreferrer">https://www.instagram.com/rootedagritourism/</a>Business Coaching: <a href="https://www.sunnymarymeadowcoaching.com/" rel="noopener noreferrer">https://www.sunnymarymeadowcoaching.com/</a>Farm Website: <a href="http://www.sunnymarymeadow.com" rel="noopener noreferrer">www.sunnymarymeadow.com</a>FarmerstoFlorists: <a href="https://www.farmerstoflorists.com/" rel="noopener noreferrer">https://www.farmerstoflorists.com/</a>Farm Instagram: <a href="https://www.instagram.com/sunnymarymeadow/" rel="noopener noreferrer">https://www.instagram.com/sunnymarymeadow/</a>Podcast Facebook group: <a href="https://www.facebook.com/groups/888196709178852" rel="noopener noreferrer">https://www.facebook.com/groups/888196709178852</a>

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Enhancing the Customer Experience, analyzing the sum of all interactions your customers have with your business.

Enhancing the Customer Experience, analyzing the sum of all interactions your customers have with your business.

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