Customer service is so important in our industry to keep the customer happy and to build a well respected brand. However with 61% of Gen Z homeowners and 41% of over 60's saying that their work was just not up to standard today I wanted to know how you can ensure top teir customer service and work. We we're joined by good freinds of the show Robin and Ryan to talk about how they keep their clients happy throughout the whole process. And you'll also here all the messages and tips we recived. Plus theres also the pub lunch quiz to have a go at if you missed it.