Consistency in service protocols is crucial to maintaining a positive customer experience. In today’s part 2 episode, Eric continues to discuss the topic of retention, discussing tips 6 through 10. Topics Include: Communication with customers (4:51) Providing value to customers through technician execution (7:43) Setting expectations and obtaining reviews (10:12) Customer loyalty letters, and reviews platform (14:57) Improving customer service (23:55) Handling customer cancellations (26:59) Improving customer retention through data analysis (33:43)

Consistency in service protocols is crucial to maintaining a positive customer experience. In today’s part 2 episode, Eric continues to discuss the topic of retention, discussing tips 6 through 10. Topics Include: Communication with customers (4:51) Providing value to customers through technician execution (7:43) Setting expectations and obtaining reviews (10:12) Customer loyalty letters, and reviews platform (14:57) Improving customer service (23:55) Handling customer cancellations (26:59) Improving customer retention through data analysis (33:43)

Consistency in service protocols is crucial to maintaining a positive customer experience. In today’s part 2 episode, Eric continues to discuss the topic of retention, discussing tips 6 through 10. Topics Include: Communication with customers (4:51) Providing value to customers through technician execution (7:43) Setting expectations and obtaining reviews (10:12) Customer loyalty letters, and reviews platform (14:57) Improving customer service (23:55) Handling customer cancellations (26:59) Improving customer retention through data analysis (33:43)

Ep 106: 5 Reasons Why Your Customers Leave: Part 2

The Bug Bux Podcast is your go-to resource for launching, growing, and scaling a successful pest control company. Hosted by Allan Draper, entrepreneur, investor, and founder of multiple high-growth service businesses, the podcast delivers real-world insights and proven strategies for pest control owners ready to level up. Allan brings a unique perspective as someone who has built and led pest control companies from the ground up, scaling from zero to multi-million dollar operations. With a passion for entrepreneurship and a deep love for the pest control industry, he shares not just tactics, but mindset shifts and leadership principles to help owners win in business and life. Each episode features expert guests, in-depth conversations, and powerful solo sessions where Allan breaks down everything from pricing strategies and P&amp;L breakdowns to team building, vendor relationships, and personal development. Whether you’re just starting out or looking to break into the PCT Top 100, the Bug Bux Podcast will help you become a bug money millionaire.

Business

Entrepreneurship

Management

The Bug Bux Podcast is your go-to resource for launching, growing, and scaling a successful pest control company. Hosted by Allan Draper, entrepreneur, investor, and founder of multiple high-growth service businesses, the podcast delivers real-world insights and proven strategies for pest control owners ready to level up. Allan brings a unique perspective as someone who has built and led pest control companies from the ground up, scaling from zero to multi-million dollar operations. With a passion for entrepreneurship and a deep love for the pest control industry, he shares not just tactics, but mindset shifts and leadership principles to help owners win in business and life. Each episode features expert guests, in-depth conversations, and powerful solo sessions where Allan breaks down everything from pricing strategies and P&L breakdowns to team building, vendor relationships, and personal development. Whether you’re just starting out or looking to break into the PCT Top 100, the Bug Bux Podcast will help you become a bug money millionaire.

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Ep 106: 5 Reasons Why Your Customers Leave: Part 2

Ep 106: 5 Reasons Why Your Customers Leave: Part 2

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