We never really tire of telling stories of satisfied Nordstrom customers. And if you’ve listened to the podcast for any amount of time, you’ll know this to be true.

You’ve also likely heard either Pete, or any number of our incredible people profess, with unwavering certainty, that improving customer service is the key ingredient to our long-term success.

Now, we don’t always get it right – and we hope that we’ve made that abundantly clear — but when we do, when we learn about someone in our company who’s completely laser-focused on customer satisfaction and exhibits the characteristics that bring that to life, you can bet we’re going to light that billboard up internally for all of our people to see.

So, as we continue this year’s celebration of Nordstrom's 125th Anniversary, for Part 5 in our series, we’ve put together a highlight reel of service stories directly from our people, past and present, who’ve woven their own thread into the tapestry that is our service reputation.

If anyone listening is curious about what makes for a satisfied customer, don’t reach for the handbook, because there isn’t one. At Nordstrom, we let the stories speak for themselves.

Thanks for tuning in to episode 109. We hope you enjoy it!

Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.