Have you ever gone into an important conversation either with guns blazing or felt like there was no alternative but to keep your mouth shut and head down if you knew what was good for you? In his book, Crucial Conversations, Kerry Patterson and his team of researchers have found that the ability to communicate well when emotions get hot and the stakes are high is the number one indicator of an individual's and a corporation's success. In this episode, (which is Part 1 of 2) I will teach you the steps to tread where angels fear to tread in crucial conversations and to do it well. 

Resources: 
Crucial Conversations: Kerry Patterson et al. 
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